Field

Wildcards Allowed

Description

In Date Range

In Date - From
(No label)

No

You may select a range of dates to limit the report to service requests that occurred within the range. Select the beginning date of the range.

In Date - To
(No label)

No

You may select a range of dates to limit the report to service requests that occurred within the range. Select the ending date of the range.

Print Date Range

Print Date - From
(No label)

No

You may select a range of dates to limit the report to service tickets that were last printed within the range. Select the beginning date of the range.

Print Date - To
(No label)

No

You may select a range of dates to limit the report to service tickets that were last printed within the range. Select the ending date of the range.

Out Date Range

Out Date - From
(No label)

No

You may select a range of dates to limit the report to service tickets that were outdated within the range. Select the beginning date of the range.

Out Date - To
(No label)

No

You may select a range of dates to limit the report to service tickets that were outdated within the range. Select the ending date of the range.

Sched Date Range

Sched Date - From (No label)

No

You may select a range of dates to limit the report to service tickets that were scheduled for service within the range. Select the beginning date of the range.

Sched Date - To
(No label)

No

You may select a range of dates to limit the report to service tickets that were scheduled for service within the range. Select the ending date of the range.

Technician Range

Technician - From (No label)

No

You may select a range of technician IDs to print service tickets for technician IDs within that range. Select the beginning technician ID of the range.

Technician - To
(No label)

No

You may select a range of technician IDs to print service tickets for technician IDs within that range. Select the ending technician ID of the range.

Exclude

No

You may exclude a range of technician IDs from the report by selecting the range of technician IDs and then entering a check mark in this box.

Status

No

You may select a status to limit the report to service tickets with that status.

Exclude

No

You may exclude service tickets with a specific status by selecting the status and then entering a check mark in this box.

Change Status To

No

You may select a status to change all tickets from the current status (selected in the previous status field) to this new status.

Worksheet

No

Enter a check mark in this box to include the worksheet in the report.

Installers Range

Installer - From
(No label)

No

You may select a range of installer IDs to limit the report to service tickets for installer IDs within the range. Select the beginning installer ID of the range. (This menu originates from programs #1811 and #1543.)

Installer - To
(No label)

No

You may select a range of installer IDs to limit the report to service tickets for installer IDs within the range. Select the ending installer ID of the range. (This menu originates from programs #1811 and #1543.)

Exclude

No

You may exclude a range of installer IDs for the report by selecting the range and then entering a check mark in this box.

Print Count

No

You may type the number of times the service ticket has previously been printed to limit the report to service tickets that have been printed that number of times.

Update Counter

No

Enter a check mark in this box have SBN update the print counter when printing this ticket.

Look Back

No

Type the number of days to exclude from today’s date from printing. SBN bases the calculation on excluding tickets with an (online date >= the schedule date) - (the look back days).

Service Log

No

Enter a check mark in this box to include the last four lines of the service history on the ticket.

Region Range

Region - From
(No label)

No

You may type a range of regions to limit the report to service tickets associated with regions within that range. Type the beginning region of the range.

Region - To
(No label)

No

You may type a range of regions to limit the report to service tickets associated with regions within that range. Type the ending region of the range.

Exclude

No

You may exclude a range of regions from the report by typing the range and then entering a check mark in this box.

Request No

No

You may type a specific service request number to print a service ticket for that service request.

Include Closed

No

Enter a check mark in this box to include outdated requests in the ticket printing.

Alarm Log

No

Enter a check mark in this box to include up to the last 15 items in the alarm log.

Priority Range

Priority - From
(No label)

No

You may type a range of priorities to limit the report to service tickets with priorities within the range. Type the beginning priority of the range.

Priority - To
(No label)

No

You may type a range of priorities to limit the report to service tickets with priorities within the range. Type the ending priority of the range.

Exclude

No

You may exclude a range of priorities from the report by typing the range and then entering a check mark in this box.

Sort By

No

You must select a sorting parameter for the report:

l    Branch

l    Installer Company Name

l    Installer

l    Schedule Date

l    Service Request Number

l    Technician

Visit Requested

No

Enter a check mark in this box to limit the report to service tickets that have a status that requires a service visit.

Branch Ranges

Branch

No

You may select up to three ranges of branches to limit the report to branches within the ranges. Select the beginning branch number of a range. (These menus originate from program #1530.)

Branch

No

You may select up to three ranges of branches to limit the report to branches within the ranges. Select the ending branch number of a range. (These menus originate from program #1530.)

Exclude

No

You may exclude ranges of branches from the report by selecting the ranges and then entering a check mark in the corresponding Exclude box.

Dealer

Dealer

No

You may select up to three ranges of dealer IDs to limit the report to dealer IDs within the ranges. Select the beginning dealer ID of a range. (These menus originate from program #1537.)

Dealer

No

You may select up to three ranges of dealer IDs to limit the report to dealer IDs within the ranges. Select the ending dealer ID of the range. (These menus originate from program #1537.)

Exclude

No

You may exclude ranges of dealer IDs from the report by selecting the ranges and then entering a check mark in the corresponding Exclude box.

Zones

No

Type an uppercase X in this field to include a list of zones on the printed tickets.

O    This report now supports Global Zones.

Include WO

No

Enter a check mark in this box to include the work order details for the work order attached to the service request.

Contacts

No

Enter a check mark in this box to include the contacts listed in the action plans for the customer.

Classes

Yes

Type a mask, using wildcards, to define the class fields to include on the printed tickets.

O    For more information about using wildcards, see Using Wildcard Characters in the reference document, Searches.

Column

Description

Service Branch

Service Branch

Service branch assigned to this installation.

Region

Service region assigned to this installation.

Dealer

Dealer ID assigned to this installation.

Name

Name on the installation.

Ins#

Installation number.

AKA

Alias of the name on the installation.

Phone 1

Phone number 1 for the installation.

Address

Installation address.

Phone 2

Additional phone number for the installation.

City

Installation city.

Mon Status

Current monitoring status for the installation.

Cross St

Cross street of the installation address.

Map / Grid

Map or Grid number for the installation address.

Comment

Comment entered on the Data Entry Basics tab.

PU Loc

pane location.

Inst Date

Date when the system was installed.

Orig. Installer

Installer ID of the person who originally installed the system.

Last Maintenance Date

Displays the last maintenance date for the installation.

O    If this installation has had no maintenance, the date displays 50/01/01.

Service Instructions

Instructions entered in the Data Entry Basics tab.

Class

Class

Class flags used to track services provided, which are entered in Data Entry.

Contacts

If included, displays the contacts associated with the installation.

CID

CID number of the installation.

pane

pane type assigned to this CID.

Created By

User ID for the person that entered the service ticket.

Request No

SBN-assigned service request number.

In Date

Date the service ticket was entered.

Out Date

Date the service ticket was completed.

Req Status

Current status of the request.

Prio

Priority of the request.

Prt Cnt

Number of times the ticket has been printed.

Last Print

Date and time the ticket was last printed.

Req By

Person who requested the service.

Access Hrs

Hours the installation is accessible for service.

Contact

Person to contact regarding this service.

Phone

Phone number for the contact.

Desc

Description of the request.

Sch Date

Date the service is scheduled.

Tech

Technician ID assigned to the service ticket.

Inst

Installer ID assigned to the service ticket.

Pay Mean

Payment method for the service.

No

Payment number:

l    A credit card number

l    A bank account number

Auth

Authorization number for the payment.

Problem/Resolution

Problem

Defines the problem occurring at the installation.

Call

Reason the customer called.

Code

Problem code for the type of problem experienced.

Item

Item code for the malfunctioning item.

Zone

Zone in which the problem occurred.

O    This report now supports global zones.

Resolution

Displays the resolutions reached on the problems defined.

Cause

Reason for the problem.

Code

Code for how the problem was resolved.

Item

Item code for replaced or repaired item.

Zone

Zone where the problem occurred.

Zones

Zone

Unique number that identifies the zone.

Area

Abbreviation for a designated area within a zone.

Code

Code indicating the zone’s signal type.

Zty

Alarm type generated for this zone.

C
(Class)

Code for the way signals are handled on this zone.

l    blank or + - SBN passed signals to the Alarm Queue

l    - - SBN threw all signals away

l    = - SBN logged all signals and did not pass them to the Alarm Queue

Pr

Priority for alarms received from this zone.

Grp

Monitoring group code attached to this zone.

UL

Code for this zone’s UL security grade.

Plan

Identifies the action plan that this zone followed when Dispatch received the signal.

Text

SBN-generated description of the zone, based on its zone type.

Protected Area

Location of the premises protected under this zone.

Sch

Open/Close Schedule number this zone follows.

T

If this column displays an X, the selected zone is a test zone.

F

If this column displays an X, an event on the selected zone was remotely transferred to a fire department.

Alarm Log

Date

Date this event entered the Alarm Log; based on the customer’s time zone.

Time

Specific time this event entered the Alarm Log; based on the customer’s time zone.

Event

Type of event for this incident. For example, alarm, false, or missing.

Zone Type

Alarm type generated for this zone.

Pri

Priority (1-99) of the signal that was received.

WorkSheet

This section contains many fields for the technicians or installers to complete as they complete service.

Button

Name

Shortcut Key

Action

Description

Recurring

Alt+F1

2008

Open fields for recurring/template reports.

Exit

Esc

2008

Exit without saving.

Save

Enter

2008

Save existing record.

Mod Number

Date

Description

n/a

7/29/14

Images updated.