Outbound Call Types
Outbound Call Types
Outbound Call Types
Program #: 1793
Module: System Administration
Overview
Use Outbound Call Types (program #1793) to define call types for Collections and to attach a time-out shift function to each type. A menu of Call Types appears in Collections when you select Collection Action. Defining the call types in Outbound Call Types affects the output of the Get Next Record button in Marketing (program #562).
To access this program, select Outbound Call Types (program #1793) from the main menu of SBN.
The Outbound Call Types Window
The following graphic shows Outbound Call Types as the program opens. The upper pane displays previously defined outbound call types.
Field/Column Descriptions
The following table describes the fields and columns used in Outbound Call Types.
Field/Column |
Description |
Abbreviation |
Identifies the selected outbound call type. |
Description |
Text description of the selected outbound call type. |
Time Out |
Time, in minutes, before an account associated with the selected outbound call type reappears in the TM Queue. |
Shift |
Enter a check mark to move this outbound call type to the next time slot. |
Atm |
Enter a check mark to increase, by one, the number of call attempts for accounts associated with the selected outbound call type when SBN enters the next outbound slot. |
Marketing |
If checked, the selected Outbound Call Type will display within the Marketing and Marketing Basics (#562) window when an account is called with the telephone icon. (Note: If neither Marketing or Collections is checked, the selected Outbound Call Type will display in both Marketing and Collections.) |
Collections |
If checked, the selected Outbound Call Type will display within the Collections window in Contract Master (#548). Select Action, then "Collect Action" to view all Outbound Call Types associated with Collections. (Note: If neither Collections or Marketing is checked, the selected Outbound Call Type will display in both Marketing and Collections.) |
Using Common Functions
See the reference document Common Functions in SBN for more information.
Button Functions
The following table displays the buttons, describes the shortcut keys, actions, and functionality.
Button |
Name |
Shortcut Key |
Action |
Description |
|
Get |
ALT+F1 |
1793/ 1 |
Get record. |
|
Change |
F2 |
1793/ 2 |
Change selected record. |
|
New |
F3 |
1793/ 3 |
Create new record. |
|
Delete |
SHIFT+F10 |
1793/ 4 |
Delete selected record. |
|
CTRL+F8 |
1793/ 6 |
Print selected records. |
|
|
Copy |
SHIFT+F3 |
1793/ 999 |
Copy current record. |
|
Previous |
F4 |
1793/ 999 |
Select last record. |
|
Next |
F5 |
1793/ 999 |
Select next record. |
Modifications and Updates to Outbound Call Types
The following table lists modifications and updates to the Outbound Call Types document.
Mod Number |
Date |
Description |
n/a |
8/20/14 |
Images updated. |
n/a |
11/25/14 |
Added note about Get Next function in Marketing and Marketing Basics. |
07.89.26053, 08.89.11556 |
02/26/19 |
Marketing and Collections Check boxes added. Image updated. |