Options I

On/Off or Value

Option

Default

Description

Dynamic

v

i1

(Index i1)

Index i1

v

i10

(Index i10)

Index i10

v

i11

(Index i11)

Index i11

v

i12

(Index i12)

Index i12

v

i13

(Index i13)

Index i13

v

i14

(Index i14)

Index i14

v

i15

(Index i15)

Index i15

v

i16

(Index i16)

Index i16

v

i17

(Index i17)

Index i17

v

i18

(Index i18)

Index i18

v

i180code

Import 180 comm log code

v

i180gsou

Import 180 comm log generating source

v

i180medi

Import 180 comm log media

v

i180oid1

Import 180 one time destinatio 1

v

i180oid2

Import 180 one time destinatio 2

v

i180oid3

Import 180 one time destinatio 3

v

i180ois1

Import 180 one time source 1

v

i180ois2

Import 180 one time source 2

v

i180ois3

Import 180 one time source 3

v

i180plgr

Import 180 price list

v

i180resc

Import 180 comm log resolution code

v

i180titl

Import 180 comm log title

v

i180wtyp

Import 180 work order type

v

i19

(Index i19)

Index i19

v

i2

(Index i2)

Index i2

v

i20

(Index i20)

Index i20

v

i3

(Index i3)

Index i3

v

i4

(Index i4)

Index i4

v

i5

(Index i5)

Index i5

v

i6

(Index i6)

Index i6

v

i7

(Index i7)

Index i7

v

i8

(Index i8)

Index i8

v

i9

(Index i9)

Index i9

c

ibs01

Off

When this option is on, SBN activates SR and Mod tools for IBS.

c

ibs02

Off

When this option is on, several fields for SBN debug data appear in the Detail View tab of Scheduling (program #563) when a user double-clicks in the space between the Date, ID, Resource Name, and Cognito Status fields of the Schedule Grid pane.

+

c

ie01

On

Import and Export processed through APIEngine

-

v

immixq

This option defines a database and table to use for the Immix Video Integration.

v

immixurl

This is a dynamic value option to store the immix portal url.

c

in001

Off

When this option is on, SBN enables the Lawson interface.

c

in002

Off

When this option is on, SBN enables the Navision interface.

c

in003

Off

When this option is on, SBN activates for the Navision interface:

• Inventory

• Purchase order

• Vendor export

c

in005

On

IB Robot interface

-

c

in006

Off

When this option is on, SBN creates an instant transfer when a user picks a work order to the destination center designated in the work order type.

c

in010

Off

When this option is on, users may repick fully picked work orders.

v

inschd1-6

These options are retired.

v

inschead

This option is retired.

v

inservdt

ctr_dt

Use this option to define the date field used as basis for calculating contract expiration date:

• (ctr_dt) - contract date

• (insv0_dt) - inservice date

Note: Option bl035 must be on to use this option.

c

insinvsh

Off

When this option is on, SBN enables a third toggle in the Invoice Status window in billing to display only the invoices for the installation currently selected, regardless of billing account or contract.

c

intchr

On

When this option is on, SBN enables JAM support.

c

intgui

On

When this option is on, SBN enables GUI support.

c

intmp

On

When this option is on, the Include/Exclude Templates field in the Insert Test tab defaults to Include Templates. When off, the field defaults to Exclude Templates.

+

v

invlyt1

blank

Use this option to define a financial group from program #1868 that may print either customer or dealer invoice layout in report #2171. A user enters the financial group entered for this option in the Group 1 field of Contract Master (program #548) and may then choose whether to print customer or dealer layout when printing invoices for the contract using report #2171.

+

v

invlyt2

blank

Use this option to define a financial group from program #1868 that prints only the customer invoice layout in report #2171. A user enters the financial group entered for this option in the Group 1 field of Contract Master (program #548) and may then only print the customer layout when printing invoices for the contract using report #2171.

+

v

invlyt3

blank

Use this option to define a financial group from program #1868 that prints only the dealer invoice layout in report #2171. A user enters the financial group entered for this option in the Group 1 field of Contract Master (program #548) and may then only print the dealer layout when printing invoices for the contract using report #2171.

+

c

is_bill

On

Controls which side of the server that the Bill/Mon split resides.

Note: If options ba385 and is_bill are on, meaning the user is on the Billing system, then SBN does not allow work orders to be modified. SBN also prevents background tasks that close work orders from running against the wrong Billing or Monitoring system. If these options are off, then SBN enters 1 in the Cycle Period and Cycle Day fields by default for new work orders created in the Work Orders tab.

c

ivr

Off

This option compiles IVR procedures and tables, including all IVR ATOM procedures and GUI support procedures. This option should be turned on when option ivr001 is on.

c

ivr001

Off

When on, an IVR tab appears in Data Entry (program #559).

This option is customer specific for company 156.

+

v

ivr002

blank

The value of this option defines IVR High Priority.

This option is customer specific for company 156.

+

v

ivr003

blank

The value of this option defines IVR Regular Priority.

This option is customer specific for company 156.

+

v

ivr004

blank

The value of this option defines IVR Environmental Priority.

This option is customer specific for company 156.

+

v

ivr005

blank

The value of this option defines IVR Low Priority.

This option is customer specific for company 156.

+

v

ivr006

blank

This option defines the IVR High Priority second hit delay.

This option is customer specific for company 156.

+

v

ivr007

blank

This option defines the IVR Environmental Priority second hit delay.

This option is customer specific for company 156.

+

v

ivr008

blank

This option defines the IVR Regular Priority second hit delay.

This option is customer specific for company 156.

+

v

ivr009

blank

This option defines the IVR Low Priority second hit delay.

This option is customer specific for company 156.

+

v

ivr010

blank

This option defines the number of minutes for the IVR inc timer LIVE_ACK_TRANS.

This option is customer specific for company 156.

+

v

ivr011

blank

This option defines the IVR maximum busy attempts.

This option is customer specific for company 156.

+

v

ivr012

blank

This option defines the number of seconds for the IVR delay on busy retry.

This option is customer specific for company 156.

+

v

ivr013

00:00:00

This option defines the IVR weekday start time.

This option is customer specific for company 156.

+

v

ivr014

00:00:00

This option defines the IVR weekday stop time.

This option is customer specific for company 156.

+

v

ivr015

00:00:00

This option defines the IVR Saturday start time.

This option is customer specific for company 156.

+

v

ivr016

00:00:00

This option defines the IVR Saturday stop time.

This option is customer specific for company 156.

+

v

ivr017

00:00:00

This option defines the IVR Sunday start time.

This option is customer specific for company 156.

+

v

ivr018

00:00:00

This option defines the IVR Sunday stop time.

This option is customer specific for company 156.

+

v

ivr019

This option defines a field position in program #1590 that defines the drop-down menu for the Event Parameter field in the IVR Auto Insert section of program #1733.

This option is customer specific for company 156.

+

v

ivr020

This option defines the user ID that SBN records in the Alarm Log when the IVR takes an alarm from the Alarm Queue.

This option is customer specific for company 156.

+

c

ivr021

Off

When on, the IVR only processes Branch IVR signals.

This option is customer specific for company 156.

+

v

ivr022

S

This option defines the VDN type to use for installations with a blank Default VDN Type field in the IVR tab of Data Entry (program #559).

+

v

ivr023

This option defines the VDN type to use for installations with a blank VDN Type field in the Call Flow section of the IVR tab of Data Entry (program #559).

+

v

ivr024

This option defines the skill position of the secondary VDN type for installations with a blank VDN Type field in the Call Flow section of the IVR tab of Data Entry (program #559). If this skill position in the Skill fields of the Data Entry Basics tab contains the value defined by option ivr025, SBN uses that VDN type for the installation rather than the value of option ivr023.

+

v

ivr025

This option defines the skill value of the secondary VDN type that SBN uses for installations with a blank VDN Type field in the Call Flow section of the IVR tab of Data Entry (program #559). If the skill position defined by option ivr024 in the Skill fields of the Data Entry Basics tab contains the value defined by this option, SBN uses this VDN type for the installation rather than the value of option ivr023.

+

v

ivr026

120

This option defines the number of minutes that SBN puts an installation into Test mode when a user chooses the Voice Test On button in the Two Way Voice window of Dispatch (program #537).

+

v

ivr027

120

This option defines the maximum number of minutes allowed since an alarm was received by the IVR Bridge Control Table for automatic IVR processing to take place.

If an alarm comes in on a zone of a type with the Two-Way Voice check box selected in program #1733 and more time has passed than the number of minutes defined by this option since the signal was received by the IVR Bridge Control table, SBN does not activate IVR processing for the alarm.

+

v

ivr028

2

This option was added for IVR_CLEAN Ups.

+

v

ivr029

10

If this option is on, the IVR agent ID dialog appears after logon.

+

v

ivr030

120

This option defines the time range, in minutes, used as buffer to the actual scheduled service request start time. The default is currently set to 120.

+

v

ivr031

480

This option defines the IVR Schedule start range minimum in hours. The default is currently set to 480 (8:00 a.m.).

+

v

ivr032

1020

This option defines the IVR Schedule start range maximum in hours. The default is currently set to 1020 (1700 or 5 p.m.).

+

v

ivr033

51

IVR resolution code #1

v

ivr034

IVR resolution extension #1

v

ivr035

51

IVR resolution code #2

v

ivr036

IVR resolution extension #2

v

ivr037

72

IVR message event required.

v

ivr038

Communications Log Sent User.

+

v

ivr039

Communications Log Sent Department

+

v

ivr040

212

IVR Leave Message logging Event #

+

v

ivr041

16

IVR Leave Message logging Event Extension

+

v

ivr042

114

IVR Signal Forward Event #.

+

v

ivr043

IVR Events to skip.

+

v

ivrcb

555-1212

IVR callback number for this server.

+

v

ivrext

1234

IVR extension for transfers.

+

c

ivrlog

When On, IVR logging will occur in w#_tables.

+

ivrphn

IVR outbound phone number.

+

v

ivrpw

ctiuser1

IVR Webserver password.

+

v

ivrterm

IVR

SBN terminal used by IVR when processing calls.

+

v

ivrto

5000

When on, this option control the number of seconds for the IVR to connect, send, and receive timeouts.

+

v

ivrurl

http://10.2.145.138:8080/IBSRequestCTI/SbnGenesysInt

When on, this option determines the IVR Webserver URL.

+

v

ivrusr

ctiuser

When on, this option determines the IVR Webserver user.

+

v

i1 - i20

Use these options to define the text of index hints for Index i1 - Index i20 specific to the database platform (MSSQL, SYBASE, etc.).

v

ibsib001 - ibsib100

100 company value options ibsib001-ibsib100 for company 161

+