Innovative247 Service Request Manager

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Panel Types

Program #: 1742

Module: System Administration

Overview

Use Panel Types (program #1742) to maintain a menu of panel types in SBN. This menu appears in various programs in SBN, such as Data Entry Master (program #559), so users can select a panel from a predefined list.

Navigating to Panel Types

Use the following steps to navigate to Panel Types:

1. From the main SBN toolbar, select Menu.

2. From the drop-down menu, select Go To.

3. In the Go To Program dialog box, type in "1742" and press Enter.

w Panel Types opens.

The Panel Types Window

The following graphic shows Panel Types as the program opens.

Field/Column Descriptions

The following table describes the fields and columns used in the main window of Panel Types.

Field/Column	Description
Columns
Panel	Code that identifies the panel type.
Rule	Rule number associated with the panel type, used to determine installation passcard generation requirements. (This menu originates from program #1603.)
Description	Text description of the panel.
Fields
Panel	Code that identifies the panel type.
Rule	Rule number for the selected panel type.
Download Type	Internal identifier for download purposes. This field only applies to panels that have had their downloader software integrated with SBN.
Duress	Indicates the panel can support duress signals.
Delay Without Restore	Holds the alarm for the delay period (in seconds) indicated in the zone program. If this field is selected and an alarm arrives, SBN holds it. If an Open signal arrives within the delay period window, SBN logs the alarm and removes it from the queue.
Inactive	When this box is checked, the system prevents users from creating new records with this panel. Note: The panel remains in the panel list, but cannot be saved into a new panel record. This allows the panel to remain valid for existing installations.
Skills	Set of up to 20 skills a user should have to handle alarms on installations with this panel, such as fluency in a specific language. (These menus originate from program #1862.) Define user skill sets in program #1501, program #531, or in the Users tab of program #1811.
Terminal Skills (No label)	Set of up to 20 skills a terminal should have to handle alarms on installations with this panel, such as access to two-way voice equipment. (These menus originate from program #1862.) Define terminal skill sets in program #1861.
Description	Text field for additional information about the panel. This text description is available to users in Data Entry (program #559) when they right-click on the Panel field and choose Panel from the context menu.
Text	Text description of the panel.
Service User	Enter the number that SBN tries to match with the special user code embedded in an incoming open/close signal. For more information, see Defining Special Users. Note: SBN does not validate the user number.
Active (No label)	Enter a check mark in this box to have SBN log a signal that matches this special user into the Open/Close Log with the default text defined by option ocseus.
Invalid User Exception (No label)	Enter a check mark in both the Active box and this box to have SBN generate an ALARM for a signal that matches the Service User.
Remote Arm User	Enter the number that SBN tries to match with the special user code embedded in an incoming open/close signal. Note: SBN does not validate the user number.
Active (No label)	Enter a check mark in this box to SBN log a signal that matches this special user. Note: into the Open / Close Log with the default text defined by option ocreus.
Invalid User Exception (No label)	Enter a check mark in both the Active box and this box to have SBN generate an ALARM for a signal that matches the Remote Arm User. l For more information, see Defining Special Users.
Command User	Enter the number that SBN tries to match with the special user code embedded in an incoming open/close signal. Note: SBN does not validate the user number.
Active (No label)	Enter a check mark in this box to have SBN log a signal that matches this special user into the Open/Close Log with the default text defined by option occous.
Invalid User Exception (No label)	Enter a check mark in both the Active box and this box to have SBN generate an ALARM for a signal that matches the Command User.
Guard User	Enter the number that SBN tries to match with the special user code embedded in an incoming open/close signal. Note: For more information, see Defining Special Users. Note: SBN does not validate the user number.
Active (No label)	Enter a check mark in this box to have SBN log a signal that matches this special user in the Open/Close Log with the default text defined by option ocguus.
Invalid User Exception (No label)	Enter a check mark in both the Active box and this box to have SBN generate an ALARM for a signal that matches the Guard User.
Default Account CID	Panel CID of the template account for the zones copy. If used, new installations use the zones from the template account.
O/C Users	Indicates whether the panel supports Open/Close signals with valid user codes.
Ademco Ext.	Indicates the panel uses the Ademco extended format.
Trans ID	One-digit translation identifier for the panel record. SBN uses this to determine the correct translation table in the Alarm Translation Tables (program #1876).
Filename	The file name of a graphic file linked to the selected panel type.
Integration Type	Type of integration configured for the selected panel. Note: If you leave this field blank, the integration type defaults to 0 (No Integration Type).
Init Str	Used for panels that support two-way voice communication using DTMF signaling. Initial string tone to send to the panel.
Send Str	Used for panels that support two-way voice communication using DTMF signaling. Send string tone to send to panel.
Receive Str	Used for panels that support two-way voice communication using DTMF signaling. Receive string tone to send to panel.
Hang Up Str	Used for panels that support two-way voice communication using DTMF signaling. Disconnect string tone to send to panel.
Opt Str 1	Used for panels that support two-way voice communication using DTMF signaling; optional string for panel use.
Template Zones	If this box displays a check mark, the selected panel type inherits zones from the default template account. You can only change template zones in the default template account. Note: If this box displays a check mark, the selected panel type does not copy zones into new installations. Note: You must leave this box blank to copy zones into new installations.
Opt Str 2	Used for panels that support two-way voice communication using DTMF signaling; optional string for panel use.
Opt Str 3	Used for panels that support two-way voice communication using DTMF signaling; optional string for panel use.
Opt Str 4	Used for panels that support two-way voice communication using DTMF signaling; optional string for panel use.
Opt Str 5	Used for panels that support two-way voice communication using DTMF signaling; optional string for panel use.
Opt Str 6	Used for panels that support two-way voice communication using DTMF signaling; optional string for panel use.
Voice	If this box displays a check mark, the selected panel is intended for two-way voice.
Front End Type	Front End type associated with the selected panel.
Certificate Type	You may select a certificate type to associate with the selected panel. This type appears by default when you create a certificate for a CID with the selected panel in the Certificates tab of program #559. (This menu originates from program #1653.) Note: Define certificate types for specific dealers in the Dealers tab in the sublevel of this program.
Style	You may select a certificate style to associate with the selected panel. This style appears by default when you create a certificate for a CID with the selected panel in the Certificates tab of program #559. (This menu originates from the Styles tab of program #1653 for the selected certificate type.) Note: Define certificate styles for specific dealers in the Dealers tab in the sublevel of this program.
Alarm Beep	If no panel types have this check box selected, then the system will function as usual; any alarm in the Alarm Queue produces an audible beep in Dispatch (program #537). The beep continues until the alarm is acknowledged or taken by an operator in Dispatch. If at least one panel type has this check box selected, SBN will only produce a beep when an alarm from an installation with the selected panel type enters the Alarm Queue. In addition, the user will not be allowed to turn the Alarm Beep in Dispatch off or on.
Export Code	You may enter an export code that will appear on exported certificates attached to CIDs with the selected panel in the Certificates tab of program #559. Note: Define export codes for specific dealers in the Dealers tab in the sublevel of this program.
WiFi	Select this check box if the panel connects to the installation via WiFi. This feature is exclusive to Company 162.
Access Flag Grid	Select the check boxes in this grid to set restrictions on installations with the selected panel type. Note: These restrictions apply regardless of the user's action profile from program #1502.
Zones	If this column displays an X, SBN places zone restrictions in the Zones tab of Data Entry (program #559) according to: Installations with only one CID: users cannot add or delete zones for installations with the selected panel type. If users attempt to add or delete any zones, SBN displays the following message: "You are not allowed to add/delete new zones according to the access restriction of the panel." Also, users cannot change the greyed-out columns of existing zones: Customer ID, Zone Type, Text, Detector, Item Code, Special Attributes 1, Special Attributes 2, and Special Attributes 3. Installations with multiple CIDs: users cannot add or delete zones for CIDs with the selected panel type; however, SBN does not restrict CIDs on the installation that have different panel types. If users attempt to add or delete zones for the CID with the selected panel type, SBN displays the following message: "You are not allowed to add/delete new zones according to the access restriction of the panel." Also, users cannot edit the greyed-out columns of existing zones for the CID: Customer ID, Zone Type, Text, Detector, Item Code, Special Attributes 1, Special Attributes 2, and Special Attributes 3.
Component	If this column displays an X, the Change, New, and Delete buttons in the Installed Components tab of Data Entry (program #559) are not available on installations with the selected panel type.
Codeword Not Editable	If this column displays an X, users cannot change the greyed-out Codeword column in the Action Plan Details window or the Codeword field in the Contact Details window of the Action Plans tab in Data Entry (program #559).
Codeword Not Visible	If this column displays an X, the code word is not visible in the Codeword field in the Contact Details window of the Action Plans tab in Data Entry (program #559).
Signal Test	If this column displays an X, installations with the selected panel type use the zone test template of the installation defined by options sdi017 and sdi023 for alarm signal testing. (See Viewing the Test Templates Window in the Zones document.)
VIP Prio Adj	Amount by which to increase or decrease the priority of alarm incidents on installations with the selected panel. (This field accepts values between -10 and 10.)
Min Priority	Enter a range of alarm incident priorities that SBN adjusts on installations with the selected panel. Enter the minimum priority to adjust. (This field accepts values between 0 and 99.) For example, if you enter a priority range of 5 to 10 and a VIP Priority Adjustment of 2, if an alarm comes in with a priority of 6 on an installation with the selected panel, SBN adjusts the alarm priority to 8 in the Alarm Queue.
Max Priority	Enter a range of alarm incident priorities that SBN adjusts on installations with the selected panel. Enter the maximum priority to adjust. (This field accepts values between 0 and 99.) For example, if you enter a priority range of 5 to 10 and a VIP Priority Adjustment of 2, if an alarm comes in with a priority of 6 on an installation with the selected panel, SBN adjusts the alarm priority to 8 in the Alarm Queue.

3XL Integration

Integration Type â€˜5â€™ (3XL Integration) was added to the drop-down menu. 3XL Integration allows the same 3xlogic to be used on multiple SBN accounts. This works around the SBN requirement that CIDs be unique.

In Panel Type Program #1742, if the CID panel type is assigned the integration type â€˜5â€™ and the CID is hyphenated, any characters following the hyphen will be stripped from the CID text including the hyphen, if the CID text is required in the 3XL video integration.

The following image shows an example of the hyphenated CIDs.

In Options Program #1887, there are two existing value options, 3xlvid2 and 3xlurl, that use the place holder &cid&. In Dispatch, the &cid& string is substituted for the alarm CID text using only the characters that proceed the â€˜â€“â€™, if embedded in the CID text. If the 3xlurl is defined and the CMS presses the Video View button in Dispatch, the Video Live event will be logged in the Alarm Log with the 3xlurl text. This is done after the string value is substituted. The 3xlvid2 text is passed as a parameter to a Windows video application if it is assigned in option 3xlvid1.

When an alarm signal is received and the Integration Type â€˜5â€™ (3XL Integration) is selected, the CMS can take the alarm and click the View Video button.

This will activate the 3XL Integration and log event 161 in the Alarm log. The string value defined in option 3xlurl will be displayed in the comment column.

When in Dispatch, pressing the View Video button presents you with a form of available CIDs as seen below.. This form lists all CIDs that are tied to this incident and tied to Panel Type with Integration Type 3XL.

If user presses ENTER or double-clicks on the grid row then that CID is returned and the 3XL logic continues with the CID the user selects.

If user presses ESC, or closes this form in any other manner, then the 3XL logic continues with the first CID in the 559 CID grid.

Known Issue for Ademco Extended Format Panel

There is a known issue with the Ademco Extended Format panel. This was discovered when a concentrator received an Ademco extended format signal (such as the example below) and then received another signal with a triple digit suffix which was the same as an existing system account. The panel format was defined as extended and the result was that the second signal and all subsequent signals were sent into a looping process. The looping occurred because SBN was unsure if the second signal belonged to a separate, existing account or to the initial extended format signal, as the second part of the extended format signal.

Example

The problem can occur when the first extended format signal received is 1230123, and then another signal is received, such as 1230XXX, where 1230XXX is an existing CID in the system with a defined panel as extended format.

SBN cannot be sure if 1230XXX is the second part of the extended format signal or a signal on the existing CID 1230XXX.

Manual Solutions

Two manual solutions are:

Change the CID number to remove the triple digits for the CID.
Change the panel format to anything other than extended format.

Using Common Functions

See the reference document Common Functions in SBN for more information.

Note: When entering a new panel, if you enter a duplicate Panel Type, an error message appears: "Panel already exists!"

Linking a Graphic File to the Panel Type

Use the Filename field to link a graphic file to a panel type that you can view in the Panel Description window in Data Entry Master (program #559). Use option sv030 to define the default directory location for storing graphic files.

Use the following steps to link a graphic file to the panel type:

1. Choose Change Record.

w Fields in the lower pane open for changes.

2. Choose Select Image File.

w The Open File window opens mapped to the folder defined in option sv030.

3. Select the filename.

4. Choose Open.

w The filename appears in Filename in the lower pane.

Defining Special Users

Use the following special user fields in Panel Types to define special user codes to match special user codes embedded in incoming open/close signals:

Service User
Remote Arm User
Command User
Guard User

You may further define the special user fields by entering check marks in the Active and/or Invalid User Exception boxes.

When an open/close signal arrives, SBN checks the signal against the line index of contacts in the associated action plan for a match of the special user code. If SBN finds a match between the special user code embedded in the signal and the line index of a contact in the action plan, SBN logs the signal in the Open / Close Log with the contact name in the Name column. When SBN does not find a match in the action plan, SBN then looks in program #1742 at the definition of the panel that is generating the signal for a matching special user code.

Specifically, SBN looks at:

Service User
Remote Arm User
Command User
Guard User

If any of these special users fields contain a number that matches the special user code embedded in the signal and the associated Active box contains a check mark, SBN logs the signal in the Open /Close Log with the default text (defined by the option for that special user) in the Name column.

If any of these special users fields contain a number that matches the special user code embedded in the signal and both the associated Active and Invalid User Exception boxes contain check marks, SBN generates an ALARM and logs the signal in the Alarm Log and in the Open /Close Log with the default text (defined by the option for that special user) in the Name column.

Note: See the field descriptions for the options that define the default text for each special user field.

If SBN does not find a match for the special user code in the panel definition

or...

If SBN finds a match for the special user code in the panel definition, but the associated Active box is blank, it logs the signal in the Open / Close Log, but leaves the Name column blank

Zooming into the Sublevel

Price Lists contains a sublevel with five tabs:

The Translations tab - in which you may attach multiple translations to a selected panel type. Panel types then appear in SBN in the userâ€™s language.

Note: Actions 1742/20-24 control access to the Translations tab and functions.

The Items Tab - in which you may attach items to a selected panel type.

Note: Actions 1742/30-32 control access to the Items tab and functions.

The Price List Tab - in which you may attach price lists to a selected panel type.

Note: Actions 1742/40-42 control access to the Price List tab and functions.

The Revision Tab - in which you make revisions.

Note: Actions 1742/50-54 control access to the Revision tab and functions.

The Dealers Tab - in which you may attach a Dealer ID to a selected panel type.

Note: Actions 1742/60-65 control access to the Dealers tab and functions.