Service Not Finished within X Days by Installer Technician
Service Not Finished within X Days by Installer Technician
Service Not Finished Within X Days by Installer/Technician Report
Report #: 1159
Module: Account Management
Overview
Use the Service Not Finished Within X Days by Installer/Technician report to view the number of service requests not completed by installers or technicians within a specified number of days. User’s branch restrictions apply.
This reports sorts results alphabetically by resource ID.
To access this report, select Service Not Finished Within X Days by Installer/Technician (report #1159) from the main menu of SBN.
The Service Not Finished Within X Days by Installer/Technician Report
This window contains two panes: in the upper pane you define the content of the report; in the lower pane you defining the job output - how, when, and where you want to print the report.
Note: See Report Parameters Pane for information on the fields in the lower pane, which are the same in every report.
Field Descriptions
The following table describes the fields used in the upper pane of this report.
Note: You can use wildcard characters in selected fields. For more information about using wildcards, see Searches.
Field |
Wildcards Allowed |
Description |
Period Range |
||
Date - From (No label) |
No |
You must select a range of dates to limit the report to service requests completed within that range. Select the beginning date of the range. |
Date
- To |
No |
You must select a range of dates to limit the report to service requests completed within that range. Select the ending date of the range. |
Day Range |
||
From |
No |
You may type a range of number of days in which service requests were completed (for example, 1-2 days, 10-14 days). Type the beginning number of the range. O If you leave these fields blank, the report defaults to service requests completed within a range of -32,000 to 32,000 days. |
To |
No |
You may type a range of number of days in which service requests were completed (for example, 1-2 days, 10-14 days). Type the ending number of the range. O If you leave these fields blank, the report defaults to service requests completed within a range of -32,000 to 32,000 days. |
Installer |
Yes |
You must either select an installer ID to limit the report to service requests associated with that installer ID or use the % wildcard to include all installer IDs. (This menu originates from program #1811 or program #1543.) |
Exclude |
No |
You may exclude an installer ID from the report by selecting the installer ID and then entering a check mark in this box. |
Tech |
No |
You must either select a technician ID to limit the report to service requests associated with that technician ID or use the % wildcard to include all technician IDs. (This menu originates from program #1811 or program #1864.) |
Exclude |
No |
You may exclude a technician ID from the report by selecting the technician ID and then entering a check mark in this box. |
Group by |
No |
You must select a grouping parameter for this report: l Installer l Technician |
Running and Viewing a Report
For information on running and viewing a report, see Common Functions in SBN.
Report Example
The following graphic shows an example of the of the output of the Service Not Finished Within X Days by Installer / Technician report.
Column Descriptions
The following table describes the columns used in the output of the report.
Column |
Description |
For Dates |
Identifies the period covered in the report. |
Tech / Inst ID |
Depending on the grouping parameter selected, this column displays either the technician ID or the installer ID. |
Name |
Name of the technician or installer. |
Count |
The number of open service requests, which match the report parameters, for the selected resource during the specified period. |
Grand Total |
Displays the total count of all open service requests that match the report parameters for the specified period. |
Button Functions
The following table displays the buttons, describes the shortcut keys, actions, and functionality.
Button |
Name |
Shortcut Key |
Action |
Description |
|
Recurring |
Alt+F1 |
1159 |
Open fields for recurring/template reports. |
|
Exit |
Esc |
1159 |
Exit without saving. |
|
Save |
Enter |
1159 |
Save existing record. |
Modifications and Updates to Service Not Finished within X Days by Installer Technician
The following table lists modifications and updates to the Service Not Finished within X Days by Installer Technician document.
Mod Number |
Date |
Description |
n/a |
7/29/14 |
Images updated. |