Log Search
Log Search is a web page on the SBN Media SIP service for looking up the SIP messages and log lines of a call. A search is limited to the records of your own dealer. The page is served on port 8081 of the SIP service hostname, at https://<sip-service-hostname>:8081/log-search/.
Accounts
Innovative creates the accounts. Each account belongs to one dealer and sees only that dealer's records. Support accounts that cover several dealers get a Tenant list above the search fields to choose the dealer.
Setting | Value |
|---|---|
Session length | Up to 12 hours from sign-in. After that the page asks you to sign in again. |
Failed sign-ins | Five wrong passwords in a row lock the account for 15 minutes. |
One-time codes | Optional per account. When enabled, sign-in asks for the 6-digit code from an authenticator app after the password. |
To get an account, reset a password or remove a user, contact Innovative support.
Searching
Search by | Value to enter |
|---|---|
Alarm account | The alarm account number. |
Device (SIP account) | The SIP account of the unit. |
Transaction ID | The |
SIP Call-ID | The Call-ID header of any SIP leg of the call. |
From (UTC) and To (UTC) set the time window, in UTC, as YYYY-MM-DD HH:MM. The buttons 15 min, 1 h, 24 h and 72 h fill in a window ending now. A single search covers at most 72 hours.
Recent calls lists the calls in the window with start and end time, alarm account, device, the two parties and the message count. Search this call on a row opens that call's records.
Results
Tab | Content |
|---|---|
SIP messages | Every SIP request and response of the call: time, direction, transport (UDP, TCP or TLS), source and destination, method or status, and the two parties. Show the raw message opens the full message. |
Log lines | The SBN Media log lines of the call: time, service, level, message and the structured fields. |
Load more fetches the next page. When a window holds more calls than one result can carry, the page says the results were truncated; narrow the window to see the rest.
Download pcap saves a packet capture of the call when one was recorded.
Retention
Records are kept for 7 days. Searches can reach back to the start of that period and no further.
Messages
Message | Meaning |
|---|---|
Your session has ended. Sign in again. | The session passed its 12-hour limit, or the account was disabled. |
Your account has no log-search role. | The account exists but is not enabled for Log Search. Contact Innovative support. |
No records in this window. | Nothing matched the value in the chosen window. Check the value and widen the window. |
The log store could not answer. Try again in a moment. | The search service is restarting or busy. |