Communication Media
Communication Media
Communication Media
Program #: 1520
Module: System Administration
Overview
Use Media (program #1520) to define and maintain profiles of communication media codes in SBN. The menu of defined communication media codes appears in the Communication/Collection Log window and in new entry windows. Generally, use these user-defined codes for searches.
To access this program, select Media (program #1520) from the main menu of SBN.
The Communication Media Window
The following graphic shows Communication Media as the program opens. The upper pane displays all previously defined communication media codes.
Field/Column Descriptions
The following table describes the fields and columns used in Communication Media.
|
Field/Column |
Description |
|
Media |
Abbreviation that identifies the communication media code. |
|
Description |
Text description of the code. |
Related Programs
The following table lists programs related to Communication Media.
|
Program |
Number |
Document Link |
Description |
|
Communication Log |
1888 |
Log communication between customer and company. |
|
|
Codes |
1517 |
Create Communication Codes used in the Communication Log to describe the type of communication for an entry. |
|
|
Sources |
1518 |
Create Communication Source codes used in the Communication Log to show in what program an entry originated. |
|
|
Keys |
1519 |
Create and define codes and descriptions that appear in the Communication Log as Key 1, Key 2, Key 3, and Key 4. |
|
|
Misc Communication Fields |
1627 |
Create Miscellaneous Fields used in the Communication Log to describe the substatus, satisfaction level, or priority of an entry. |
|
|
Resolution Codes |
1877 |
Create Resolution Codes used in the Communication Log to describe the resolution for an entry. |
|
|
Status Codes |
1721 |
Create Status Codes used in the Communication Log to describe the status of an entry. |
|
|
Communication Log Queue |
535 |
Research closed Communication Log entries. |
Button Functions
The following table displays the buttons, describes the shortcut keys, actions, and functionality.
|
Button |
Name |
Shortcut Key |
Action |
Description |
|
|
Get |
ALT+F1 |
1520/ 1 |
Get record. |
|
|
Change |
F2 |
1520/ 2 |
Change selected record. |
|
|
New |
F3 |
1520/ 3 |
Create new record. |
|
|
Delete |
SHIFT+F10 |
1520/ 4 |
Delete selected record. |
|
|
Undelete |
ALT+F10 |
1520/ 5 |
Restore deleted record. |
|
|
|
CTRL+F8 |
1520/ 6 |
Print selected records. |
|
|
Previous |
F4 |
1520/ 999 |
Select last record. |
|
|
Next |
F5 |
1520/ 999 |
Select next record. |
Modifications and Updates to Communication Media
The following table lists modifications and updates to the Communication Media document.
|
Mod Number |
Date |
Description |
|
n/a |
8/15/14 |
Images updated. |