Communication Resolution Codes
Program #: 1877
Module: System Administration
Overview
Use Communication Resolution Codes (program #1877) to define and maintain communication resolution codes that are used to define communications with customers. A menu of Communication Resolution Codes appears only in the User mode of the Communication Log. The menus appear in the user’s language.
To access this program, select Communication Resolution Codes (program #1877) from the main menu of SBN.
The Communication Resolution Codes Window
The following graphic shows Communication Resolution Codes as the program opens. The upper pane displays previously defined communication resolution codes.
Field/Column Descriptions
The following table describes the fields and columns used in the main window of Communication Resolution Codes.
|
Field/Column |
Description |
|
Resolution Code |
Abbreviation that identifies the selected communication resolution code. O This field accepts up to 8 characters. |
|
Description |
Text description of the selected communication resolution code. |
Using Common Functions
See the reference document Common Functions in SBN for more information.
Zooming into the Sublevel
The sublevel of Communication Resolution Codes contains the Translations tab in which you may attach translations to communication resolution code. Menus of Communication Resolution Codes appear in the user’s language.
Note: Actions 1877/10-14 control access to the Translations tab.
The Translations Tab
The following graphic shows the Translations tab as the tab opens. The tab displays previously defined translations of the selected communication resolution code.
Field/Column Descriptions
The following table describes the fields and columns used in the Translations tab.
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Field/Column |
Description |
|
Language Code |
Code that identifies the language of the associated translation. O Contact IBS before using codes 11-17. |
|
Description |
Text translation of the selected communication resolution code. |
|
Keys |
Code that identifies the translated communication resolution code. |
Related Programs
The following table lists programs related to Communication Resolution Codes.
|
Program |
Number |
Document Link |
Description |
|
Communication Log |
1888 |
Log communication between customer and company. |
|
|
Codes |
1517 |
Create Communication Codes used in the Communication Log to describe the type of communication for an entry. |
|
|
Sources |
1518 |
Create Communication Source codes used in the Communication Log to show in what program an entry originated. |
|
|
Keys |
1519 |
Create and define codes and descriptions that appear in the Communication Log as Key 1, Key 2, Key 3, and Key 4. |
|
|
Misc Communication Fields |
1627 |
Create Miscellaneous Fields used in the Communication Log to describe the substatus, satisfaction level, or priority of an entry. |
|
|
Media |
1520 |
Create Media Codes used in the Communication Log to describe the type of communication media for an entry. |
|
|
Status Codes |
1721 |
Create Status Codes used in the Communication Log to describe the status of an entry. |
|
|
Communication Log Queue |
535 |
Research closed Communication Log entries. |
Button Functions
The following table displays the buttons, describes the shortcut keys, actions, and functionality.
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Button |
Name |
Shortcut Key |
Action |
Description |
|
|
Get |
ALT+F1 |
1877/ 1 |
Get record. |
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Change |
F2 |
1877/ 2 |
Change selected record. |
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New |
F3 |
1877/ 3 |
Create new record. |
|
|
Delete |
SHIFT+F10 |
1877/ 4 |
Delete selected record. |
|
|
Undelete |
ALT+F10 |
1877/ 5 |
Restore deleted record. |
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|
CTRL+F8 |
1877/ 6 |
Print selected records. |
|
Translations |
||||
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|
Get |
ALT+F1 |
1877/ 11 |
Get record. |
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Change |
F2 |
1877/ 12 |
Change selected record. |
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|
New |
F3 |
1877/ 13 |
Create new record. |
|
|
Delete |
SHIFT+F10 |
1877/ 14 |
Delete selected record. |
|
|
Previous |
F4 |
1877/ 999 |
Select last record. |
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Next |
F5 |
1877/ 999 |
Select next record. |
Modifications and Updates to Communication Resolution Modes
The following table lists modifications and updates to the Communication Resolution codes document.
|
Mod Number |
Date |
Description |
|
n/a |
8/15/14 |
Images updated. |
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