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Terminals

Terminals


Program #:   1861

Module:    System Administration

Overview

Use Terminals (program #1861) to define and maintain skills that you can attach to terminals for the routing of signals in Monitoring. You can define specific functionality, such as two-way voice, for specific terminals.

To access this program, select Terminals (program #1861) from the main menu of SBN.

The Terminals Window

The following graphic shows Terminals as the program opens. The upper pane displays all previously defined terminals.

Field/Column Descriptions

The following table describes the fields and columns used in Terminals.

Field/Column

Description

Terminal ID

Identifies the terminal to which you want to attach skills.

Type

Company-defined types, such as serial or network; no functionality in SBN.

Note: Company 156 should make the IVR terminal type I. This replaces the functionality of retired option mo202.

Description

Text description of the selected terminal.

Address

IP address of the selected terminal.

Skills

Up to 20 skills to attach to the selected terminal. (This menu originates from program #1862.)

Extension 1

Identifies the phone extension answered at the selected terminal.

Extension 2

Identifies the phone extension answered at the selected terminal.

Extension 3

Identifies the phone extension answered at the selected terminal.

Capture Start

Enter the time at which a debug capture is to start.

Capture End

Enter the time at which a debug capture is to end.

Capture SQL

This checkbox allows logging of SQL statements.

Capture Timing

This checkbox allows logging of the actual time of debugging events.

Capture Upload

This checkbox allows you to receive an uploaded file to the folder where the SBN executable file is saved. The file saved is titled "Debug_upload.txt".

Using Common Functions

See the reference document Common Functions in SBN for more information.

Setting the Refresh Interval

Use the Refresh Interval to set how often, in seconds, the Terminals program refreshes. The window refreshes every 0 to 300 seconds, based on the number chosen from the Timer Value menu.

Use the following steps to set the refresh interval:

   1.    In Terminals, choose Refresh Interval.

‰    The Timer Value menu appears.

   2.    Choose a refresh interval from the Timer Value menu.

Setting a Debug Capture

The fields and checkboxes at the bottom of the Terminals program give you the ability to capture a CTRL+D debug procedure from a particular terminal. By selecting a time, you can determine the exact time the debug capture will start and end. If you do not select a specified time, then you will receive a debug file every hour until you choose to stop the capture by deselecting the appropriate checkboxes. If no information is selected here, then a CTRL+D debugging functions as normal.

Note: Performing debug actions from a developer's terminal using the Terminals program is not recommended. So long as the capture checkboxes are on the developer's terminal ID when CTRL+D is selected, it may be difficult, if not impossible, to stop the debugging process.

Use the following steps to set a specific debug capture start and stop:

  1.  Select an existing terminal and click Change, or click New to create a new terminal listing.

  2.  In the Capture Start field, enter the time when you wish to start the debug capture, in hours, minutes, and seconds.

  3.  In the Capture End field, enter the time when you wish to stop the debug capture, in hours, minutes, and seconds. If you do not enter a specified time, the capture will occur every hour until you choose to stop it.

  4.  Select the options by which you want to save your debug file. Select the Capture SQL, Capture Timing, and/or Capture Upload checkboxes. If you select Capture Upload, the debug file is saved as a text file, named Debug_YYMMDD_HH.txt, on the local machine hosting SBN. The files will be located in the folder from where you run the SBN executable file.

  5.  Enter CTRL+D to start the debugging process.

Note: You may also choose the time for a regularly hourly debug capture report. For instance, by entering 00:10:00 in the Capture Start field and 00:15:00 in the Capture End field, you will receive a debug capture report every hour at ten minutes after the hour, and ending fifteen minutes after the hour. This may be modified or stopped at any time.

Note: If a debug capture is scheduled through the Terminals program, the user of the individual terminal will not be able to use the CTRL+D option for separate debugging information. You will be able to view captured information via the Debug window, but you will not be able to turn the debug capture on or off so long as it is scheduled through the Terminals program.

Button Functions

The following table displays the buttons, describes the shortcut keys, actions, and functionality.

Button

Name

Shortcut Key

Action

Description

Get

ALT+F1

1861/ 1

Get record.

Change

F2

1861/ 2

Change selected record.

New

F3

1861/ 3

Create new record.

Delete

SHIFT+F10

1861/ 4

Delete selected record.

Undelete

ALT+F10

1861/ 5

Restore deleted record.

Print

CTRL+F8

1861/ 6

Print selected records.

Copy

SHIFT+F3

1861/ 3

Copy selected field.

Previous

F4

1861/ 1

Select last record.

Next

F5

1861/ 1

Select next record.

Refresh Interval

F6

1861/ 0

Set time value for refresh rate.

Dealer ID and Terminal ID

A Dealer ID and dealer restriction were added to the terminal program, so users select only terminals for their own dealer. The Terminal ID field was widened.

Modifications and Updates to Terminals

The following table lists modifications and updates to the Terminals document.

Mod Number

Date

Description

08.80.09585, 07.80.23264, 07.80.23263, 07.80.23262

4/08/14

Added new debug capture fields.

n/a

8/26/14

Images updated.

 

 

 



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