Account Management

Section Overview

Use the programs in Account Management to maintain customer accounts and monitor alarms. Account Management programs allow you to permit or restrict SBN resources to users, manage installation account details including passcards, floor plans, alarm zones, and contact information, create action plans, dispatch patrol agencies, and integrate security video surveillance.

Topic List

This section includes the following topics:

Access Control

Action Plans

Alarm Log

Alarm Queue

Branch Call List

Call Out Log

Cameras

Certificates

Change Log

Communication Log Queue

CS Basics

Data Entry Master and Basics

Dispatch

Event Descriptions and Abbreviations

Floor Plans

Insert Test

Inspections

Installed Components

Integrated Video Viewers

Interactive Voice Response (IVR)

Internet Log

Maintenance Ticket Generation

Notify Account

Open Close Log

Open Close Schedule

Open Close Status

Operational Imports

Passcard Search

Pending Service

Phasing

QAS Pro Address Validation

Service Aging

Service Log

Service Queue

SIM Phone

Test Queue

Texts

Zones