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Alarm Queue Transfer

Alarm Queue Transfer

Alarm Queue Transfer


Alarm Queue Transfer

Program #:   1696

Module:    Utilities

Overview

Use Alarm Queue Transfer (program #1696) to set up automatic transfers of alarms from one queue to another when an operator performs a particular action in Dispatch (program #537) on a particular zone type. Use Background Job #68 in Background Tasks (program #1712) to initiate the transfer when the designated amount of time has passed after an operator performs the designated action. When SBN transfers the alarm, it removes the current operator's name so that the alarm is unassigned.

Use message #13053 in the FLDHDR (Field Headers/Labels) group of GUI Messages (program #1606) to define the text that SBN displays in the Comment column of the Alarm Log when transferring an alarm to another queue.

This document covers the following topics:

Navigating to Alarm Queue Transfer

The Alarm Queue Transfer Window

Viewing the Details of a Transfer

Adding a Transfer

Changing the Details of a Transfer

Deleting a Transfer

Navigating to Alarm Queue Transfer

Use the following steps to navigate to Alarm Queue Transfer:

1.  From the main SBN toolbar, select Menu.

2.  From the drop-down menu, select Go To.

3.  In the Go To Program dialog box, type in "1696" and press enter.

  w The Alarm Queue Transfer program opens.

The Alarm Queue Transfer Window

The following graphic shows Alarm Queue Transfer as the program opens.

Field/Column Descriptions

The following table describes the fields and columns used in Alarm Queue Transfer.

Field/Column

Description

Priority

Priority of the zone type to transfer to another queue. SBN automatically populates this read-only field when you select a zone type.

Zone Type

Zone type to transfer to another queue.

Time

Amount of time after the selected action is performed on an alarm on the zone type before SBN moves the alarm to another queue. (Format for this field/column is Days:Hours:Minutes:Seconds.)

Queue

Queue number to which alarms are transferred.

Operator Action

Monitoring action an operator must take for an alarm to be transferred to another queue.

Viewing the Details of a Transfer

You can view the details of previously defined transfers listed in the upper pane.

Use the following steps to view the details of a transfer:

1.  Select the transfer you want to view from the upper pane.

2.  Double-click your selection or choose Get.

  w The fields in the lower pane display the details of the selected transfer.

Adding a Transfer

Use the following steps to add a new transfer:

1.  Choose New.

  w The fields in the lower pane open for changes.    

2.  Complete the fields.

3.  Choose Save.

  w SBN adds the transfer to the list of defined transfers in the upper pane.

Changing the Details of a Transfer

Use the following steps to change the details of a previously defined transfer:

1.  Select the transfer you want to change.

2.  Choose Change.

  w The fields that can be changed open for changes in the lower pane.

3.  Enter changes, as needed.

4.  Choose Save.

Deleting a Transfer

Use the following steps to delete a transfer:

1.  Select the transfer you want to delete.

2.  Choose Delete.

  w SBN removes the transfer from the list in the upper pane.

Related Programs

The following table lists programs related to Alarm Queue Transfer.

Program

Number

Document Link

Description

Alarm Queue Tab

N/A

Alarm Queue

Displays unresolved alarm incidents. View each alarm queue to see where alarms are before and after SBN transfers them according to the transfer setup in program #1696.

Alarm Log Tab

n/a

Alarm Log

Displays recorded alarm incidents for installations. You can see what actions were taken on incidents and when alarms were transferred from one queue to another.

Data Entry/Customer Service

559

Data Entry Master and Basics

Enter customer contact and monitoring information about alarm system installations.

Background Tasks

1712

Background Tasks

Use Background Job #68 to initiate transfers from one queue to another when the designated amount of time has passed after an operator performs the designated action.

Button Functions

The following table displays the buttons, describes the shortcut keys, actions and functionality.

Button

Name

Shortcut Key

Action

Description

Get Record

alt+f1

1696/ 1

View details of selected transfer.

Change Record

f2

1696/ 2

Change details of selected transfer.

New Record

f3

1696/ 3

Create new transfer.

Delete Record

shift+f10

1696/ 4

Delete selected transfer.

Exit without saving

esc

Exit without saving changes to selected transfer.

Save Existing Record

enter

Save changes to selected transfer.

Modifications and Updates to Alarm Queue Transfer

The following table lists modifications and updates to the Alarm Queue Transfer document.

Mod Number

Date

Description

n/a

09/24/10

Document created.

n/a

8/27/14

Images updated.



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