Options S

On/Off or Value

Option

Default

Description

Dynamic

c

sal01

When this option is on, it uses Windows Sales Service.

v

sal02

30

This option lists the number of days before purging the Sales Service Queue.

+

v

sal03

1

This option sets the default work order cycle frequency.

+

v

sal04

1

This option sets the default work order cycle day.

+

v

sal05

SALE

This option sets the default work order price list group.

+

v

sal06

NEW

This option sets the default work order description.

+

v

sal07

https://cs9.salesforce.com/ services/apexrest/Inquiry

This option sets the Web address to send scheduling data.

+

v

sal08

This option sets the consumer key.

+

v

sal09

This option sets the consumer secret.

+

v

sal10

sbntest@alarmforce.com.dev

This option sets the Sales username.

+

v

sal11

testbn1234

This option sets the Sales password.

+

v

sbncolor

SkyBlue

Use this option to change the background color of the main SBN window, the Data Entry Master main window (program #559), and the Contract Master main window (program #548), and the Marketing and Marketing Basics main window (program #562). The default color is clgray.

The other available color options include:

• None - White on Windows 9x, Black on NT

• Aqua - Aqua

• Black - Black

• Blue - Blue

• Cream - Cream

• DkGray - Dark Gray

• Fuschia - Fuschia

• Gray - Gray

• Green - Green

• Lime - Lime Green

• LtGray - Light Gray

• Maroon - Maroon

• MedGray - Medium Gray

• MoneyGreen - Mint Green

• Navy - Navy Blue

• Olive - Olive Green

• Purple - Purple

• Red - Red

• Silver - Silver

• SkyBlue - Sky Blue

• Teal - Teal

• White - White

• Yellow - Yellow

+

c

sbnscrol

When on, this option controls the scrolling caption in the main SBN window. This option allows a scroll bar to display in the Main Menu and the Custom Menu to scroll up and down in the menus.

+

v

sbntitle

SBN

Use this option to change the application title displayed in the title bar of the main SBN window. The default title is "SBN."

+

c

schpayag

Off

When this option is on, SBN ages late schedule payments with Update Contract/Account Aging (program #576). Then SBN includes the late schedule payments in:

• On-screen aging

• Collection database

• Aging reports

v

screta

20

Use this option to define the number of days of schedule history to retain.

v

scsize

30

Use this option to define:

• The number of minutes in each time slot in the Schedule Grid in the Detail tab of Scheduling (program #563)

• The Default unit in Work Types (program #1526)

v

scstar

420

Use this option to define the beginning time offset, in minutes, for the schedule detail window.

v

sctrcnt

5000

Number of records to process at a time in sct upgrade scripts. All sct scripts that involve large tables should use this option.

v

sdedaiqn

SD Dashboard Alarm Incident Queue Numbers

v

sdedarow

SD Dashboard Alarm Log Rows

v

sdedbids

SD Dashboard Bids Folder

v

sdedbigc

SD Dashboard Big Account Criteria

v

sdedck1i

SD Dashboard Commlog Key 1 include

v

sdedcomn

SD Dashboard Comun Folder

v

sdedcper

SD Dashboard Commlog Period

v

sdedcpky

SD Dashboard Complaint Key 1 Value

v

sdedcplb

SD Dashboard Complaint Lookback Period

v

sdedcrgs

SD Dashboard Cancellation Request Generating Source

v

sdedcrky

SD Dashboard Cancellation Request Key 1

v

sdedcrlb

SD Dashboard Cancellation Request Lookback Period

v

sdedcrow

SD Dashboard Commlog Rows

v

sdeddurl

SD Dashboard Embedded Browser Default URL

v

sdedenvd

SD Dashboard Envio Docs Folder

v

sdedercs

SD Dashboard ER Emergency Cancellation Subtypes

v

sdederct

SD Dashboard ER Emergency Cancellation Types

v

sdederlb

SD Dashboard ER Emergency Message Lookback Period in Hours

v

sdedipzt

SD Dashboard Immediate Power Cut Zone Type

v

sdedmims

SD Dashboard Multi Installation Monitoring Statuses

v

sdedogmc

SD Dashboard Open GPD Maintenance Call Type

v

sdedogms

SD Dashboard Open GPD Maintenance Status

v

sdedopms

SD Dashboard Open Maintenance Status

v

sdedprzt

SD Dashboard Perimeter Zone Type

v

sdedrbce

SD Dashboard Robbed Cancellation Event

v

sdedrefr

SD Dashboard Refresh Rate in Seconds

c

sdedremb

On

SD Dashboard Load Directorio in Embedded Browser

-

v

sdedrmlb

SD Dashboard Robbed Messsage Lookback Period in Hours

v

sdedrslb

SD Dashboard Robbed Status Lookback Period in Days

v

sdedrurl

SD Dashboard Directorio URL

v

sdedsmrt

SD Dashboard Smart Guide Path

v

sdedsrow

SD Dashboard Service Request Rows

v

sdedtiqn

SD Dashboard Technical Incident Queue Numbers

v

sdedtzep

SD Dashboard Two Zones Excluded Panel Types

v

sdedtzzt

SD Dashboard Two Zones Zone Type

v

sdedurcn

SD Dashboard Unreachable Customer Class Number

v

sdedurcv

SD Dashboard Unreachable Customer Class Value

v

sdedvdzt

SD Dashboard Video Zone Type

c

sdedzinh

On

SD Dashboard zone inc hidded

-

v

sdedzper

SD Dashboard Zone Lookback Period

c

sdeiaemb

On

SD Dashboard Load Intra ATC in Embedded Browser

-

v

sdeiaurl

SD Dashboard Intra ATC URL

c

sdeipemb

On

SD Dashboard Load Info Point in Embedded Browser

-

v

sdeipurl

SD Dashboard Info Point URL

c

sdeqpemb

On

SD Dashboard Load QP in Emmbedded Browser

-

v

sdeqpurl

SD Dashboard QP Url

c

sdervemb

On

SD Dashboard Load Review in Embedded Browser

-

v

sdervurl

SD Dashboard Review URL

c

sdi000

Off

This option is company-specific for SDI.

When off, SBN performs generic SDI functionality, often using an external database.

c

sdi001

Off

This option is company-specific for SDI.

When on, SBN allows option ba340 to coexist with option ba334.

c

sdi002

Off

This option is company-specific for SDI.

When on, users have access to actions 559/670 - 559/675 that control the Notify Account tab in Data Entry Master (program #559).

Note: If this option is off when IBS compiles actions, then the actions are not available in Action Profiles (program #1502).

c

sdi003

Off

This option is company-specific for SDI.

When on, the Contper Installation relation is active.

c

sdi004

Off

This option is company-specific for SDI.

When on, the Service Application Change Log is active.

c

sdi005

Off

This option is company-specific for SDI.

When on, Boolware is active.

v

sdi006

blank

This option is company-specific for SDI.

Use this option to define the number of seconds that SMS validation code is valid.

+

c

sdi007

Off

This option is company-specific for SDI.

When on, SBN includes notification in monitoring CT.

c

sdi008

Off

This option is company-specific for SDI.

When on, SBN uses emails from action plans in Contper.

When off, SBN uses addresses from action plans in Contper.

c

sdi009

Off

This option is company-specific for SDI.

When on, SBN populates the installations queue.

c

sdi010

Off

This option is company-specific for SDI.

When on, SBN only populates the Dealer ID field when creating a new billing account in Contract Master (program #548).

c

sdi011

Off

This option is company-specific for SDI.

When on, if a contact is linked to action plans on several installations in the Action Plans tab of Data Entry (program #559), the Passcard column in the Action Plan Details window and the Passcard field in the Contact Details window for the contact are highlighted green. Passcard contacts that are only on one installation are not highlighted.

When off, no passcards are highlighted.

c

sdi012

Off

This option is company-specific for SDI.

When on, SDI special index hints on dealer ID indexes are active.

c

sdi013

Off

This option is company-specific for SDI.

When on, SBN overrides branch restrictions in Data Entry (program #559) for Installation Branch and Service Branch.

+

c

sdi014

Off

This option is company-specific for SDI.

When on, set oc_toclog.comm_name = contper.name in ma_alarmqueuegen_oc.

v

sdi015

This option is company-specific for SDI.

The values for this dealer-based option determine which credit reasons are excluded from Export 11.

+

v

sdi017

This option is company-specific for SDI.

Identify an additional installation template that SBN uses to find test masks for device model, device type, or zone area.

+

v

sdi018

This option is company-specific for SDI.

Use this option to define the subtype restriction for patrol dispatch. This is dependent on option fe017.

+

c

sdi020

Off

This option is company-specific for SDI.

When on, SDI special index i3 is active on payment batches.

v

sdi021

This option is company-specific for SDI.

Use this option to define the value of Mypage URL.

+

c

sdi022

Off

This option is company-specific for SDI.

When on, SBN closes online payment invoice batches and adjusts fiscal account totals.

v

sdi023

This option is company-specific for SDI.

Identify the dealer ID of an installation template that SBN uses to find test masks for device model, device type, or zone area. Use this option with sdi017 to identify a specific installation with a specific dealer to use its test template.

+

c

sdi024

Off

This option is company-specific for SDI.

When on, SDI special index i2 is active on cycle fees.

c

sdi025

Off

This option is company-specific for SDI.

When on, SBN applies referential integrity in the SDI Sales Concepts feature.

v

sdi026

This option is company-specific for SDI.

Use this option to define the number of seconds for verification email time-out.

+

c

sdi027

Off

This option is company-specific for SDI.

When on, SBN replaces the Restore Trouble event #123 with Trouble event #1 when testing an installation.

c

sdi028

Off

This option is company-specific for SDI.

When on, the SDI copytask trigger control is active.

v

sdi029

This option is company-specific for SDI.

Use this option to define the Gateway ALAID to be copied.

+

c

sdi030

Off

This option is company-specific for SDI.

When on, SBN implements the assignment concept in the Marketing module.

c

sdi033

Off

This option is company-specific for SDI.

When on, SBN implements Operator SMS.

v

sdi037

This option is company-specific for SDI.

Use this option to define the Dealer Operations email addresses that SBN uses for FYI emails (e.g. automatic job failed emails).

+

v

secdt0

-946684800

Use this option to define 'Blank' dates and times.

c

secpaswd

On

When this option is on, Password rules are in effect.

v

sepaumr

Blank

Use this option to define a mask that SBN uses to validate entries in the SEPA UMR field of the SEPA tab in program #548.

+

v

siblwotp

Use this option to define the work order type SBN uses for program #602.

+

v

siblwotx

Work order text for prg 602

v

sibwotx

Use this option to define the work order text SBN uses for program #602.

+

v

sl001

10

This option defines the number of days to look back for various processes.

v

specmax

Specialization max level

v

specmin

Specialization min level

v

sqlrep

15

Used for SQL for IBS.

c

stangrd1

On

Turn on Stanley Guard

-

v

stangrd2

Stanley Guard CID prefix

c

statbar

Off

When on, the SBN Status Bar does not display the number of alarms in the Alarm Queue.

+

v

strlen

len

For easier Sybase/MSSQL compliance ceated option to store the correct string length function name. This is driven by the client based on their system being Sybase or MSSQL

v

strrepl

str_replace

Sybase/MSSQL string replace function driven by the client based on their system being Sybase or MSSQL

v

sur1_day

1

Use this option to define the number of days after a scheduled sales visit to send a sales survey email.

+

v

sur1_eml

blank

Use this option to define the email address to which SBN sends sales survey emails.

+

v

sur1_sub

Sales Survey

Use this option to define the text that SBN uses for the subject line of sales survey emails.

+

v

sur2_day

0

Use this option to define the number of days after a work order is closed to send a work order survey email.

+

v

sur2_eml

blank

Use this option to define the email address to which SBN sends work order survey emails.

+

v

sur2_op1

blank

Use this option to define a comma separated list of work order types for which SBN sends work order surveys.

+

v

sur2_sub

Work Order Survey

Use this option to define the text that SBN uses for the subject line of work order survey emails.

+

v

sur3_day

0

Use this option to define the number of days after a maintenance visit to send a maintenance survey email.

+

v

sur3_eml

blank

Use this option to define the email address to which SBN sends maintenance survey emails.

+

v

sur3_sub

Maintenance Survey

Use this option to define the text that SBN uses for the subject line of maintenance survey emails.

+

v

sur3_val

blank

Use this option to define a list of service request statuses for which SBN adds maintenance surveys to the survey queue when a service request is outdated. (Separate statuses with a comma and no spaces.)

+

v

sur4_day

0

Use this option to define the number of days after an inspection visit to send an inspection survey email.

+

v

sur4_eml

blank

Use this option to define the email address to which SBN sends inspection survey emails.

+

v

sur4_sub

Inspection Survey

Use this option to define the text that SBN uses for the subject line of inspection survey emails.

+

v

sur4_val

blank

Use this option to define a list of service request statuses for which SBN adds inspection surveys to the survey queue when a service request is outdated. (Separate statuses with a comma and no spaces.)

+

v

sur5_day

blank

Use this option to days before sending a Communication Log Survey

+

v

sur5_eml

blank

Use this option to define the Communication Log Survey email destination

+

v

sur5_sub

blank

Use this option to define Communication Log survey email subject

+

c

survey1

Off

When on, SBN adds a sales survey to the survey queue when a sales visit is scheduled in program #563 for a sales resource.

+

c

survey2

Off

When on, SBN adds a work order survey to the survey queue when a work order of a type defined by option sur2_op1 is closed.

+

c

survey3

Off

When on, SBN adds a maintenance survey to the survey queue when a service request with a status defined by option sur3_val is outdated.

+

c

survey4

Off

When on, SBN adds an inspection survey to the survey queue when a service request with a status defined by option sur4_val is outdated.

+

c

survey5

Off

When on, SBN adds an communication log survey to the survey queue when a communication log with the defined communication code from Report Messages (#1766) is used.

+

c

sv001

Off

When this option is on, the technician on service requests does not default to the installer ID.

c

sv002

Off

When this option is on, SBN sorts the Service Request Log by time.

When this option is on, option sv014 must also be on.

When this option is off, SBN sorts the log by service request number.

If you are running a single machine, you should turn this option off.

c

sv003

On

When this option is on, the Schedule Date fields interact with the Schedule Board.

c

sv004

On

When on, clears queue mode parameters upon exiting the program.

c

sv005

On

When this option is on, SBN displays a prompt for the service request number when removing from test.

If there are no open service requests, this window does not appear.

c

sv006

Off

When on, does not suppress the request number and schedule date from displaying on each line of the service request log.

When off, the request number and schedule date display only on the first line for the request.

c

sv007

Off

When this option is on, users cannot reopen outdated service requests. Activates the Reopen button in the Service Log.

c

sv008

Off

When this option is on, users must attach resolution codes to all line items in a service request before they close service requests.

c

sv009

Off

When this option is on, the Schedule Date defaults to today’s date in the following windows:

• New Service Request

• Monitoring

c

sv010

On

When this option is on, the Service Queue displays the service technician.

When this option is off, the Service Queue displays the installer.

v

sv011

0

Use this option to define the default log display for the Alarm Log:

Number/ Display

0 -  Standard

1 -  Shared

2 -  Compressed

3 -  Zone

4 -  Composite Log

When option sv068 is on, you can use option sv011 to set Scroll mode in the Alarm Log after every installation lookup in program #559.

v

sv012

0

Use this option to define the defaults displayed for:

• Schedule Date (0)

• OutDate (1)

• User ID (2)

on the Data Entry/Service Log window.

v

sv013

QUES

Use this option to define the default Service Request Status for requests created from Data Entry/Basics (program #559).

For more information see Data Entry Master and Basics.

c

sv014

Off

When this option is on, SBN sorts the Service Log by creation time.

When this option is off, SBN sorts the Service Log by outdate time.

When this option is on, option sv002 must also be on.

c

sv015

Off

When this option is on, users can change only the Text field of an outdated service request. When off, users cannot change any fields of an outdated service request.

c

sv016

On

When this option is off and a user picks a contact name on a service request, the contact phone number does not automatically fill.

c

sv017

Off

When this option is on, SBN displays a warning when a user saves a new service request for a customer with an overdue balance.

+

c

sv018

Off

When this option is on, SBN displays a warning message when a user attempts to create a new service request in which the installation branch is not flagged as a service branch.

c

sv019

Off

When this option is on, users cannot select a date/time in a service request that occurred before the current date/time.

c

sv020

Off

When this option is on, a user may open only one service request at a time.

+

c

sv021

Off

When this option is on, SBN retains the technician ID when the offsite function is used.

c

sv022

Off

When this option is on, SBN retains scheduling information in the Schedule Board (program #563) after a user closes a service ticket. Also when on, SBN does not allow users to schedule service requests associated with closed work orders.

c

sv023

On

When this option is off, SBN does not check the service request inserted from the Test Queue against the schedule capacity in the Schedule Board.

v

sv024

90

Use this option to define the number of days to look back for the last closed service request.

Use this option with option sv025.

c

sv025

Off

When this option is on, SBN displays the following information about the last closed service request on the current account:

• Date

• Time

• Number of days since

c

sv026

Off

When this option is on and a user selects a Service Request number when removing a zone (account) from test, SBN jumps to the Change mode of the service request in the Service Log tab. This enables users to change and outdate the request when removing from test.

When this option is on, option sv005 must also be on.

v

sv027

0

Use this option to define the default display of the Insert Test tab:

• 0 — The original view

• 1 — The new incident view

c

sv028

Off

When this option is on, Maintenance Ticket Generation (program #701) produces Honeywell-style inspection tickets.

c

sv029

Off

When this option is on, SBN allows service for installations with a monitoring status of type L

(Log Only).

v

sv030

Use this option to define the default directory for storing image files for the panel; used in Panel Types (program #1742).

+

v

sv031

Use this option to define the default Request Status for maintenance tickets run in Maintenance Ticket Generation (program #701).

+

v

sv032

Use this option to define the default Request Status for fire inspection tickets run in Maintenance Ticket Generation (program #701).

+

v

sv033

Use this option to define the default Call Type for maintenance tickets run in Maintenance Ticket Generation (program #701).

+

v

sv034

Use this option to define the default Problem Code for maintenance tickets run in Maintenance Ticket Generation (program #701).

+

v

sv035

Use this option to define the default Work Type for maintenance tickets run in Maintenance Ticket Generation (program #701).

+

v

sv036

Use this option to define the default Work Type for inspection tickets run in Maintenance Ticket Generation (program #701).

+

v

sv037

When this option is defined with a Work Order type, SBN updates the Last Maintenance Date (in Data Entry Basics) when a user closes a service ticket with that Work Order type.

Note: If sv099 and sv037 are both On, sv037 will use the outdate for the service ticket and a user will not be able to change the outdate manually.

+

v

sv038

Use this option to define the change to the status of service tickets; used in Background Tasks (program #1712).

If this value is blank, no functionality in SBN.

+

v

sv039

Use this option to define the status of service tickets being outdated; used in Background Tasks (program #1712).

If this value blank, no functionality in SBN.

This option supports dealer-based settings.

+

c

sv040

Off

This option works with options sv041 and sv042.

When this option is on and a user manually creates a service ticket, SBN auto-generates the Schedule Request window in Service Log.

+

v

sv041

S

This option works with options sv040 and sv043.

Use this option to define the default for the Work Type field.

+

v

sv042

Tech

This option works with options sv040 and sv041.

Use this option to define the default for the Resource Type field.

+

c

sv043

Off

When this option is on, users may select multiple service tickets in Service Queue to assign to a technician.

+

c

sv044

Off

When this option is on, the Priority of service requests defaults to the highest priority problem code in the service request.

+

v

sv045

ABCD

Use this option to define the default status of a service request that SBN automatically generates when a user saves a new account.

To disable this feature, you may save this option with a blank value.

+

c

sv046

Off

When this option is on, and a technician or installer inserts an installation in test, SBN will update all open service tickets for the customer with that technician or installer ID.

This option is not compatible with schedule board functionality.

+

c

sv047

Off

When this option is on and a user chooses Paging from the Service Log tab, installer information defaults into the Paging window.

+

c

sv048

On

When this option is on and a user chooses New in the Service Log, a pop-up window containing the service instructions (entered in the Basics tab of Data Entry, program #559) appears. The pop-up only appears when the Service Instructions field in the Data Entry Basics tab contains text.

• This option is dealer-based.

• When on, invalid passcard or codeword entered in Dispatch displays in Alarm Log. When off, no comment logged.

+

c

sv049

Off

When this option is on and:

• a technician is associated with a selected service request

• a user chooses Outdate/Close Request [F4] in the Service Log for that service request

SBN will display a message if On Site or Off Site data is missing from that service request.

+

c

sv050

Off

When this option is on and a user chooses Insert Record [F6] in the Insert Test tab, SBN checks for open service requests for the installation. If no open service request exists, SBN opens the Service Log and prompts the user to create a service request.

After the user creates the service request, the user must return to the Insert Test tab to continue the test.

+

c

sv051

Off

When this option is on and a user chooses Insert Record [F6] in the Insert Test tab, if the installation has open service requests SBN opens a dialog box for selecting the open service request associated with the test.

+

c

sv052

Off

Will create one ticket for multiple CIDs sharing the same group. Created for HSM style inspection, which is active when option sv028 is on.

+

c

sv053

On

When this option is on, controls work order item creation from SV Request.

+

c

sv054

Off

When on, all pending service items are appended to the next new service request. When off, the pending service items are added to a separate service ticket at the time of the new ticket creation.

+

c

sv055

Off

When on, the personnel phone number of the resource performing the insert test is logged in the alarm log with the Insert Test event.

+

c

sv056

Off

When option sv056 is on, after the Service Instructions from option sv048 appear, SBN displays a warning when a user saves a new service request for a customer with an overdue balance.

(Option sv017 must be turned off when this option is on. This option differs from option sv017 because the warning message appears after the Service Instructions.)

+

v

sv057

When on, all new service requests default to 'blank' status, and it will override the default settings for the Sv Request status within program #1843.

+

c

sv058

Off

When on, SBN stores the Panel Type description in the Translation table.

+

c

sv059

Off

When on, if a user assigns a bulletin (with group type: Service) to an installation or customer ID in Bulletins (program #1720), the bulletin text window automatically displays when a user accesses the installation in Data Entry Master and Basics (program #559).

+

c

sv060

Off

If this option is on, the Out-Date can precede the In-Date on a service ticket. When you are saving a service ticket, SBN bypasses the date validation.

If this option is off, SBN uses the current date validation and the In-Date must precede the Out-Date for all service tickets.

+

c

sv061

Off

When on, SBN creates a work order when a user creates a service request. A work order must exist for SBN to store all Cognito data.

c

sv062

Off

When on, SBN displays the Classes scroll box in Data Entry Master (program #559). When off, the Classes scroll box does not display.

c

sv063

Off

When on, you must define the Problem Code column in the Detail window of the Service Log tab in Data Entry Master (program #559) in New or Change mode.

When off, the Problem Code column is not required.

+

c

sv064

Off

When on, if a user attempts to schedule the same service request twice in the Detail View tab of Scheduling (program #563), SBN displays an error message and prevents the user from allocating more than one resource to the service request. When you create a schedule request in the Service Log tab for a service request that has already been scheduled, it does not appear in the Service Request List of Scheduling again.

When off, a user may allocate more than one resource to a service request. If you create a schedule request in the Service Log tab for a service request that has already been scheduled, it appears in the Service Request List of Scheduling.

+

c

sv065

Off

When on, the Tech ID, Schedule Date, Schedule Time, Work Type, and Schedule Slot fields of the Service Log may be protected in Required Fields (program #1843). Option sv009 must be off to use this option.

+

c

sv066

Off

When on, a maroon indicator showing the number of timed out alarm incidents in the Alarm Queue for the operator's terminal ID appears in the SBN status bar.

+

c

sv067

Off

When on, the Telco and Location data on Inspection Tickets (report #2089) comes from the Location, Phone, and Phone 2 data in the CID grid of program #559.

When off, the Telco and Location data on report #2089 comes from the installation.

c

sv068

Off

When on, you can use option sv011 to set scroll mode in the Alarm Log after every installation lookup in program #559.

+

c

sv069

Off

When on, the Has Events check box appears in the Service Request Details window of the Service Log tab. The check box is selected when a test alarm event signal of type 0, 1, 2, 4, 5, or 6 is generated for the ticket number of the service request.

When off, the Has Events check box is hidden.

c

sv070

Off

When on, the service request status priority is checked on new service requests.

+

c

sv071

Off

When on, SBN does not outdate Fire Inspection Ticket service requests when an installation is removed from Test mode in the Insert Test tab of Data Entry (program #559).

When off, SBN automatically outdates Fire Inspection Ticket service requests when an installation is removed from Test.

+

v

sv072

blank

This option defines the Resolution Code that SBN uses for Fire Inspection Ticket service requests when SBN removes installations from Test mode that have been scheduled to come out of Test mode at a specific time.

+

c

sv073

Off

When on, a grid displaying all zones for the selected installation appears in the Insert Zone window of the Insert Test tab in Data Entry (program #559) along with an All Zones in Test check box. You may select individual zones from the grid to put into the Test or Runaway queue, or select the All Zones in Test check box and insert all zones.

If option sv073 is on and you do not select the All Zones in Test check box or a zone in the Installation Zones Grid, a message appears asking if you want to insert all zones into Test mode. If you insert a monitoring group into Test mode when option sv073 is on, SBN ignores all settings in the Installation Zones Grid and hides the grid and the All Zones in Test check box.

When off, the Zones grid and All Zones in Test check box do not appear.

+

c

sv074

Off

When this option is on and a user chooses Change in the Service Log tab of Data Entry (program #559), a pop-up window containing the service instructions (entered in the Data Entry Basics tab) appears. The pop-up only appears when the Service Instructions field in the Data Entry Basics tab contains text.

This option is dealer-based.

+

c

sv075

Off

When on, SBN does not return internal contract and account numbers when a user performs a search in the Service Queue (program #547).

When off, SBN returns all data when a user performs a search in the Service Queue.

c

sv076

Off

When this option is on and a user chooses the On Site button in the Service Log tab of Data Entry (program #559) or in the Service Queue (program #547), the Alarm Log tab records that the resource is on site.

When this option is off and a user chooses the On Site button in the Service Log tab or in the Service Queue, the Alarm Log tab records that the resource has been dispatched.

+

c

sv077

Off

When on, SBN compiles index schedule_ccap_slots.i6.

c

sv078

Off

When on, SBN does not allow changes to the Inspections tab of program #559 while a service request associated with an inspection device is open.

+

c

sv079

Off

When on, SBN includes the email address(es) from the Email 1 field of Data Entry (program #559) in new service requests for the selected installation.

+

c

sv080

Off

This option is client-specific for Company 108.

When on, SBN stores service requests for the Technician ID defined by option sv081 in the tbl_sv_requests_ techid table. Stored procedure sdfr_sol30_get pulls these service requests from the table.

v

sv081

blank

This option is client-specific for Company 108.

Use this option to define the Technician ID for which SBN stores service requests in the tbl_sv_requests_ techid table.

c

sv082

Off

When on, SBN automatically closes the work order associated with a service request if the work order contains no items when the service request is changed to a status with a plus sign (+) in the Out Date field of program #1525.

Note: The work order associated with the service request must be linked to a contract for SBN to close the work order.

+

c

sv083

On

If option sv083 is on and option sv073 is off, you can put multiple accounts in test at the same time when they have the same Master CID in Data Entry (program #559) on the Basics tab. However, if you choose a specific Zone, SBN will only put the selected account in test even when option sv083 is on. In addition, you cannot put multiple accounts in test by Master ID when option sv073 is on. Option sv050 must also be off to use option sv083.

+

c

sv084

Off

When on, this option sets the date/time to "Now" for auto-created service requests, and blanks it out.

+

v

sv085

mystat|something else|more|here

Click status values driving Service Ticket fields.

+

v

sv086

here|neithe here nor there/scheduled

Click status values that drives the Web browser call.

+

v

sv087

http://www.google.com/ ?service_number=@s#svrq@

Workforce URL

+

v

sv088

Click status values driving the external assembly call (dll).

+

c

sv089

Off

This option ensures that the service request Schedule Date is the default WO Transaction Date when selecting Zoom WO in the Service Log tab.

+

v

sv090

http://www.yahoo.com/ ?service_number=@s#svrq@

This option determines the Workforce URL to which a Service Ticket is saved.

+

c

sv091

Off

Validate Service Request status grid (Call Type and blanks)

+

c

sv092

Off

On => Generated Services Tickets from 701 or BG Jobs also generates SLA times

-

c

sv093

Off

sv_request_pdf_add updates miscflg position 5

-

c

sv094

Off

-

c

sv095

Off

Tech ID used to build new table of specific service requests

+

c

sv096

Off

Scheduled Service Email Template

+

c

sv097

Off

Status for Scheduled Service Email

+

c

sv098

Off

When on, if the user attempts to make a service request that contains an “I” in Work Order Types (#1796) then the user will receive message “There is already an open work order for this installation, continue with service?”

+

c

sv099

Off

When on, users must manually input the close date for a service request. Users can only enter past dates.

-

c

sv100

On

Special service close process

-

v

svcerr

ZSVCERROR

SBN Services Error Account. The error account associated with this option must have the zone "EMAL" added to it. This zone is associated with the service "Email Reports."

-

v

svlistpr

20

This option defines the Proc List refresh rate.

+

v

svlistrf

30

This option defines the Server List refresh rate.

+

v

svlistrq

2

This option defines the Server List refresh rate during unknown.

+

v

svqenr

red

This option defines the color that service tickets in 'En Route' status appear in the Service Queue (program #547).

+

v

svqoff

green

This option defines the color that service tickets in 'Off Site' status appear in the Service Queue (program #547).

+

v

svqon

blue

This option defines the color that service tickets in 'On Site' status appear in the Service Queue (program #547).

+

v

svqtimer

white

This option defines the color that appears in the Status column of the Service Queue (program #547) when a service ticket has an expired timer.

+

v

svqunkn

black

This option defines the color that service tickets in 'Unknown' status appear in the Service Queue (program #547).

+

v

svtmzn

60

Use this option to define the time zone offset from GMT, in minutes, for the server location.

v

svtmzone

CST

Use this option to define the abbreviation of the time zone of the SQL server. This enables SBN to take daylight savings into account for account aging.

When defined and a user saves an installation in Data Entry, SBN retains the default time zone.

c

svtrpt

2008

Option value determines the service ticket report to use when printing from the Service Log tab in program #559. Prior to this option this report was defined by company.

Note: Other valid service request report numbers include: 2163, 1161, 2146, and 2152.

+

c

syb11

Off

When this option is on, SBN supports coding changes needed to run Sybase version 11.

c

syb12

Off

When this option is on, SBN supports coding changes needed to run Sybase version 12.

v

syb15

Off

When on, turns on sybase v15 servers.

v

sybbug

Off

Provides support for SYBASE 12 NT bug.

v

synthvid

On

When on, the system supports Synthesis video.

+

c

sys001

On

Use this option to define the edition of SBN your company uses:

• On = Full Edition

• Off = Select Edition

c

sys002

On

When this option is on, SBN activates Accounts Payable.

c

sys003

On

When this option is on, SBN activates Accounts Receivable.

c

sys004

On

When this option is on, SBN activates Scheduling.

Not compatible with sv007.

When this option is off, users have access to scheduling fields on the Service Request window to enter information for scheduling done outside of SBN.

c

sys005

On

When this option is on, SBN activates Commission Calculation.

c

sys006

On

When this option is on, SBN activates Branch Inventory (program #1757).

c

sys007

On

When this option is on, SBN activates Marketing (program #562).

c

sys008

On

When this option is on, SBN activates Purchasing (program #571).

c

sys009

On

When this option is on, SBN activates Data Entry (program #559).

c

sys010

On

When this option is on, SBN activates the Paging interface.

c

sys011

On

When this option is on, SBN activates the Chart of Accounts.

c

sys012

On

When this option is on, SBN activates Work In Process.

c

sys013

On

When this option is on, SBN activates Monitoring.

c

sys014

Off

When this option is on, SBN activates counters for the internet-access module.

c

sys015

Off

When this option is on, SBN activates Satellite Inventory.