SBN Release 95 Whats New

What's New Document

Innovative Business Software presents SBN Release 95, which contains updated features and enhancements.

How This Document Is Organized

This document describes the new features and enhancements in Release 95, grouped by the area where you experience them. For detailed information pertaining to any change below, please contact an Innovative associate.

1. SBN
2. Concentrator
3. APIEngine
4. SBN Services
5. SBN Anywhere
6. Database Platform

SBN

Field and Capacity Expansions

1. The description field on the Inclusion/Exclusion Management screen now accepts up to 4,000 characters. (SR 51743) Learn More ↗
2. Email and paging text fields support longer entries. (SR 52430) Learn More ↗
3. The contact-person telephone field was extended to 30 characters. (SR 52281) Learn More ↗
4. The terminal ID was widened in the terminal program. (SR 52249) Learn More ↗

Work Orders, Contracts, and Billing

1. Date fields in work orders and program 574 can be edited. (SR 51329) Learn More ↗
2. Corrected closing of a work-order line. (SR 52227) Learn More ↗
3. Added fields to service requests. (SR 51529) Learn More ↗
4. Added a sequence value to service problems to control service-ticket ordering. (SR 52077) Learn More ↗
5. Work orders appear in the program 563 week-view schedule. (SR 52056) Learn More ↗
6. Work-order approvals are recorded in the location change log. (SR 52313) Learn More ↗
7. Corrected undelete of contract status. (SR 52397) Learn More ↗
8. Changes to the PO field on the Billing Accounts screen are now logged. (SR 51818) Learn More ↗
9. Corrected zero-dollar invoices during prebilling. (SR 52275) Learn More ↗
10. Invoicing runs faster. (SR 52407) Learn More ↗

Reports

1. Report 2120 corrections for alarm-log comments under 40 characters and for multiple open/close events in the same second. (SR 52210, 51867, 52017) Learn More ↗
2. The dealer picklist in report 1979 returns sub-dealers. (SR 52095) Learn More ↗
3. Report 2033 runs on a read-only secondary report server. (SR 52020) Learn More ↗
4. Enhanced the report cleanup timer. (SR 52229) Learn More ↗

Alarm Handling and Dispatch

1. Added ASAP (Automated Secure Alarm Protocol) support, including the address-verification queue, now built on RESTful services. (SR 51897, 52165) Learn More ↗
2. Added a comment field to the alarm queue, with an option for comments to update the queue. (SR 51691) Learn More ↗
3. Added multi-clear so alarms sharing a related-incident code can be cleared together. (SR 52090) Learn More ↗
4. Added priority-based audible alerts, so alerts sound according to alarm priority. (SR 51955) Learn More ↗
5. Added phone and email drop-downs to the program 559 call list. (SR 52419) Learn More ↗
6. Corrected agency phone lookup in action plans. (SR 51668) Learn More ↗
7. The alarm log displays the full comment text. (SR 52528) Learn More ↗
8. Alarm-log line zoom shows a blank event extension where appropriate. (SR 52574) Learn More ↗
9. Added a safeguard preventing a queue entry from being removed without a recorded resolution code. (SR 52302) Learn More ↗
10. Delayed zones with no restore received generate the no-restore/cancel alarm. (SR 51935) Learn More ↗
11. Test-timer management moved to dedicated background jobs, so accounts on test time out precisely. (SR 52384, 52351) Learn More ↗
12. Alarm translation handles signals containing a percent sign in the comment. (SR 51759) Learn More ↗
13. Overflow miscellaneous fields from alarm translation (program 1876) are retained when an alarm carries immediate-queue misc fields. (SR 52575) Learn More ↗
14. Cloud users can be granted access to the alarm-translation tables in program 1876. (SR 51643) Learn More ↗

Templates and Zones

1. Test logic captures the specific matching zone. (SR 52205) Learn More ↗
2. Corrected alarm routing for customer and template zones configured with a class match and an empty area. (SR 51745) Learn More ↗

Search, Security, and Restrictions

1. Added simple multi-factor authentication using SMS or email. (SR 52391) Learn More ↗
2. Added dealer ID and dealer restriction to the terminal program, so users select only terminals for their own dealer. (SR 52562) Learn More ↗

Other Application Improvements

1. Interface themes can be selected and are remembered between sessions. (SR 52400) Learn More ↗
2. Added in-application help links throughout SBN, connecting screens to the online documentation; the same links were added in APIEngine and SBN Services. (SR 52204) Learn More ↗

Concentrator

1. Added Danish ANET protocol support. (SR 51683) Learn More ↗
2. Added line-timeout restore handling. (SR 52588) Learn More ↗

APIEngine

1. Hardened the API against SQL injection across signal injection and data access. (SR 52270, 52617) Learn More ↗
2. The dispatch-text API call returns temporary comments. (SR 51660) Learn More ↗

SBN Services

1. The Report Service is more stable, with improved memory and thread handling. (SR 51974) Learn More ↗

SBN Anywhere

These items are delivered through SBN Services, APIEngine, and the supporting database procedures; the SBN Anywhere web application is released separately, but the back-end pieces ship in release 95.

1. Manual SMS can be sent from SBN Anywhere, and the dispatch call list includes contacts with an SMS phone type. (SR 51613) Learn More ↗
2. Alarm and zone status can be changed manually from SBN Anywhere. (SR 51638) Learn More ↗
3. The dispatch call list shows agency dispatch status, including on-site, done, and cancelled. (SR 51699, 52162) Learn More ↗
4. Unified dispatch sends updates to patrol. (SR 52010) Learn More ↗
5. SBN Anywhere receives the installation's main dealer and the additional information needed to take and treat alarms. (SR 52103) Learn More ↗
6. Corrected logging a general message on a customer in SBN Anywhere. (SR 52000) Learn More ↗

Database Platform

Release 95 continues the work to run SBN cleanly on Microsoft SQL Server alongside Sybase, with reliability and performance improvements. These are largely internal but affect anyone migrating to or running on Microsoft SQL Server.

1. Added support for Microsoft SQL Server contained database users, replicating users and passwords together to simplify replication. (SR 51636) Learn More ↗
2. Performance and reliability improvements on Microsoft SQL Server, covering alarm-queue retrieval, alarm translation, dispatch look-ups, open/close log reads, and transaction handling. (SR 52018, 52272, 52428, 52271, 52158, 51749) Learn More ↗