SBN Status Bar

Module: Reference

Overview

The status bar displays a variety of symbols and information related to functions in SBN. Some symbols appear only when you use the Data Entry, Marketing, or Contract Master programs.

The following graphic shows a status bar with a combination of flashing symbols.

The nine boxes on the left of the status bar display different types of flashing symbols. Double-click the flashing symbol to access the relevant program.

Symbol Descriptions

The following table describes the symbols that appear in the nine boxes.

Symbol Type	Symbol	Description
Message		The message symbol appears in your status bar when another user has sent you a message. Double-click the symbol to access the Messages program. O For more information, see Messages.
Communication		The communication symbol appears when you log in to SBN and new communications have been sent to you since your last login. The symbol will continue to flash until you read all communications sent to you. Double-click the symbol to access the Communication Log. O For more information, see Communication Log.
Test		The test symbol appears whenever the account you have open on your screen has zones or CIDs in test. Double-click the symbol to access the Test Queue. O For more information, see Test Queue.
Run Away		The running man symbol appears when the runaway alarm limits (set by options runcnt and runper) have been exceeded. Double-click the symbol to access the Test Queue. O For more information, see Test Queue.
Alarm		The bell symbol appears when the Alarm Queue contains signals l Queue 1 l Default queue (queue associated with current customer being viewed in Dispatch) Double-click the symbol to view the Alarm Queue. O For more information, see Alarm Queue. O If option mo167 is on, SBN will scan all alarm queues and will display the flashing bell symbol if any alarm queue contains an alarm. If this option is off, SBN will display the flashing bell symbol only when the default queue contains an alarm.
Bulletins		The bulletin symbol appears when you need to read l A bulletin with a definition that matches the record that you have open on your screen l A global bulletin Double-click the symbol to access Bulletins. O The symbol will flash in all modules if the bulletin is a global bulletin. O For more information, see Bulletins.
Private Alarms		The lightning bolt symbol appears when you are handling an alarm for an account and another alarm for that account comes in. O For more information, see Alarm Queue.
Temp Text		The eyeglass and text symbol appears when text for a temporary action plan exists for the current customer.
Open Serv Req		The text and wrench symbol appears when an open service request exists for the current customer.

Additional Information

The following table describes additional information about SBN displayed in the status bar.

	The status bar displays the premises time and date. In some tabs, such as Dispatch or Alarm Queue, you can toggle to the operatorâ€™s time and date using the toggle button.
	The status bar displays the name of your SBN server.
	The status bar displays the user name of the current user.
	The status bar displays the amount of memory that SBN is currently using.
Action 537/124 controls this symbol.	The counter in the status bar displays the number and types of private alarms in the alarm queue: Red = the number of new alarms Yellow = the number of acknowledged alarms Green = the number of alarms that are acknowledged with an action taken Maroon = the number of timed-out alarms for the operator's terminal ID (only appears when option sv066 is on) The count refreshes every 60 seconds with up to 100 alarms showing on the counter. If you are not working in the Alarm Queue tab, these numbers refer to the alarms in the default queue. If you are working in the Alarm Queue tab, these numbers refer to the currently viewed queue. Regardless of the queue, these numbers reflect the alarms belonging to the operator (private), not all alarms (master). Note: When option statbar is on, the alarm queue slots in the status bar are blank and do not display the number of alarms in the queue.
	The status bar displays the currently active skill set for the current user when option ba491 is defined. Option ba491 defines the interval in seconds that SBN refreshes the User Skills display in the SBN status bar. If the value of this option is 0 (zero), SBN does not display user skills in the status bar. The status bar displays skills in red text if a temporary skill set is in place. It displays skills in black text if no temporary skill set is defined. (Define skill sets in program #531.) Note: The action profile name assigned to the user appears in the SBN Status Bar Skills pane after the set of currently defined skills. Spaces in the set of defined skills appear as underscores.
	When you have Dispatch (program #537) open, the status bar displays the autofeed status currently defined in the Autofeed Status field of Dispatch and the amount of time your terminal has been in that status in hours, minutes, and seconds (hh:mm:ss). The status bar displays this data in red text if alarm autofeed is inactive in Dispatch, and displays it in green text if alarm autofeed is active.