Email Queue

Program #:   545

Module:    Utilities

Overview

Use Email Queue (program #545) to access a log of outstanding or failed email messages that SBN has sent automatically. You can set up an account to automatically send an email when an alarm comes in. Set this feature up under the Action Plans tab in Service/Data Entry (program #559).

Email messages that are sent are automatically logged in the Email Queue and can be viewed in this program. An email can also be deleted from the queue or reset so that it is resent to the original recipient. Once an email is sent successfully, it is cleared from the queue.

To access this program, select Email Queue (program #545) from the main menu of SBN.

Note: Use option ba414 to send phone type SMS alarm pages to the Email Queue instead of the Paging Queue (program #572).

The Email Queue Window

The following graphic shows Email Queue as the program opens. The middle pane of the window remains empty until you perform a search for email messages.

Field/Column Descriptions

The following table describes the fields and columns used in Email Queue.

Searching for an Email Message

Use the search feature to search for email messages that have been sent from SBN and to view information regarding those email messages. When you perform a search you can narrow the search by selecting specific parameters or you can get general information by leaving search fields blank. If SBN finds no records that match your search parameters, the window remains blank.

Use the following steps to search for an email:

   1.    In the search fields, select your search parameters.

   2.    Choose Search.

‰    The results of the search appear in the lower pane of the window.

   3.    To perform a new search, choose Clear.

‰    SBN clears the search fields and the display.

   4.    Repeat steps 1-2.

Deleting an Email Message

Use the following steps to delete an email message from the email queue:

   1.    Select the email you want to delete.

   2.    Choose Delete Record.

‰    SBN removes the selected email from the email queue.

Resetting an Email Message

Use the following steps to reset an email to resend to the intended recipient:

   1.    Select the email you want to resend.

   2.    Choose Reset.

Button Functions

The following table displays the buttons, describes the shortcut keys, actions and functionality.

Modifications and Updates to Email Queue

The following table lists modifications and updates to the Email Queue document.