Field/Column

Description

Incident Number

The number of the selected incident.

Contract Number

The contract number associated with the incident.

Dealer ID (No label)

Dealer ID for the contract specified.

Subscriber Type

Subscriber type for the contract specified.

Class

Corresponds to the class fields from Data Entry Master and Basics (program #559).

Work Order Number

Work order number created for the patrol ticket.

Installer ID

Installer ID number.

Alarm Date

Date the alarm initially entered the Dispatch tab.

Alarm Time

Time the alarm initially entered the Dispatch tab.

Installation Number (3 fields)

Installation number for the account from which the alarm generated.

Contract Type

Contract type identifier.

Contract Date

Initial contract date from Contract Master (program #548).

Dispatch Date

Date the patrol was dispatched.

Dispatch Time

Time the patrol was dispatched.

On Site Date

Date the patrol was on site; recorded in the Dispatch tab. (Required Field)

On Site Time

Time the patrol was on site; recorded in the Dispatch tab. (Required Field)

Off Site Date

Date the patrol left the site; recorded in the Dispatch tab. (Required Field)

Off Site Time

Time the patrol left the site; recorded in the Dispatch tab. (Required Field)

Police

If this box displays a check mark, a police agency was dispatched.

Fire

If this box displays a check mark, a fire agency was dispatched.

Medical

If this box displays a check mark, a medical agency was dispatched.

Cause

Cause of the alarm. (This menu originates from program #1590, abbreviation 46.)

Action

Identifies the action the operator took. (This menu originates from program #1590, abbreviation 47.)

Agency Unit Fee

Rate the agency charges for each unit of time onsite.

Agency Unit

Number of minutes covered by the agency unit time fee.

Agency One Time Fee

One time fee the agency charges for being onsite.

Agency One Time Fee Minutes (No label)

Number of minutes covered by the agency one time fee.

Zones Grid

Zone

Zone from which the alarm generated.

Area

Zone area from which the alarm generated.

Code

Code that corresponds to the zone.

Type

Zone type from which the alarm generated in the Dispatch tab.

Device Type

Device type from the Dispatch tab.

Extra Action 1

Extra fields to log operator actions. (These menus originate from program #1590, abbreviation 47.)

Extra Action 2 (No label)

Extra Action 3 (No label)

Extra Action 4 (No label)

Agency

ID of the patrol agency that was dispatched. (This menu originates from program #1717.)

Response Time Min

Calculated minutes between the time the patrol was dispatched and arrived on site.

Cus Max Response

Maximum time in which agency must respond; used to determine billing for customer.

Pat Max Response

Maximum time in which agency must respond; used to determine payment to agency.

Customer Unit Fee

Rate to charge the customer for each unit of time the patrol is on site.

Customer Unit

Number of minutes corresponding to the customer unit fee.

Customer One Time Fee

One time fee to charge the customer for the patrol being on site.

Customer One Time Fee Minutes (No label)

Number of minutes covered by the customer one time fee.

Patrol Agency Price

SBN-calculated fee based on one-time fees, unit fees, and grace periods. You can override this default.

Note: If the response time is greater than the allowable for the specified agency, the price is zero.

Note: SBN matches the details from the contract with a pricing entry in Patrol Agencies (program #1717) based on the following logic:
1 -- attempts to match Dealer and Contract Type
2 -- attempts to match Dealer only
3 -- attempts to match Contract Type only
4 -- finds an entry with blank Dealer and Contract Type

Note: If option ba331 is on, you may edit only this field on a closed Quality Control record.

Customer Price

SBN-calculated fee based on one-time fees, unit fees, and grace periods. You can override this default.

Note: If the response time is greater than the allowable time specified in the action plan, the price is zero.

Patrol Comments

Text field for comments.

Additional Comments  (No label)

Additional text field for comments that appear on the Alarm Ticket (report# 1997).

Close QC Date

SBN-stamped date when the record was closed.

Note: May be closed with the F5 key or automatically closed by SBN when you invoice the work order.

WO Closed

If this check box is selected, the work order is closed.

QC Complete

If this check box is selected, quality control is complete.

Note: SBN enters a check mark in this box when you save a change in this window.

WO Comments

Text field for comments that appear in the Comment lines of the work order created by the Call Out Log.

Additional Comments
(No label)

Additional text field for comments that appear in the Comment lines of the work order created by the Call Out Log.

Dispatch Count

Calendar Year

Total number of patrol dispatches during the current calender year.

Install Year

Total number of patrol dispatches during the installation year.

Non Free

Count of entries with work orders.

Free Call Out

Count of entries without work orders.

# Misc

The number of Free Call Out Work Orders on the contract since January 1 of the year of the Contract Date. If no contract date is entered in program #548, SBN displays the number of Free Call Out Work Orders since the Installation Date.

Misc

Patrol that responded to the selected incident.

Note: This field can be edited in Change mode.

WO Transaction Date

Transaction date for the work order. Based on option diswolt, this date defaults to a specified number of day from the date of call out.

Invoice

If this check box is selected, SBN sends an invoice to the customer. SBN creates a work order for the selected patrol ticket when you select this check box if options wopait1-9, wopapg1-9, and wopawt1-9 are defined.

Note: When you select this check box, the incident number appears:

l    In the first comment line of the associated work order

l    On the invoice

Close

If this box displays a check mark, the work order is closed.

Note: If option ba195 is on, you cannot update the Close flag from this window.

Price List Group

When option ba308 is on, this field defaults from the Price List Group defined in the Contract Details tab in Contract Master (program #548) for the account associated with the Call Out incident.

Note: When option ba312 is on, this field defaults from the Price List Group defined in the Agency Pricing tab of Patrol Agencies (program #1717). You cannot have this option on if option ba308 is on or option wopapg is defined. (Required Field)

Misc

Customer-defined field. Place an X in this field, select the Invoice check box, select a Price List Group, and enter an amount in the Customer Price field to create a Free Call Out work order for the selected patrol ticket. (See Creating Free Call Out Work Orders.)

Incident Grid

Incident Number

Incident number for old tickets.

Date

Dispatched date for old tickets.

Time

Dispatched time for old tickets.

Cause

Service cause code associated with the incident.

Miscellaneous

Customer-defined field; no functionality in SBN.

Invoice Flag

Designates whether the incident is invoiced.

Quality Control Flag

Quality control passed flag.

Disposition

Alarm resolution code for the selected incident.

Event Extension

Event extension for the alarm resolution code for the selected incident.

Disposition

Resolution Code (No label)

Alarm resolution code for the selected incident.

Resolution Extension Code (No label)

Event extension of the alarm resolution code for the selected incident.

Contract Texts

Text information from the Contract Texts tab in Contract Master (program #548).

Cycle Fees Grid

End Flag

If this check box is selected, you invoice this fee until the date it expires.

From Date

Date that this cycle fee goes into effect.

To Date

Date that this cycle fee expires.

Fee

Amount of this cycle fee.

RevTp

Code for the type of fee being charged to the customer. (This menu originates from program #1512.)

Fee Period

Period of time covered by this cycle fee, in months.

Tax Included

If this column displays an X, the cycle fee rate includes tax. This causes SBN to reduce the revenue amount by the amount of tax calculated.

Cycle Date

Last invoiced date for this cycle fee.

Field/Column

Description

Incident Number

The number of the selected incident.

Contract Number

The contract number associated with the incident.

Dealer ID (No label)

Dealer ID for the contract specified.

Subscriber Type

Subscriber type for the contract specified.

Class

Corresponds to the class fields from Data Entry Master and Basics (program #559).

Work Order Number

Work order number created for the alarm ticket.

Alarm Date

Date the alarm initially entered the Dispatch tab.

Alarm Time

Time the alarm initially entered the Dispatch tab.

Installation Number (3 fields)

Installation number for the account from which the alarm generated.

Contract Type

Contract type identifier.

Contract Date

Initial contract date from Contract Master (program #548).

Dispatched Date

Date the patrol was dispatched.

Dispatch Time

Time the patrol was dispatched.

On Site Date

Date the patrol was on site; recorded in the Dispatch tab.

On Site Time

Time the patrol was on site; recorded in the Dispatch tab.

Off Site Date

Date the patrol left the site; recorded in the Dispatch tab.

Off Site Time

Time the patrol left the site; recorded in the Dispatch tab.

Police

If this box displays a check mark, a police agency was dispatched.

Fire

If this box displays a check mark, a fire agency was dispatched.

Medical

If this box displays a check mark, a medical agency was dispatched.

Additional WO Comments
(No label)

Additional text field for comments that appear in the Comment lines of the work order created by the Call Out Log.

WO Transaction Date

Transaction date for the work order. Based on option diswolt, this date defaults to a specified number of day from the date of call out.

Invoice

If this check box is selected, SBN sends an invoice to the customer. SBN creates a work order for the selected patrol ticket when you select this check box if options wopait1-9, wopapg1-9, and wopawt1-9 are defined.

Note: When you select this check box, the incident number appears:

• In the first comment line of the associated work order

• On the invoice

Close

If this box displays a check mark, the work order is closed.

Note: If option ba195 is on, you cannot update the Close flag from this window.

Price List Group

When option ba308 is on, this field defaults from the Price List Group defined in the Contract Details tab in Contract Master (program #548) for the account associated with the Call Out incident.

Note: When option ba312 is on, this field defaults from the Price List Group defined in the Agency Pricing tab of Patrol Agencies (program #1717). You cannot have this option on if option ba308 is on or option wopapg is defined.

Incident Grid

Incident Number

Incident number for old tickets.

Date

Dispatched date for old tickets.

Time

Dispatched time for old tickets.

Cause

Service cause code associated with the incident.

Invoice Flag

Designates whether the incident is invoiced.

Quality Control Flag

Quality control passed flag.

Disposition

Alarm resolution code for the selected incident.

Event Extension

Event extension for the alarm resolution code for the selected incident.

Contract Texts

Text information from the Contract Texts tab in Contract Master (program #548).

Field/Column

Description

Permit

Abbreviation that identifies the permit profile.

Description

Text description of the permit profile.

Days

Number of days in the term during which the permit is valid.

Months

Number of months in the term during which the permit is valid.

Years

Number of years in the term during which the permit is valid.

Type

Indicates when the permit term ends.

1 - Anniversary (a fixed period, such as 12 months from the Effective Date)

2 - Calendar Year (January 1 to December 31)

3 - Rolling Year (renews each year from Create Date)

Subscriber Type

Subscriber type (commercial, residential, etc.) that determines the permit rules. (Some agencies apply different rules to commercial and residential subscribers.)

Effective Date (From)

Date on which the permit becomes effective.

Free

Number of free dispatches the agency allows per permit term.

Free Range (No label)

Range of free dispatches the agency allows per permit term.

Effective Date (To)

Date on which the permit expires.

Price Point 1

Number of false alarm dispatches up to which the agency charges the fee amount in the Fee/False < PP1 field.

Price Point 1 Range
(No label)

Range of false alarm dispatches within which the agency charges the fee amount in the Fee/False < PP1 field.

Fee/False < PP1

Fee that the agency charges for a false alarm dispatch within the Price Point 1 range. If the agency uses a range rather than a flat fee, this is the minimum fee amount of the range.

Fee/False < PP1 Range
(No label)

Maximum fee amount that the agency charges for a false alarm dispatch within the Price Point 1 range, if the agency uses a range rather than a flat fee.

Price Point 2

Number of false alarm dispatches up to which the agency charges the fee amount in the Fee/False < PP2 field.

Price Point 2 Range
(No label)

Range of false alarm dispatches within which the agency charges the fee amount in the Fee/False < PP2 field.

Price Point 3

Number of false alarm dispatches up to which the agency charges the fee amount in the Fee/False < PP3 field.

Price Point 3 Range
(No label)

Range of false alarm dispatches within which the agency charges the fee amount in the Fee/False < PP3 field.

Fee/False < PP3

Fee that the agency charges for a false alarm dispatch within the Price Point 3 range. If the agency uses a range rather than a flat fee, this is the minimum fee amount of the range.

Fee if in Suspension

Fee the customer is charged if the account has been suspended.

Appeal Possible

Select this check box to indicate if the customer can appeal the agency's decision to suspend an account. (This check box has no SBN functionality.)

Proration

Select this check box to indicate that the agency prorates permit fees.

Item Code

Select an item to associate with the permit that can be used to set up a cycle fee for the permit. (This menu originates from program #1535.)

Period

Cycle period, in months, when the permit fee is charged.

Create Date

Date on which a user created the permit record.

Create Time (No label)

Time at which a user created the permit record.

Created By

User ID that created the permit record.

Comment

Permit profile comment text.

Note: Comment text may be entered on separate lines. Press Ctrl+Enter on your keyboard to move the cursor to the next line.

Field/Column

Description

Agency

Agency ID.

Dealer

ID of the dealer associated with the agency.

Country

Country where the agency is located.

Name

Name of the agency.

Street

Street address of the agency.

Street 2 (No label)

Additional line for the street address.

City

City where the agency is located.

Zip

Zip code where the agency is located.

State

State where the agency is located.

Phone (1)

Primary phone number for the agency.

Phone Ext. (1)

Extension of the primary phone number.

Fax

Fax number of the agency.

Phone (2)

Secondary phone number for the agency.

Phone Ext. (2)

Extension of the secondary phone number.

Phone (3)

Third phone number for the agency.

Phone (4)

Paging or other special phone number for the agency.

Phone Type

Type of the paging or other special phone number.

Note: The phone type determines how the phone call is treated when dialed automatically in Dispatch (program #537). For example, a pager phone type opens the paging dialog box rather than the dialer.

Phone Ext. (5)

Extension number for the contact person.

Comment

Four lines of comments for this agency.

Addr ID

Primary IP address for special agency interface.

Password

Password used to authenticate information electronically sent to the agency.

EDI Phone

Phone number SBN dials to electronically transfer information directly to the agency.

Response Time

Maximum response time for the agency, in minutes.

Account

General Ledger account for the agency.

Time Out

Amount of time that SBN should try transmitting the data electronically before notifying the operator there is a problem and an alternate contact method should be used.