Insert Test

Module: Account Management

Overview

Use the Insert Test tab to insert installations into Test or Runaway mode. When you place zones from an installation into test, SBN logs in the Alarm Log the time the zone went into test and the zone number that went into test. Alarms received from the zones in test are logged in the Alarm Log only; they do not appear in the Alarm Queue.

From the Insert Test tab you can:

1. Insert a zone or group into test immediately
2. Set a future date and time to insert a zone or group into test
3. Remove an existing account from the test queue
4. View the previous test record or the next test record
5. Toggle the queue mode from Test to Runaway
6. Change the monitoring status for the installation
7. View the test results for specific zones or groups
8. Put multiple accounts into test

This document covers the following topics:

Navigating to Insert Test

The Insert Test Tab

Using the Insert Zone Window

Viewing the Pending Test Window

Moving Between Tests

Toggling the Queue Mode

Changing Monitoring Status

Removing Zones and Groups from Test

Viewing All Events for a Specific Incident

Test Results

Navigating to Insert Test

Use the following steps to navigate to the Insert Test tab:

1. From the main SBN toolbar, select Menu.

2. From the drop-down menu, select Go To.

3. In the Go To Program dialog box, type in "559" and press Enter.

w Data Entry Master and Basics opens.

4. Choose the Insert Test tab in the lower pane of Data Entry.

The Insert Test Tab

The following graphic shows the Insert Test tab.

Field Descriptions - Insert Test Tab

The following table describes the fields in the upper pane of the Insert Test tab.

Column Descriptions - Insert Test Tab

The following table describes the columns used in the lower pane of the Insert Test tab.

Using the Insert Zone Window

Use Insert Record to open the Insert Zone window for inserting a new zone or test group into either the test or runaway queue. If you do not specify a zone or test group, SBN places all zones for the installation in test.

Note: When the No Test check box is selected in the Data Entry Basics tab of an installation, SBN does not allow you to insert that installation into the test or runaway queue unless you have action 559/218 enabled in your action profile.

The Max Test Days field of your action profile in program #1502 determines how long you can put an installation into Test or Runaway mode. If your user ID has multiple action profiles assigned, SBN uses the action profile with the highest number of Max Test Days to determine how long you can put an installation into Test mode. If you attempt to put an installation in Test longer than the Max Test Days defined in your action profile, SBN displays an error message: "The maximum test time for your profile has been exceeded. Please reduce the time."

Insert Zone Options

1. Option mo172 - if on, SBN only accepts codewords, not passcards, to insert a zone or group into Test or Runaway mode.
2. Option mo222 - If on, an Email Send dialog box opens when you insert a zone or group into Test or Runaway mode. In the Email Send dialog, select whether to email action plan contacts when the selected zone or group goes into Test or Runaway mode, when the zone or group comes out of Test or Runaway mode, or both.
3. Option sv046 - If on, when an installer or technician inserts an installation in test, SBN updates all open service tickets for the customer with the installer or technician ID. This option is not compatible with schedule board functionality.
4. Option sv050 - If on, when a user inserts an installation in test, SBN checks for open service requests for the installation. If the installation has no open service requests, SBN opens the Service Log and prompts the user to create a new service request. After the user creates a new service request, the user must return to the Insert Test tab and choose Insert Record again.
5. Option sv073 - If on, a grid displaying all zones for the selected installation and an All Zones in Test check box appear in the Insert Zone window. You may select specific zones in the grid to insert into the test or runaway queue. When you choose Save, the zones in the grid that are successfully inserted into the queue turn green, and those that are not turn red. If you insert a monitoring group into Test mode when option sv073 is on, SBN ignores all settings in the Installation Zones Grid and hides the grid and the All Zones in Test check box. When option sv073 is off, the Zones grid and check box do not appear.
6. Option sv083 - If on and option sv073 is off, you can put multiple accounts in test at the same time when they have the same Master CID in Data Entry (program #559) on the Basics tab. Option sv083 is on by default. However, if you choose a specific Zone, SBN will only put the selected account in test even when option sv083 is on. In addition, you cannot put multiple accounts in test by Master CID when option sv073 is on. Option sv050 must also be off to use this option.
7. Option tqnse - Defines the maximum time that a Low Level Access Operator can insert an account/zone/group into the test or runaway queue. A Low Level Access Operator does not have action 559/214 enabled in their action profile in program #1502. If a Low Level Access Operator attempts to insert an account/zone/group into the test or runaway queue for a longer period of time than defined by option tqnse, SBN displays the following error message: 'You are not authorized to place in test/runaway for that period.'
8. Option ma030 - the value is the default user ID that SBN uses to insert installations into the Test of Runaway Queue when no user can be identified. When this option contains a value and action 559/214 is on, you can insert installations into the Test or Runaway Queue for longer than the amount of time defined by option tqnse. When this option contains a value and action 559/214 is off, you cannot insert installations in to the Test or Runaway Queue for longer than the amount of time defined by option tqnse. When the value of option ma030 is blank, you cannot insert installations in to the Test or Runaway Queue for longer than the amount of time defined by option tqnse.

The following graphic displays the Insert Zone window.

Field Descriptions - Insert Zone

The following table describes the fields in the Insert Zone window.

Inserting a Zone or Group into Test

Use the following steps to insert a zone or group into test:

1. Choose Insert Record.

w The Insert Zone window opens.

Note: If the selected installation has the No Test check box selected in the Data Entry Basics tab and you do not have action 559/218 enabled in your action profile, the following message appears when you attempt to insert the installation into the test or runaway queue: 'This person is not authorized to insert in test/runaway.'

2. Select either the Insert in Test check box to place the item in test or the Runaway Queue check box to place the item in runaway queue.

Note: The Insert in Test and Runaway Queue check boxes cannot both be cleared at the same time. If you clear one check box, SBN automatically selects the other.

3. Complete the From Date and From Time fields to insert the zone or group into test in the future. If you leave these fields blank, they default to the current date and time.

Note: If you insert a zone or group into Test in the future, Background Job 66 from program #1712 must be active to insert the item into the Test Queue at the designated time.

Note: When action 559/728 is on, you may enter a date and time in the From Date and From Time fields. When action 559/728 is off, these fields are read-only.

4. Select a CID from the drop-down menu. (This field defaults to %.)

5. Complete the remaining fields, as needed.

6. Choose Save New Record.

w SBN asks if you are sure you want to insert into test.

Note: If option sv073 is on and you do not select the All Zones in Test check box or a zone in the Installation Zones Grid, a message appears asking if you want to insert all zones into Test mode. If you insert a monitoring group into Test mode when option sv073 is on, SBN ignores all settings in the Installation Zones Grid and hides the grid and the All Zones in Test check box.

7. Choose Yes to insert in test or No to cancel.

Note: If the Misc38 field in Data Entry Basics tab displays a selection that restricts VRU access, SBN displays a message that the technician may not insert this installation into test. If you enter an invalid codeword or passcard/extension, SBN displays an error message and does not put the zone or group into Test or Runaway mode.

Note: If your action profile includes action 559/211, SBN displays a message: "Technician/Installer has other accounts in test. Insert Anyway?" Choose Yes continue or No to cancel.

Note: If user selects ‘Yes’ SBN calls SetupDeviceInput service provided by DL-Core. The authentication information will be passed in http header. The authentication information is provided by the Options dlc_p and dlc_u.

w If the Installer does not have the correct branch profile, SBN displays an error message and does not put the system into test: "This person is not authorized to insert into test/runaway."

w If the branch profile is correct, SBN acknowledges that the zone or group has been put into test.

8. Choose OK.

w SBN returns you to the Insert Test tab.

or...

w If option sv051 is on, the Service Request Number dialog box opens.

1. From the Service Request Number menu, select the service request associated with the test.
2. Choose Save.

w If option mo222 is on, the Email Send dialog box opens.

1. For each action plan contact email address, select the On Test, Off Test History, Both, or No Email check box. You may enter an additional email address if you wish.
2. Select either Cancel or Send.

w SBN returns you to the Insert Test tab.

Note: If a zone is not specified when inserting an installation into test, the passcard check is run against the base action plan, not against the zone. This will return an "Invalid Codeword/Passcard" error if the Zone field is completed.. Specifying a zone makes the passcard check determine which action plan corresponds to the zone.

The Email Send Dialog Box

When option mo222 is on, an Email Send dialog box opens when you insert a zone or group into Test or Runaway mode. This dialog box displays the email addresses of all contacts on Action Plan 0 of the installation with an email address entered in the Action Plans tab. If a contact has more than one email address entered in the Action Plans tab, SBN lists each email address for the contact on a separate line. You may enter an additional email address (or list of email addresses) at the top of the dialog box if you wish.

For each email address, you may select whether to send notification when the selected zone or group goes into Test or Runaway mode, when the zone or group comes out of Test or Runaway mode, or both. You may also choose not to send notification to a specific email address.

Field Descriptions - Email Send

The following table describes the fields used in the Email Send dialog box.

Inserting Multiple Accounts into Test

You can insert multiple accounts into test if they have the same Master CID. To do so, complete the following steps.

Note: To perform this task, option sv083 must be active, and option sv073 and option sv050 must be inactive.

1. Perform a search for the accounts you want to insert into test by their Master CID.

2. Access the Insert Test tab of Data Entry (program #559).

3. Choose the New button on the Insert Test tab.

w The All Installation W/Master CID check box appears.

4. Select the All Installation W/Master CID check box.

5. Choose Save.

w A confirmation box appears.

6. Choose Yes.

The All Installation W/Master CID dialog box appears with all the accounts selected.

Note: The check boxes indicate that the selected accounts will be placed into test. You can clear an X for an account so that it will not be placed into test.

Note: If a user's CID is already on test for a specified time period, and user tries to insert an additional test on same CID, the following error will appear.

Note: If a user has a future test period set and they try to activate an additional test which runs within the specified time period, they will receive the following error:

7. Choose the Done button.

w SBN places the selected accounts into test and displays the following message:

8. Choose OK.

Removing Multiple Accounts from Test

To take multiple accounts out of test by their Master CID, complete the following steps.

1. Perform a search for the accounts you want to remove from test by their Master CID.

2. Access the Insert Test tab of Data Entry (program #559).

3. Choose the Remove from Test button.

w A confirmation message appears.

4. Choose Yes.

w The All Installation W/Master CID dialog box appears with all the check boxes cleared.

5. Select each account that you want to remove from test by placing an X in the Select column for the corresponding account.

6. Choose the Done button.

w SBN removes the selected accounts from test and displays the following message:

7. Choose OK.

Viewing the Pending Test Window

Use Toggle Active/Inactive to move between the Insert Zone window and the Pending Test window. The Pending Test window shows the zones or test groups for the selected installation that SBN has not inserted into Test mode because they are set to enter Test mode in the future. When you insert a zone or group into Test in the future, Background Job 66 from Background Tasks (program #1712) must be active to insert the item into the Test or Runaway Queue.

When you enter the Pending Test window, only the Insert New, Remove from Test, and Toggle Active/Inactive buttons are available.

Note: If you insert a zone or group into Test or Runaway in the future using a valid Action Plan contact codeword, SBN will insert the zone or group into Test or Runaway at the designated time even if you change the codeword in the Action Plan before the zone or group goes into Test or Runaway mode.

The Pending Test Window

The following graphic displays the Pending Test window with pending zones displayed.

Column Descriptions - Pending Test

The following table describes the columns used in the Pending Test window.

Removing Zones and Groups from Pending Test

Use the following steps to remove an item from the Pending Test window:

1. In the Pending Test window, select the zone or group you want to prevent from entering Test or Runaway mode.

2. Choose Remove from Test.

w SBN removes the item from the Pending Test window.

Moving Between Tests

You can move forward and backward between entries in test in the insert test list by using Previous Record and Next Record. These buttons only work if more than one entry appears in the Insert Test List for the selected customer.

Use the following steps to move forward and backward between tests:

1. In Insert Test, choose Previous Record to move to the preceding entry in test.

w Information for the selected entry appears in the upper pane of the Insert Test tab.

2. Choose Next Record to move forward to the next entry in test.

Toggling the Queue Mode

Use Toggle Queue Mode to toggle between the Test and Runaway queues. Place an incident in test to notify the central station that you are going to test all of the customer or a subset of zones and to ignore all alarms. Place an item in runaway to notify the central station that a device has a problem and you are going to test the device.

Note: When an item is in test mode, the signals show up in the test queue and the Alarm Log. When an item is in runaway mode, the signals do not show up in the alarm queue.

Use the following steps to toggle between queues:

1. In Insert Test, choose Toggle Queue Mode.

w The current queue displays in the Queue Mode field.

2. Choose Toggle Queue Mode again to return to the previous queue.

Changing Monitoring Status

Use Change Monitoring Status to change the current monitoring status of this account. Any change made to the monitoring status appears in the alarm log.

Use the following steps to change the monitoring status:

1. In Insert Test, choose Change Monitoring Status.

w A Change Monitoring Status dialog box appears.

2. Complete the Change Monitoring Status field.

3. Choose Save New Record.

w SBN asks if you are sure.

4. Choose Yes.

Removing Zones and Groups from Test

You can manually remove zones and test groups from testing before the date and time that SBN is scheduled to automatically remove them. Use different procedures for removing zones or groups. The following sections explain each procedure. Once you remove a zone or group from test, the Insert Test list automatically refreshes.

Note: Zones and groups require restores before you can remove them from testing. (For more information on how to restore a zone or group, see Zones.)

Removing a Zone

When you remove a zone or a whole account from test, SBN prompts you to enter a service request number, after which a sublevel window appears. In this window, you add or change a line in the service request.

Field/Column Descriptions - Removing a Zone

The following table describes the fields and columns used on this window.

Before you remove the zone from test, you can add or change a line in the service request. The following procedure explains how to change a line in the service request, add a line to the service request, and remove a zone from test.

Use the following steps to remove a zone or a whole account from test:

1. In Insert Test, select the line for the zone you want to remove from test.

2. Choose Remove from Test.

w SBN asks if you are sure.

3. Choose Yes.

w If option sv005 is on, a Service Request dialog box appears. The first number in the Service Request menu automatically displays in the Service Request Number field.

Note: If SBN finds no open service requests, this dialog box does not appear.

4. If you do not want to make a change to the service request, choose Exit Without Saving.

w SBN removes the zone or account from the test or runaway queue.

5. If you do want to make a change to the service request, select a service request number.

Note: Option sv005 determines if SBN displays a window asking for a Service Request number. When this option is set, SBN prompts you to attach a Service Request number, and then provides a list of all open requests. If SBN finds no open service requests, the window does not appear.

Note: Option sv026 sends you directly to the Service Request Change dialog box after you choose Save. For information on this procedure, see Step 12.

Note: You can create new Service Requests in the Service Log tab, or in program #701.

6. Choose Save Existing Record.

w A sublevel window appears in which you enter a new line or change an existing line on the service request.

7. If you want to change an existing line in the service request, choose Change Record.

8. If you want to add a new line to the service request, choose New Record.

9. If you add or change a line in the service request, choose Save New Record.

w The new or changed line in the service request has been saved.

10. Choose Exit Without Saving.

w SBN asks if you are sure.

11. Choose Yes.

w SBN returns you to the main Insert Test tab and removes the chosen zone or group.

12. If option sv026 is on, the Service Request Change dialog box appears, in which you add information to the service request and outdate the request at the same time.

13. Enter information to service request as required, and choose Save Existing Record.

Failing all Tests

The Fail All function allows you to manually fail all listed incidents at once.

Use the following steps to fail all incidents at once:

1. From the Insert Test Tab, select the desired event.

2. Click Insert.

3. From the CID dropdown, select the appropriate customer ID.

4. Click Incident.

5. Select the desired Zone.

6. Click Remove.

7. From the first Confirm popup, click No.

8. From the second Confirm popup, click No.

9. Click Fail All. The Status column changes all listed incidents from PASS to FAIL.

Removing a Test Group

Remove a group from test for fire tickets only. A sublevel window appears that displays information about the group that was in test. In the sublevel window you can update specific zones within the group before removing the group from test/runaway mode.

Field Descriptions - Removing a Test Group

The following table describes the fields used in this window.

Use the following steps to remove a group from test:

1. In Insert Test, select the line for the group you want to remove from test.

2. Choose Remove from Test.

w A sublevel window appears.

3. Complete the fields, as needed.

4. Choose Continue with Remove.

w SBN checks for restore required only for the zones that are included in the selected test.

w SBN returns you to the main Insert Test tab and removes the chosen zone or group.

Viewing All Events for a Specific Incident

Use All Events for Specific Incident to view test records based on incident number. In this window, the data on zones refers only to those zones included in the specific incident number.

Note: You can choose this view as the default by setting option sv027 to 1.

The following graphic shows the All Events window with information for a specific event displayed.

Field Descriptions - Events for a Specific Incident

The following table describes the fields used in the upper pane of this window.

Column Descriptions - Events for a Specific Incident

The following table describes the columns used in the lower pane of this window.

Test Results

SBN displays test results with blocks of color that identify the status of the test. To view the test results, you must first create Test Templates for the selected CID in Zones. Then, after you insert a CID in test, you may view the test results by choosing one of the following from the main Insert Test window:

1. Test Results [SHIFT+F11] - displays a compressed view of test signals of all CIDs for the selected installation

or...

1. Test Results [SHIFT+F12] - displays test signals for all zones, by each CID, for the selected installation

Note: Action 559/215 controls access to the Test Results button and functionality. Action 559/216 controls access to the Test Results button and functionality.

Note: Choose the button again to toggle the view back to the main window of Insert Test.

You may apply test templates from one installation to another by entering the installation number with the test template masks you want to use as the value of option sdi017 and the dealer ID for the installation as the value of option sdi023. Select the Signal Test check box in Panel Types (program #1742) for any panel types associated with installations to which you want to apply the test template. Finally, for specific zones to which you want to apply test template masks, enter the same item code associated with the zone from which you are copying the test template. SBN does not display the masks in the Test Template Zones window of the installation you copied to, but after alarm tests, it displays the test results in the Insert Test tab according to the masks you applied to the zone.

Test Results Windows

The following graphics show the Test Results window that SBN displays when you choose Test Results.

or...

Test Results [SHIFT+F12].

Field Descriptions - Test Results

The following table describes the fields used in the upper pane of this window.

Column Descriptions - Test Results Window 1

The following table describes the columns used in the lower pane of this window.

Test Results Colors

SBN uses colors blocks to indicate the status of the test results.

1. Green - Passes test
2. Red - Fails test
3. White (or background color) - Not defined
4. Yellow - Possible error in testing mask in Zones (for example, you did not define the mask for the signal as allowed, but SBN received the signal)
5. Blue - Error in testing mask in Zones (for example, you defined the masks for the signal as both allowed and disallowed)

Color Logic

The following table describes the logic that SBN uses to display the test results in color blocks. SBN examines

1. The three masks for the selected zone for each of the eight signal types

q Allow

q Disallow

q Required

1. Whether the signal was received

These four checks, illustrated with 0s and 1s in the following table, determine the color bar that SBN displays.

1. 0 = the position in the mask contains a .
2. 1 = the position in the mask contains an X

Button Functions

The following table displays the buttons, describes the shortcut keys, actions, and functionality.

Modifications and Updates to Insert Test

The following table lists modifications and updates to the Insert Test document.