Innovative247 Service Request Manager

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Signal Billing Types

Program #: 1817

Module: System Administration

Overview

Signal Billing Types (program #1817) enables you to create profiles of signal billing types. Within these profiles, you can define when to send customers letters or bills based on an excessive number of false alarms. A menu of Signal Billing Types appears in the Excess Signal field in the Basics tab of Service/Data Entry (program #559).

To access this program, select Signal Billing Types (program #1817) from the main menu of SBN.

The Signal Billing Types Window

The following graphic shows Signal Billing Types as the program opens. The upper pane displays previously defined Signal Billing Types.

Field/Column Descriptions

The following table describes the fields and columns used in Signal Billing Types.

Field/Column	Description
Abbr	Abbreviation that identifies the selected signal billing type.
Description	Text description of the selected signal billing type.
Override Charge	Enter a check mark in this box to allow a monitoring operator to override charges for false alarms that exceed the maximum allowable. O If this box displays a check mark and a monitoring operator disposes of an excess false alarm, a message appears at the bottom of monitoring that asks if the operator wants to charge the customer for the excess false alarm.
Letter	Enter a check mark in this box to allow a monitoring operator to determine if a letter about excess false alarms should be sent to the customer. O If this box displays a check mark and a monitoring operator disposes of an excess false alarm, a message appears at the bottom of monitoring that asks if the operator wants a letter about the excess false alarm to be sent.
Work Order Type	Select a work order type to use for the selected signal billing type. (This menu originates from program #1796.)
Price List	Select a price list to use for the selected signal billing type. (This menu originates from program #1533.)
Item Cd	Select an item code to use for the selected signal billing type. (This menu originates from program #1535.)

Using Common Functions

See the reference document Common Functions in SBN for more information.

Button Functions

The following table displays the buttons, describes the shortcut keys, actions, and functionality.

Button	Name	Shortcut Key	Action	Description
	Get	ALT+F1	1817/ 1	Get record.
	Change	F2	1817/ 2	Change selected record.
	New	F3	1817/ 3	Create new record.
	Delete	SHIFT+F10	1817/ 4	Delete selected record.
	Print	CTRL+F8	1817/ 6	Print selected records.
	Previous	F4	1817/ 999	Select last record.
	Next	F5	1817/ 999	Select next record.