Technicians
Technicians
Technicians
Module: System Administration
Overview
If you have administrative authority, you can use Technicians (program #1864) to view or change a technician’s contact information. However, you must first add the technician to the database in Personnel (program #1811).
Navigating to Technicians
Use the following steps to navigate to Technicians:
1. From the main SBN toolbar, select Menu.
2. From the drop-down menu, select Go To [ALT+F1].
3. In the Go To Program dialog box, type in "1864."
w The Technicians program opens.
The Technicians Window
The following graphic shows Technicians after a search has been performed.
Field/Column Description
The following table describes the fields and columns used in Technicians.
|
Field/Column |
Description |
|
Tech Br |
The branch with which the technician is associated. |
|
Tech ID |
The technician’s ID. |
|
Technician ID |
The technician’s ID. |
|
Name |
The technician’s name. |
|
City |
The technician’s city. |
|
Phone |
The technician’s phone number. |
|
InstCmpy |
ID of the installation company. |
|
Active |
If this field displays a -, the technician is inactive. |
|
Cmpy |
ID of the installation company. |
|
Tech Br |
The branch with which the technician is associated. |
|
Name |
Technician’s first name. |
|
Middle Initial (No label) |
Technician’s middle initial, if available. |
|
Last Name (No label) |
Technician’s last name. |
|
Street (Number) |
Street number (part of the technician’s address). |
|
Street Name (No label) |
Street name (part of the technician’s address). |
|
Apartment Number (No label) |
Apartment number, if applicable (part of the technician’s address). |
|
Additional Address Info (No label) |
Additional address information, if applicable. |
|
Zip |
Zip code of the technician's location. |
|
State |
State where the technician is located. (This field holds a maximum of 60 characters.) |
|
Country |
Select the country in which the technician is located from the drop-down menu. |
|
City |
City in which the technician is located. |
|
Phone |
Technician’s phone number. |
|
Fax |
Technician’s fax number. |
|
Contact |
Name of a contact for the technician. |
|
Phone |
Primary phone number for the contact. |
|
Phone 2 (No label) |
Secondary phone number for the contact. |
|
Comment |
Free-form text comment about the technician or contact. |
Searching for Technicians
In order to view technician information, you must perform a search for technicians. You can search for
-
Technicians associated with a branch
-
Individual technicians
Use the following steps to search for technicians associated with a branch:
1. In Technicians, select a branch from the Tech Br menu.
2. Choose Search.
w SBN displays all technicians associated with the selected branch.
Use the following steps to search for a specific technician:
1. In Technicians, select a technician’s ID in Tech ID.
2. Choose Search.
w SBN displays the selected technician.
Using Common Functions
See the reference document Common Functions in SBN for more information.
Button Functions
The following table displays the buttons, describes the shortcut keys, actions, and functionality.
|
Button |
Name |
Shortcut Key |
Action |
Description |
|
|
Get |
ALT+F1 |
1864/ 1 |
Get record. |
|
|
Change |
F2 |
1864/ 2 |
Change selected record. |
|
|
|
CTRL+F8 |
1864/ 6 |
Print selected records. |
|
|
Search |
F6 |
1864/ 7 |
Display technicians based upon search parameters. |
|
|
Previous |
F4 |
1864/ 999 |
Select last record. |
|
|
Next |
F5 |
1864/ 999 |
Select next record. |
Modifications and Updates to Technicians
The following table lists modifications and updates to the Technicians document.
|
Mod Number |
Date |
Description |
|
n/a |
8/26/14 |
Images updated. |