Service Average Open Time by Installer Technician Report
Service Average Open Time by Installer Technician Report
Service Average Open Time by Installer / Technician Report
Report #: 1157
Module: Account Management
Overview
Use the Service Average Open Time by Installer / Technician report to view the average time, in days, for closed service requests in a specified period by installer ID and/or technician ID. User’s branch restrictions apply. This report sorts results alphabetically by resource ID.
To access this report, select Service Average Open Time by Installer / Technician (report #1157) from the main menu of SBN.
The Service Average Open Time by Installer / Technician Report
This window contains two panes: in the upper pane you define the content of the report; in the lower pane you defining the job output - how, when, and where you want to print the report.
Note: See Report Parameters Pane for information on the fields in the lower pane, which are the same in every report.
Field Descriptions
The following table describes the fields used in the upper pane of this report.
Note: You can use wildcard characters in selected fields. For more information about using wildcards, see Searches.
Field |
Wildcards Allowed |
Description |
Period Range |
||
Date - From (No label) |
No |
You may select a range of dates to limit the report to service requests completed within that range. Select the beginning date of the range. |
Date
- To |
No |
You may select a range of dates to limit the report to service requests completed within that range. Select the ending date of the range. |
Masks |
||
Installer |
Yes |
You must either select an installer ID to limit the report to service requests associated with that installer ID or use the % wildcard to include all installer IDs. (This menu originates from program #1811 and program #1543.) |
Exclude |
No |
You may exclude an installer ID from the report by selecting the installer ID and then entering a check mark in this box. |
Technician |
Yes |
You must either select a technician ID to limit the report to service requests associated with that technician or use the % wildcard to include all technician IDs. (This menu originates from program #1811 or program #1864.) |
Exclude |
No |
You may exclude a technician ID from the report by selecting the technician ID and then entering a check mark in this box. |
Group By |
No |
You must select a grouping parameter for this report: l Installer ID l Technician ID |
Running and Viewing a Report
For information on running and viewing a report, see Common Functions in SBN.
Report Example
The following graphic shows an example of the output of the Service Average Open Time by Installer / Technician report.
Column Descriptions
The following table describes the columns used in the report output.
Column |
Description |
Tech ID / Inst ID |
Depending on the grouping category selected, this column displays either the technician ID or the installer ID. |
Name |
The name of the technician or installer. |
Count |
Number of service requests closed during the specified period for the selected technician or installer. |
Average |
Displays the average number of open days for the closed service requests during the specified period. |
Grand Total |
Total counts and averages for all resource IDs during the specified period. |
Button Functions
The following table displays the buttons, describes the shortcut keys, actions, and functionality.
Button |
Name |
Shortcut Key |
Action |
Description |
|
Recurring |
Alt+F1 |
1157 |
Open fields for recurring/template reports. |
|
Exit |
Esc |
1157 |
Exit without saving. |
|
Save |
Enter |
1157 |
Save existing record. |
Modifications and Updates to Service Average Open Time by Installer Technician Report
The following table lists modifications and updates to the Service Average Open Time by Installer Technician Report document.
Mod Number |
Date |
Description |
n/a |
7/29/14 |
Images updated. |