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APIEngine

Install

APIEngine - Install (v95 and earlier)

ASAP

Installing & Uninstalling

Payeezy

Sedona

Settings

Troubleshooting

Connectivity

Connectivity Without the Sybase Client

Mark-of-the-Web Login Failure

Upgrading Windows PowerShell

Dependencies

Innovative-NATS

Start Here

.NET 8 Runtime Requirements

Developer-Tools

Compilers

Getting Started

Running a Command

Setting up a Profile

Ubuntu/macOS Setup

Windows Setup

SQL Source Code

Options

Options 1-9

Options B

Options C

Options D

Options E

Options F

Options G

Options H

Options I

Options L

Options M

Options N

Options O

Options P

Options Q

Options R

Options S

Options T

Options U

Options V

Options W

Options X

Options Y

Options Z

Options-A

Reporting

Dealer Branding Download

Report Retrieval

SBN

Account-Generation

Aged Work in Process Report

Branch Inventory

Certificates Report

Communication Log Report

Consolidated Inventory with Branch Details

Contract Approval Report

Coverpage

Coverpage2

Event Log

Inventory Close

Inventory in Transit Report

Inventory List with Price Report

Inventory Movement by Branch Report

Inventory Special Transactions Report

Inventory Summary Report

Marketing and Marketing Basics

Marketing Change Log

Open Purchase Order Report

Open RTM List Report

Parent

Periodic Inventory Report

Physical Count Worksheet Report

Picking List

Proposal Report

Purchase Order Report Generic

Purchasing

Referral Log

Referrals

Reorder List Report

Return to Manufacturer Report

Sales Appointment Report

Sales Per Sales Consultant Report

Sales Per Source Report

Sales Per User Report

Satellite Replenishment Report

Schedule Capacity Report

Schedule Detail Report

Scheduling

Sold Leads by Sales Person

Telemarketing Queue

Usage by Items Report

WIP Inventory Report

Work Order Report

Work Orders

Account-Management

Acknowledge Report

Action Plan Data Control

Action Plans

Action Profiles

Action Profiles Report

Add Delete Report

Agent Call Types Report

Alarm Activity Report

Alarm Check Report

Alarm Disposition Distribution

Alarm Distribution Report

Alarm Log

Alarm Log for Account Report

Alarm Log History External Report

Alarm Log History Internal Report

Alarm Queue

Alarm Queues

Alarm Ticket

Alarms with Specific Type

All Customer last signal

Archived Uniform Alarm Log History Report

Bad Accounts Report

Branch Call List

Call Out Log

Callout Log Report

Cameras

Cancellation Tracking Report

Certificates

Change Log

Change Log Report

CID Short Information Report

Communication Log Queue

Coverpage

Coverpage2

CS Basics

CS Customer Listing Report

Customer Information Report

Data Entry Data Control

Data Entry Master and Basics

Data Entry Onboarding Template

Dealer Activity Report

Dispatch

Dispatch Report

Disposition Report

Dispositions with Specific Type

Event Activity Report

Event Descriptions and Abbreviations

Events with Specific Type Report

FE Log

Floor Plans

Ins With >= XXX Events

Ins With <= XXX Events

Insert Test

Inspection Tickets

Inspections

Installation History Report

Installation List Report

Installed Components

Installed Components by Dealer Report (2610)

Integrated Video Viewers

Interactive Voice Response (IVR)

Internet Log

List of Installations Report

Low Battery Report

Maintenance Ticket Generation

Number of Alarms Report

Old Change Log Abbreviations

Open Close Core Report

Open Close Report

Open Close Schedule

Open Close Status

Open Close Status Report

Operational Imports

Passcard Printing

Passcard Search

Patrol Company Report

Patrol Statistics

Pending Service

Periodic Test

Permit Status Report

Phasing

QAS Pro Address Validation

Response Time Detail

Response Time Statistic Options Report

Response Time Statistics

SBN Video Server

Service Aging

Service Average Open Time by Installer Technician Report

Service Code Report

Service Log

Service Log Report

Service Not Finished within X Days by Installer Technician

Service Queue

Service Request Cause Count Report

Service Request Count by Installer Technician and Subscriber

Service Request Item Count Report

Service Resolution Report

Service Tickets Report

SIM Phone

Test Queue

Texts

Unknown CIDs

Unknown Zones

User Activity

User ID History Report

Zip Code Report

Zones

Accounting

Account Adjustment

Account Change Log

Accounts Payable Flow Chart

Accounts to Receive Reminders Report

Active Customers Report

Aging by Contract Report

Aging Totals Report

Aging Using Accounts Report

AP Check Batch Manager

AP Check Register

AP Closed Vouchers

AP Fiscal Control

AP Global Accounts

AP Open Vouchers

AP Print Checks Report

Asset Management

Balance Listing

Billable Ins Without Active Cycle Fees

Cancel Contract Queue

Cancel Write Off Batches

Cancelled Contracts Report

Chart of Accounts

Collection Database

Collection Log Queue

Collections

Collector Productivity Report

Completed Job Analysis

Completed Job Summary

Contract Change Log

Contract Master

Contract Master Data Control

Contract Search

Contracts on Account

Coverpage

Coverpage2

Credit Card Expiration Dates Report

Credit Reminder Charges

Current Customer Status Report

Current Cycle Fees by Revenue Type Report

Customer Listing Report

Cycle Billing Report

Cycle Fee Change Log

Cycle Fees

Debtor Listing Report

Deferred Revenue Summary Report

Discontinuance Worksheet Report

Discontinued Status Report

External Batches

External Invoices

Financed Work Orders

Fiscal Aging by Contract Report

Fiscal Aging Totals Report

Fiscal Aging Using Account Report

GL Export

GL Import

GL Payment Report

GL Revenue Report

Global General Ledger Accounts

Global Rate Change Summary

Global Rate Changes

Import/Export Templates

Installation Data

Installer Efficiency Report

Invoice Analysis Report

Invoice Export Report

Invoice Manager

Invoice One Time Fee

Invoice Print Report

Invoice Register for Period Report

Invoice Register Report

Invoice Statement Copy

Invoices Sent to Debt Collection Report

Linked Billing Accounts

Miscellaneous Fields Tab

Modifications Table

Month End Balances Report

Month End Revenue

Monthly Quarterly Tax Report

No Reminder List

Non Billable Installations with Active Cycle Fees Report

On Demand Invoice Print

On Demand Statement Print

One-Time Invoice Report

Open Batches

Open Invoice List

Partially Picked Work Order with Parts Report

Payment Methods

Payment Register Report

Payment Status Report

Payment Transaction Report

Pending Installment Billing Report

Projected Cycle Billing

Purchase Requisition Report

Rate Change Configuration

Receivables Liabilities Report

Reminder Calculation

Reminder Log

Scheduled Payment Aging Report

Scheduled Payment Report

Signal Based Billing

Statements

Update Contract Account Agings

Work Order Queue

Work Order Status Report

Write off Batches

ASAP

ASAP - Getting Started

ASAP Address Verification Queue

ASAP Setup

ASAP Troubleshooting

Dialers

Aeonix

Aeonix

API-Dialer

API Dialer

Avaya-Lite

Use Avaya Lite Dialer

DLLConnector

Use DLLCONNECTOR

Genesys

Genesys Cloud Dialer

Mitel

Use Watson/Mitel Dialer

PBX

PBX Dialer

SBN-Dialer

SBNAnywhere

Use SBNAnywhere

SdTools

Use SDTools Dialer

TAPI

TAPI Dialer

Tel-Browser

Use 'Tel' Browser

Upstart

Use Upstart Dialer

VoxComm

VoxComm PBX Dialer

Windows-Dialer

Use Windows Dialer

Dialer Prefix

Elastic-Search

_Getting Started_

Reference

18 Step Zone Matching

Common Functions in SBN

Configuring F1 Context Help

Coverpage

Customizing Layouts in SBN

Modifications Table

Profile Setup Checklist

Program Shortcut Keys

Report Parameters Pane

Report Parameters Panes

SBN Actions List

SBN Client Options

SBN Commands

SBN Options

Searches

Smart SBN

UL Requirements

Using Themes in SBN

System-Administration

Account Number Auto Generation

Action Profiles

Active Active

Add User Wizard

Adjustment Reasons

AFANP Queue

AFANP Zone Types

Aging Levels

Alarm Translation Tables

AP Payment Types

Archive Alarmlog OC Data

Background Tasks

Banks

Branch Dealer Call List

Branch Profiles

Branch User Access

Bulletins

Camera Types

Cancel Reason

Cancel Resell Miscellaneous

Cancel Tracking Status

Certified Accounts

Change Password

CID Auto Generation

CID Status (Active/Inactive Accounts)

Clear Queues

Collection Agency Actions

Collection Queue Users

Commission Branches

Commission Calculation

Commission Cycle Discount Factor

Commission Cycle Term Factor

Commission Items

Commission One Time Discount Factor

Commission Payroll Codes

Commission Source Packages

Commission Sources

Commission Types

Commission WO Types

Communication Codes

Communication Media

Communication Resolution Codes

Communication Sources

Communication Status Codes

Comp Info Tracing

Concentrator Immediate Queue

Connection string for MSSQL

Contract Auto Generation

Contract Defaults

Contract Miscellaneous

Contract Status

Copy Data Between Machines

Copy Tasks

Copy Trace

Countries

Coverpage

CtiOs User Roles

Data Dictionary

DCC Commands

Dealer Profiles

Dealer User Access

Email Distribution

External FE

External Invoices

Finance Types

Financial Groups

Fire Agencies

GL Subscriber Types

Global GL Accounts

Holiday Calendar

HSL Commands

Immediate Queue Utility

Import Interface

Import Posting Control

Inclusion-Exclusion Management

Inspection Authorities

Inspection Types

Installation Classes

Installation Miscellaneous Fields

Installation Number Auto Generation

Installation Phasing

Installer Companies

Installers

Insurance Companies

Interactive SMS Definitions

Interactive SQL with Refresh

Invoice Fee Profiles

Invoice Templates

Items

Keys

Manufacturers

Marketing Event Transitions

Marketing Events

McCullough Transmitters

Media

Medical Agencies

Miscellaneous Communication Fields

Miscellaneous Inventory Fields

Miscellaneous Marketing Fields

Miscellaneous User Access Profiles

Monitoring Dealers

Monitoring Event Extensions

Monitoring Events

Monitoring Status

Monpag Definitions

Outbound Attempt Mix

Outbound Branch Priorities

Outbound Call Types

Outbound Database

Outbound User Profiles

Packages

Paging Groups

Panel Types

Patrol Agencies

Pay Profiles

Pay Reject Codes

Payment Methods

Payment Reasons

Payment Terms

Payroll Hour Groups

Payroll Periods

Permit Profiles

Permit Status Types

Permit Types

Personnel

Phone Change Batches

Phone Exclusions

Phone Types

Police Agencies

Prebilling Types

Price List Groups

Price Lists

Printer Profile Updates

Priority Routing

Products

Programs

Queue Priorities

Queue Routing

Reminder Profiles

Report Default Parameters

Report Groups

Report Messages

Report Priorities

Report Queue

Required Fields

Resource Sub Types

Revenue Types

Rounding

Run Away System

Sales Persons

Satellite Warehouse Types

Satellite Warehouses

SBN Installation Acceptance Certificate

Schedule Capacity

Scheduled Holidays

Service Call Types

Service Cause Codes

Service Miscellaneous Fields

Service Problem Codes

Service Request Codes

Service Resolution Codes

Service Types

Signal Billing Types

Signal Injection Translation

Signal Reset

Skill Monitor

SonIP Workstation Prototype

Sources

Standard Labor Rates

Standard Text

Statement Information Groups

States

Subscriber Types

Sybase Training

System Types

Tax Codes

Tax Profiles

Tax Types

Technicians

Telemarketers

Terminal Profiles

Terminals

Territories

Text Abbreviations

Time Zones

Transaction Types

UL Security Grades

User Notice

User Trace

Users

VIP Priority Types

Work Codes

Work Order Difficulty Levels

Work Order Hold Reasons

Work Order Types

Work Types

Zip Code Profiles

Zip Codes

Zone Import

Zone Types

Utilities

AC Events

Access Log Searching

Agency 6

Agency 7

Agency 8

Agency 9

Agreements

Alarm Queue Colors

Alarm Queue Transfer

Attachment Rules

Autofeed Console

Autofeed Interrupt Reasons

Autofeed Postpone

Autofeed Status

Backup Host

Business Unit Access

Certificate Number Generator

Certificate Standards

Certificate Types

Communication Log

Concentrator

Concentrator Port Line

Contact Medical Info

Contact Relations

Contact Type

Coverpage

Credit Profiles

Credit Rating

Currency Conversion

Dashboard

Dealer Call Preference

Dealer Discounts

Dealer Traffic Screen

Directory Types and Locations

Document Templates

Email Queue

Fax Queue

Frontend

General Change Log

GUI Messages

IBS Messages

Immqueue Config

JAM Messages

Line Types

Link/Unlink Reasons

Messages

NAF Codes

Navision Interface Manager

Offers

Offers Flow

Offers Steps

Options

Paging Queue

Panel Rules

PSAP Interface Queue

Rental Contract Types

Rental Credit Profile

Rental Escalation Index

Retention Profiles

SBN Access

SBN Anywhere

SBN Graph

SBN PERS

SBN Splitter

Send Email

Service Type Groups

Signal Billing Discovery

SIM

SQL Messages

SQL Processes

SQR Messages

Temporary User Skills

Unix Start Stop Maintenance

Z-Micro Interface

Common Functions in SBN

Customizing Layouts in SBN

Dealer Branding Uploading

Interactive SMS

Modifications Table

Profile Setup Checklist

Program Shortcut Keys

Report Parameters Pane

Report Parameters Panes

SBN Actions List

SBN Client Installation

SBN Commands

SBN Dependencies

SBN Menu Navigation

SBN Network Architecture - Microsoft SQL Server

SBN Options

Searches

Smart SBN

SBN-Anywhere

Data-Entry

index

live-traffic

search

Getting-Started

index

SBN Anywhere Navigation

Installation

alarmlog

call-lists

index

testing

zones

Reports

alarm-history

customer-information

index

Start Here

Installing SBN Anywhere

SBN-Media

Alarms

Alarm Capture Commands

Alarm DTMF Sender

Alarm Supervisor

IP Receiver

MLR2 Frontend

SCAIP

SCAIP Test Receiver

Automation

Action Plan Executor

APSL Specification

SBN APSL

SBN IVR

Script Executor

Configuration

Alarm Protocols

Certificates

Firewall

Line Configuration

Devices

Camera Stream

File Stream

Recorded Stream

YourSix

Media-Processing

Audio Translation

Image Classifier

Scene Change Detector

Tone Recognizer

Transmuxer

Video Analytics

Platform

API Proxy

Flow Server

Log Analyzer

Log Search

Log Server

SBN Frontend

TCP Splitter

Watchdog

Telephony

Call Routing

SIP Media

SIP Server

TURN Server

WebRTC Peer

Start Here

Flow Commands

Installing and Configuring SBN Media

NATS Configuration for SBN Media

SBN Media 2-way voice forwarding

SBN-Monitor

sensors

Database Monitoring

Sensor Types

Sensors and Roles

Start Here

Agent Installation

Agent Updates

Alerting

Cloud Status Page

Configuration

Dashboard

Desktop Tray Companion

High Availability

SBN-Services

Services

Access Control Service

Alarm Gen Service

APIMapper Service

Auto Action Service

Auto Failover Service

AXIS Service

Background Tasks Service

Batch Payments Service

Blocked Processes Service

Cameras Loader Service

Copy Task Service

Credit Score Service

CSTA Monitor Service

eDispatch Service

Email Alarms Service

Email Reports Service

Export Vendor Schedules Service

Fax Service

Front End Service

Heartbeat Service

HikVision Service

Immix Service

Import Vendor Schedules Service

Incident Data Transfer Service

InsNo Comparison Service

Installation Creation Service

NATS Front End Service

Open/Close Service

Pager Service

Print Service

PSAP Lookup Service

Purchase Order Service

Remote Panel Service

Request AOK Service

RTSP Service

Sales Service

SCAIP Service

Signal Forwarding Service

Videofied Service

ViewNow Service

Watchdog Service

Start Here

Common Properties

Crystal Reports Runtimes

Dashboard

From Service Manager to the Dashboard

Installing & Uninstalling

SBN Services API Usage

Service Manager

SBN-Tunnel

Start Here

Dashboard

Installing & Uninstalling

Installing the Server

SBN Tunnel Security Architecture

SBN Tunnel with BackupHostImport

SBN Tunnel with Concentrator

Using SBN Tunnel with SBN

SBN-Virtual-Receiver

Start Here

Campaigns

Configuration and logs

Getting started

Links and heartbeat

Receivers and signals

Server Replication

Start Here

SBN Services Cluster Connection Point

SQL Server Always On High Availability

SQL Server Cluster Connection Point

Support

Service Request Ticket Portal

Training

Action Plans

Action Profiles

Agencies

Alarm Log

Alarm Queue

Billing Training

Creating Installations

Data Entry

Dispatch

General Change Log

Open/Close Scheduling

Operations Training

Reports & Report Queue

Restore Exception and Unrestored Alarms

Restore Required, Timers and Park

SBN Fundamentals & Navigation

Searching

Service Training

Setting Up Users

Signal Path — from Receiver to Alarm Queue

Test Mode

Zones

Whats-New

SBN Release 90 Whats New

SBN Release 91 Whats New

SBN Release 92 Whats New

SBN Release 93 Whats New

SBN Release 94 Whats New

SBN Release 95 Whats New

Ver: 1.63.0

Dashboard

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APIEngine

Browse the topics in this section.

Install

1 sub-topics

ASAP

Installing & Uninstalling

Payeezy

Sedona

Settings

Troubleshooting