Skills Service

Overview

The Skills Service keeps operator skill assignments up to date in SBN. On a fixed timer it runs a maintenance pass that updates and monitors each operator’s skill assignments — so that skill-based routing and reporting reflect current operator skills without manual intervention.

The Skills Service requires a working SBN data-server connection. If the connection is missing or invalid at start-up, the service logs the reason and stops.

Service Manager

Instructions for installing and interacting with this service is found here.

Service Properties

Only properties specific to this service are listed here. Common service properties (SBN Server connection, Logging, SMTP) are found here.

Timer (In Seconds)

How often the Skills Service runs its skill-maintenance pass. Each interval the service performs one reconciliation cycle and then waits this many seconds before the next.