Innovative247 Service Request Manager

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Subscriber Types

Program #: 1534

Module: System Administration

Overview

Use Subscriber Types (program #1534) to define subscriber types. A menu of Subscriber Types appears in Marketing (program #562), Data Entry Master (program #559), and Contract Master (program #548).

Navigating to Subscriber Types

Use the following steps to navigate to Subscriber Types:

1. From the main SBN toolbar, select Menu.

2. From the drop-down menu, select Go To.

3. In the Go To Program dialog box, type in "1534" and press Enter.

w The Subscriber Types program opens.

Subscriber Types Options

Option fe046 - When turned on, file ./fe/pro_fe_sms_find_recipients.sql must be recompiled. Turning this option on allows SBN records to be added to the SMS queue. When the option is turned off SMS records will never be added to the SMS queue.

The Subscriber Types Window

The following graphic shows Subscriber Types as the program opens. The upper pane displays previously defined subscriber types.

Field/Column Descriptions

The following table describes the fields and columns used in Subscriber Types.

Field/Column	Description
Abbreviation	Abbreviation that identifies the subscriber type.
Description	Text description of the subscriber type.
Image Index	Index number of the graphic to use in the Contract Master tree view, when displaying by Subscriber Type icons.
Installation	Select this check box if you want the selected subscriber type to appear in the Subscriber Type drop-down menu on the installation screen in Data Entry (program #559). Note: If no check boxes are selected for a given subscriber type, the subscriber type appears in all Subscriber Type drop-down menus throughout SBN.
Export Code	Export code for the selected subscriber type. This code appears on exported certificates for installations with the selected subscriber type in the Certificates tab of program #559.
Contract	Select this check box if you want the selected subscriber type to appear in the Subscriber Type drop-down menu on the Contract screen in Contract Master (program #548). Note: If no check boxes are selected for a given subscriber type, the subscriber type appears in all Subscriber Type drop-down menus throughout SBN.
Allow SMS	SBN allows a user to select a subscriber type and check the Allow SMS checkbox that enables SMS. When a signal is received SBN will search for a qualifying match.
Billing	Select this check box if you want the selected subscriber type to appear in the Subscriber Type drop-down menu on the Billing Accounts screen in Contract Master (program #548). Note: If no check boxes are selected for a given subscriber type, the subscriber type appears in all Subscriber Type drop-down menus throughout SBN.
Subscriber Type Misc Flg 1	This check box is for client-specific functions. For Company 105, installations associated with subscriber types that have this check box selected are national accounts.
VIP Prio Adj	Amount by which to increase or decrease the priority of alarm incidents on installations with the selected subscriber type. (This field accepts values between -10 and 10.)
Min Priority	Enter a range of alarm incident priorities that SBN adjusts on installations with the selected subscriber type. Enter the minimum priority to adjust. (This field accepts values between 0 and 99.) For example, if you enter a priority range of 5 to 10 and a VIP Priority Adjustment of 2, if an alarm comes in with a priority of 6 on an installation with the selected subscriber type, SBN adjusts the alarm priority to 8 in the Alarm Queue.
Max Priority	Enter a range of alarm incident priorities that SBN adjusts on installations with the selected subscriber type. Enter the maximum priority to adjust. (This field accepts values between 0 and 99.) For example, if you enter a priority range of 5 to 10 and a VIP Priority Adjustment of 2, if an alarm comes in with a priority of 6 on an installation with the selected subscriber type, SBN adjusts the alarm priority to 8 in the Alarm Queue.

Using Common Functions

See the reference document Common Functions in SBN for more information.

Zooming into the Sublevel

Subscriber Types contains a sublevel tab in which you may translate the descriptions of subscriber types into other languages, and another in which you may segment subscriber types into subgroups that can be modified to your needs.

The Translations Tab

The following graphic shows the Translations tab.

Field/Column Descriptions

The following table describes the fields and columns used in the Translations tab.

Field/Column

Description

Language Code

Code that identifies the language of the associated translation.

Note: Contact IBS before using language codes 11-17.

Description

Description that appears in the drop-down menus of the Sub Type field in Data Entry (program #559) and the Customer Type field in Marketing (program #562) for users with the language selected for their user profiles in Personnel (program #1811).

The Segmentation Tab

The following graphic shows the Segmentation Tab.

The Segmentation tab is used to create subscriber subgroups, or segments, that can be listed and modified based on individual needs. Segments selected and assigned to a customer may then be seen via the Segmentation dropdown menu in the Marketing program (program #562).

Field/Column Descriptions

The following table describes the fields and columns used in the Segmentation tab.

Field/Column	Description
Segment	Code that identifies the segment being used. This appears in the drop-down menus of the Segmentation field in Marketing (program #562).
Description	Description of the segment.
Segmentation	This field is used to create a new segment name, or to edit the name of an existing segment.
Description	This field is used to create a more elaborate description than the segment name for new segments, or to edit the description of an existing segment.

To create or modify a segment:

Choose a subscriber from the upper pane of the Subscriber Types window.
Click the Get button at the top of the window. This will display any segments previously assigned to the subscriber.
Select a segment and click the Change button in the Segmentation tab to change its name or description, and click Save to save any changes.
Click New to create a new segment name and description.

Button Functions

The following table displays the buttons, describes the shortcut keys, actions, and functionality.

Button	Name	Shortcut Key	Action	Description
	Get	ALT+F1	1534/ 1	Get record.
	Change	F2	1534/ 2	Change selected record.
	New	F3	1534/ 3	Create new record.
	Delete	SHIFT+F10	1534/ 4	Delete selected record.
	Undelete	ALT+F10	1534/ 5	Restore deleted record.
	Print	CTRL+F8	1534/ 6	Print selected records.
	Copy	SHIFT+F3	1534/999	Copy selected record.
	Previous	F4	1534	Select last record.
	Next	F5	1534	Select next record.
	Zoom In/Out of Sublevel	f10	1534/10	Access sublevel Translations tab.
	Tear Away Selected Tab	f7	1534/999	View selected tab in separate window.