Paging Queue

Program #:   0572

Module:    Utilities

Overview

Use Paging Queue (program #572) to send paging messages or to view a log of outstanding or failed paging messages that SBN has sent automatically. From Paging Queue, you can delete or reset a paging message so that SBN resends it to the original recipient.

When the recipient successfully receives a paging message, SBN clears it from the queue.

To access this program, select Paging Queue (program #572) from the main menu of SBN.

The Paging Queue Window

The following graphic shows Paging Queue as the program opens. The middle pane of the window remains empty until you perform a search for paging messages.

Field/Column Descriptions - Paging Queue

The following table describes the fields and columns used in Paging Queue.

Searching for a Paging Message

Use the search feature to search for paging messages that have been sent from SBN and to view information regarding those paging messages. When you perform a search you can narrow the search by selecting specific parameters or you can get general information by leaving search fields blank. If SBN finds no records that match your search parameters, the window remains blank.

Use the following steps to search for a paging message:

   1.    In Paging Queue, select your search parameters.

   2.    Choose Search.

‰    The results of the search appear in the lower pane of the window.

  3.    To perform a new search, choose Clear.

‰    SBN clears the search fields and the display.

   4.    Repeat steps 1-2.

Deleting a Paging Message

You can delete a paging message from the Paging Queue.

Use the following steps to delete a paging message from the Paging Queue:

 1.    Select the paging message you want to delete.

 2.    Choose Delete Record.

‰    SBN deletes the selected paging message from the Paging Queue.

Resetting a Paging Message

You can reset a paging message to resend it to the intended recipient.

Use the following steps to reset a paging message;

1.    Select the paging message you want to resend.

 2.    Choose Reset.

‰    SBN asks you to confirm your selection.

 3.    Choose Yes.

‰    SBN resends the paging message.

Sending a Paging Message

From Paging Queue, you can send a paging message. When option ba464 is on, if you send a page to a Paging Group in program #572, SBN emails users in the Paging Group that do not have a number entered in the Phone3 field of Personnel (program #1811) if they have an email address in the first Email field of Personnel. When option ba464 is off, SBN does not send emails to members of a Paging Group with no Phone3 defined in Personnel.

The following graphic shows the Paging dialog box as it opens.

Field Descriptions - Paging Dialog Box

The following table describes the fields used in the Paging dialog box.

Use the following steps to send a paging message:

1.    In Paging Queue, choose Send Page.

‰    The Paging window opens.

   2.    Select the recipient of the paging message from the corresponding menu, or choose a paging group to send the message to all members of that group.

‰    SBN enters additional information on the recipient.

   3.    Select the check boxes for email or fax if you want to send this information to an additional source.

Note: If the recipient has an email address but no phone number entered in program #1811, selecting the Include Email check box only sends an email rather than a page.

   4.    Add any additional text to the message.

   5.    Choose one of two methods to send the page:

l    Choose Save to send the page and close the paging window.

l    Choose Continue to send the paging message and keep the window open for another paging message.

‰    SBN confirms that it has sent the page.

   6.    Choose OK.

Button Functions

The following table displays the buttons, describes the shortcut keys, actions and functionality.

Modifications and Updates to Paging Queue

The following table lists modifications and updates to the Paging Queue document.