Innovative247 Service Request Manager

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HSL Commands

Program #: 1572

Module: System Administration

Overview

HSL Commands (program #1572) allows you to define strings to send to the Front End.

To access this program, select HSL Commands (program #1572) from the main menu of SBN.

The HSL Commands Window

The following graphic shows HSL Commands as the program opens. The upper pane displays previously defined HSL commands.

Field/Column Descriptions

The following table describes the fields and columns used in HSL Commands.

Field/Column	Description
FEPID	Identifies the command.
Description	Text description of the command.
Concid	ID of the primary concentrator
Port	Three fields in which you type the port numbers from the primary concentrator stack. O These numbers must match the route that the message takes, from the top down.
FEP#	Front End Processor number. Read-only.
Concid - Secondary (No label)	ID of the secondary concentrator.
Port (No label)	Three fields in which you type the port numbers from the secondary concentrator stack. O These numbers must match the route that the message takes, from the top down.
Type	Identifies the type of command. l M = Morse command l H = HSL command
Branch	Branch ID. (This menu originates from program #1530.)
Phone (1-8)	Up to eight phone numbers used by the HSL ET command.

Using Common Functions

See the reference document Common Functions in SBN for more information.

Sending a Command to the Receiver

Use the following steps to send a command to the receiver:

1. In HSL Commands (program #1572), select the FEPID from which you want to send a command.

2. Choose Send to another user [Shift+F6].

â€° SBN opens a Send Command dialog box. If you have selected an HSL command, SBN opens the following dialog box:

â€° If you have selected a Morse command, SBN opens the following dialog box:

3. Select the command you want to send to the receiver.

4. Choose Close.

Zooming into the Sublevel of HSL Commands

HSL Commands contains a sublevel with two tabs:

The Display Tab - in which you can view all commands waiting to be sent to the receiver.
The Results tab - in which you can view the results of all commands sent to the receiver.

The Display Tab

In the Display Tab you can view all commands waiting to be sent to the receiver.

Field/Column Descriptions

The following table describes the fields and columns used in the HSL Commands Display tab.

Field/Column	Description
Concid	ID of the concentrator.
FEP#	Identifies the command.
Port...Command	Port numbers...identifies the command.

The Results Tab

In the Results Tab you can view all commands waiting to be sent to the receiver. SBN limits the display to the previous hour and to the default branch for the user.

Field/Column Descriptions

The following table describes the fields and columns used in the HSL Commands Results tab.

Field/Column	Description
Date	Date on which the transmission occurred.
Time	Time that the transmission occurred.
CID	CID.
Text	Data from the receiver.

Working in the Results Tab

The Results tab contains two function buttons:

Choose Toggle between Local and CS [Alt+F6] to toggle between local user time and the customer time zone.
Choose Redisplay Screen [Alt+F7] to refresh the display and to show any results that have arrived since you initially opened the program.

Button Functions

The following table displays the buttons, describes the shortcut keys, actions, and functionality.

Button	Name	Shortcut Key	Action	Description
	Get	ALT+F1	1572/ 1	Get record.
	Change	F2	1572/ 2	Change selected record.
	New	F3	1572/ 3	Create new record.
	Send	SHIFT+F6	1572/ 4	Sends information to a different user.
	Delete	SHIFT+F10	1572/ 7	Delete selected record.
	Undelete	ALT+F10	1572/ 8	Restore deleted record.
	Print	CTRL+F8	1572/ 9	Print selected records.
	Send	SHIFT+F6	1572/ 10	Sends information to a different user.
	Send	SHIFT+F6	1572/ 11	Sends information to a different user.
	Local / CS	ALT+F6	1572/ 31	Toggles between Local and CS.
	Redisplay	ALT+F7	1572/ 32	Displays the previous record.
	Previous	F4	1572/ 999	Select last record.
	Next	F5	1572/ 999	Select next record.
	Zoom	F10	1572/ 999	Zoom in/out of sublevel.