Phone Exclusions
Phone Exclusions
Phone Exclusions
Program #: 1842
Module: System Administration
Overview
Use Phone Exclusions (Program #1842) to manage phone exclusion patterns. Any phone number that matches a defined phone pattern in Program #1842 will be excluded in an incident, when an operator sends an SMS to the contacts in the Action Plan.
Navigating to Phone Exclusions
Use the following steps to Phone Exclusions:
1. From the main SBN toolbar, select Menu.
2. From the drop-down menu, select Go To.
3. In the Go To Program dialog box, type in "1842" and press ENTER.
w The Phone Exclusions program opens.
The Phone Exclusions Window
The following graphic shows Phone Exclusions window as the program opens. The upper pane displays previously defined phone exclusion patterns.

Field/Column Descriptions
The following table describes the fields and columns used in Phone Types.
Field/Column |
Description |
Description |
Description of phone pattern to exclude, Example: Exclude 800 |
Pattern |
Standard SQL LIKE patterns. Examples: 800%, 888%, %1234 |
Type |
To which process the exclusion applied, Example: 1=SMS, 2= IVR |
Button Functions
The following table displays the buttons, describes the shortcut keys, actions, and functionality.
Button |
Name |
Shortcut Key |
Action |
Description |
|
Get |
ALT+F1 |
1840/ 1 |
Get phone exclusion. |
|
Change |
F2 |
1840/ 2 |
Change selected phone exclusion. |
|
New |
F3 |
1840/ 3 |
Create new phone exclusion. |
|
Delete |
SHIFT+F10 |
1840/ 4 |
Delete selected phone exclusion. |
|
Undelete |
ALT+F10 |
1840/ 5 |
Restore deleted record. |
|
CTRL+F8 |
1840/ 6 |
Print selected records. |
|
|
Copy |
SHIFT+F3 |
1840/ 999 |
Copy selected field. |
|
Previous |
F4 |
1840/ 999 |
Select last record. |
|
Next |
F5 |
1840/ 999 |
Select next record. |
Modifications and Updates to Phone Types
The following table lists modifications and updates to the Phone Types document.
Mod Number |
Date |
Description |
08.85.10791, 07.85.25086, 08.85.10732, 07.85.24994 |
10/24/16 |
Phone Exclusions to manage phone exclusion patterns |








