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Phone Exclusions

Phone Exclusions

Phone Exclusions

1842

Phone Exclusions

Program #:   1842

Module:    System Administration

Overview

Use Phone Exclusions (Program #1842) to manage phone exclusion patterns. Any phone number that matches a defined phone pattern in Program #1842 will be excluded in an incident, when an operator sends an SMS to the contacts in the Action Plan.

Navigating to Phone Exclusions

Use the following steps to Phone Exclusions:

1.  From the main SBN toolbar, select Menu.

2.  From the drop-down menu, select Go To.

3.  In the Go To Program dialog box, type in "1842" and press ENTER.

  w The Phone Exclusions program opens.

The Phone Exclusions Window

The following graphic shows Phone Exclusions window as the program opens. The upper pane displays previously defined phone exclusion patterns.

Field/Column Descriptions

The following table describes the fields and columns used in Phone Types.

Field/Column

Description

Description

Description of phone pattern to exclude, Example: Exclude 800

Pattern

Standard SQL LIKE patterns. Examples: 800%, 888%, %1234

Type

To which process the exclusion applied, Example: 1=SMS, 2= IVR

Button Functions

The following table displays the buttons, describes the shortcut keys, actions, and functionality.

Button

Name

Shortcut Key

Action

Description

Get

ALT+F1

1840/ 1

Get phone exclusion.

Change

F2

1840/ 2

Change selected phone exclusion.

New

F3

1840/ 3

Create new phone exclusion.

Delete

SHIFT+F10

1840/ 4

Delete selected phone exclusion.

Undelete

ALT+F10

1840/ 5

Restore deleted record.

Print

CTRL+F8

1840/ 6

Print selected records.

Copy

SHIFT+F3

1840/ 999

Copy selected field.

Previous

F4

1840/ 999

Select last record.

Next

F5

1840/ 999

Select next record.

Modifications and Updates to Phone Types

The following table lists modifications and updates to the Phone Types document.

Mod Number

Date

Description

08.85.10791, 07.85.25086, 08.85.10732, 07.85.24994

10/24/16

Phone Exclusions to manage phone exclusion patterns



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