Data Entry Master and Basics

Field

Description

CID Grid

All fields in this grid are in Required Fields (program #1843). This grid is dynamic, allowing you to change:

l    The order of the columns

l    The width of the columns

l    The column labels

CID

Customer identification number; used throughout SBN as a unique identifier for this account.

1. You can create a maximum of 36 CIDs per installation.

2. To delete a CID, select the CID in the panel and press [Ctrl+F3] or choose Delete CID.

Note: A CID cannot be changed or deleted if it has any incidents in queue.

Note: The text color in this field depends on the monitoring status of the CID in the MonSt field of the CID grid. The text color indicates the monitoring status:

l    Blue - monitored

l    Purple - log only

l    Red - not monitored

Panel

Panel number that identifies the physical panel installed at this location. (This menu originates from program #1742.)

The panel rule of the primary CID (assigned to the panel type in program #1742) determines Action Plan passcard generation requirements for the installation; (see the Panel Rules document for program #1603 in Utilities). If no CID has the Primary check box selected, SBN considers the first CID in the grid the primary CID.

Note: If a package is installed at this location, this field may default with the panel associated with that package. For more information, see Packages (program #1777).

Test Interval

Define a maximum test interval for the installation. If a signal is not received within this time, SBN generates a missing test signal.

Enter test intervals in the format "ddd:hh:mm:ss". For example, a value of 005:15:38:00 sets the interval for 5 days, 15 hours, 38 minutes, and 0 seconds.

Note: SBN adds five minutes to test intervals longer than one hour. Leave this field blank if you do not want to use the test timer feature.

The Zone Type column in the CID grid of Data Entry works in conjunction with the test timer feature. If the Zone Type column is blank, the test timer feature works as usual. If the field is not blank, only zones with the selected type will update the test timer. The field allows the use of the specific test timers or deferred test timer option.

Changes to this field appear in the Change Log.

ID

ID used to determine the correct translation table to use in program #1876. This field defaults from Panel Types (program #1742).

Note: This field accepts alphanumeric entries in formats 0-9 and A-Z. Letters entered in this field automatically display in uppercase.

Shared Zone Pickup

Type an X in this field if the selected CID allows global zones.

Note: If a CID allows global zones, the CID column of Zones displays a %. Signals for a global zone can come in on any CID associated with an installation and display a % for each CID within that global zone.

Address

IP of the video receiver (Teldat, General Solutions, VideoProtein).

User

User login for the video receiver.

Password

User password for the video receiver, or master PIN used to arm, disarm, or send other commands via web services for an AlarmNet Vista panel.

Parameters

Parameters of the video receiver; not yet functional in SBN.

External Test Interval

Customer-defined field; not yet functional in SBN.

Panel Phone

Stores the panel phone number; can be stored and updated using Caller ID.

Note: SBN inserts the caller ID number in phone number format with hyphens; (example 972-555-5555 rather than 9725555555).

Caller ID

An X in this field indicates that the panel sends caller ID information and the system compares information received with that stored in the Panel Phone field(s).

Note: If the Panel Phone fields are blank, the system inserts the caller ID data in the first Panel Phone field. SBN inserts the caller ID number in phone number format with hyphens; (example 972-555-5555 rather than 9725555555). If the Panel Phone fields are not blank, the system compares the data received with the data in the Panel Phone field(s). If the phone numbers are different, SBN generates an alarm.

Primary

Check box used to indicate the primary CID for the installation. Only one CID may be designated as the primary.

The panel rule of the primary CID (assigned to the panel type in program #1742) determines Action Plan passcard generation requirements for the installation; (see the Panel Rules document for program #1603 in Utilities). If no CID has the Primary check box selected, SBN considers the first CID in the grid the primary CID.

Version

Displays the version number of the selected panel. (This menu originates from the Revision tab of Panel Types, program #1742.)

Note: When option ba479 is on, SBN accepts free-form text in this column. When off, this column displays a drop-down menu that contains the only valid selections.

Panel Phone (2)

Alternate panel phone number to compare with caller ID information; user can update this phone number manually.

(Panel Phone fields 2-4 are not used when options ba288 or ba320 are on.)

Panel Phone (3)

Alternate panel phone number to compare with caller ID information; user can update this phone number manually.
(Panel Phone fields 2-4 are not used when options ba288 or ba320 are on.)

Panel Phone (4)

Alternate panel phone number to compare with caller ID information; user can update this phone number manually.
(Panel Phone fields 2-4 are not used when options ba288 or ba320 are on.)

MonSt

Current monitoring status of the CID. (This menu originates from program #1540.)

Note: When option ba482 is on, SBN sends an email to the address in the E_mail1 field of program #1530 for the installation branch when the monitoring status of an installation changes. The text of the email comes from the message ID in program #1766 that is entered as the value of option ba483.

Date

Drop-down allows selection of the date assigned to the selected CID. User may also manually type date in mmddyy format, or mm/dd/yy as well. If past date is picked, error message will pop up stating "New monitoring status date/time cannot be in the past!"

Line Type

Drop-down selection handles CID requirements defined in Line Types (program #1631).

Comment

Free-form text comment about the line type.

Location

Location of the CID. This field accepts up to 30 characters.

Comment

Free-form text comment about this installation.

Template

Template CID for the zones of the selected CID.

Zone Type

You may select a zone type for test signals. If a zone type is selected in this field, only signals from zones of the selected type reset the Test Interval for the selected CID.

Note: Alarm signals on zones with a "-" in the Class field in the Zones Tab refresh the Test Interval for the CID. Static on/off option ma040, off by default.

New Monitoring Status

You may select a future monitoring status for the selected CID. Background Task 14 in program #1712 changes the monitoring status of any CID with a status in this field on the selected date. (This menu originates from program #1540.)

Date

Select a date when the monitoring status in the New Monitoring Status field and the test interval in the New Test Interval field become active. Background Task 14 in program #1712 changes the status of any CID with a selection in the New Monitoring Status field on the selected date, and changes the test interval of any CID with an entry in the New Test Interval field on the selected date.

Test Interval

You may enter a future test interval for the selected CID. Background Task 14 in program #1712 changes the test interval of any CID with an entry in this field on the date selected in the Date field and at the time selected in the Time field.

Time

Select a time when the monitoring status in the New Monitoring Status field and the test interval in the New Test Interval field become active. Background Task 14 in program #1712 changes the status of any CID with a selection in the New Monitoring Status field at the selected time, and changes the test interval of any CID with an entry in the New Test Interval field at the selected time.

UL Grade

You may enter a UL security grade for the selected CID. (This menu originates from program #1732.)

Note: The CID UL grade appears on Format G of Report #2193. If the CID has no UL grade assigned, the installation UL grade (in the Basics tab) appears on Report #2193.

Notification

Notification code of the selected CID. (This menu originates from program #1590/35.)

Note: This code appears on Format G of Report #2193.

Line Type 2

You may select a second line type for the CID. (This menu originates from program #1631.)

Comment

Free-form text comment about the second line type.

Line Type 3

You may select a third line type for the CID. (This menu originates from program #1631.)

Comment

Free-form text comment about the third line type.

Test Interval 2

Define an additional test interval for the installation, allowing more time before SBN starts logging missing test signals. If a signal is not received within this time, SBN generates a missing test signal.

Enter test intervals in the format "ddd:hh:mm:ss". For example, a value of 005:15:38:00 sets the interval for 5 days, 15 hours, 38 minutes, and 0 seconds.

Note: SBN adds five minutes to test intervals longer than one hour. Leave this field blank if you do not want to use the test timer feature.

Installation Number

User-assigned number that identifies the installation. This number is unique and works together with the dealer ID.

If option ba139 is on, the installation number alone must be unique and the dealer ID can be reused. If option ba139 is off, the installation number together with the dealer ID must be unique.

You can automatically generate new installation numbers when you choose Auto Generate Ins#.

Note: Choose the color of this field in Skills (program #1862). The Skills field in the Basics tab to which you assign a skill with the highest priority in program #1862 determines the color of the Installation Number field in Data Entry Master.

Max Missing Test

This field allows the operator to set the maximum number of consecutive missed test signals that are sent out on an installation. This works in coordination with the set Test Interval. Example: when the test interval it set to once a day, and the Max Missing Test is set to 2, then only 2 missing test signals will be sent to the operator until the service is fixed and reset. This feature is option driven and option ma044 must be on and file ./ma/pro_ma_bg_jobs_testtimers.sql must be recompiled. If the interval in Program 1712 is set to 0, this feature will not work. The interval must be set to greater that 0 to work.

Base Action Plan

This dropdown allows an operator to select a different Action Plan for different CID's associated with the same account.

Last Signal

Date and time of the last signal received for a specific CID within an installation.

Dealer ID (No label)

This menu contains several columns of information. (This menu originates from program #1537.)

Note: The color of this field is determined by the selection in the Background Color field of program #1537 for the selected dealer.

Dealer

ID of the servicing dealer for this installation. The dealer ID may also identify how your company acquired the account.

Note: When option ba473 is on, users can only access installations with a dealer and subdealer (assigned in the Basics tab) that match their Dealer Access Profile in program #1811.

Contact Name

Name of the contact at the selected dealer.

Description

Name of the dealer.

City

City in which the dealer is located.

Phone

Primary phone number for the dealer.

Phone

Primary phone number for the installation.

Note: The color of this field is determined by the selection in the Background Color field of program #1537 for the installation dealer, or by the selection in the Background Color field of program #1530 for the installation branch. If both the installation dealer and branch have background colors defined, the color of this field is determined by the Background Color field of program #1530 for the installation branch.

Phone Extension
(No label)

Extension for the primary phone number.

Note: The color of this field is determined by the selection in the Background Color field of program #1537 for the installation dealer, or by the selection in the Background Color field of program #1530 for the installation branch. If both the installation dealer and branch have background colors defined, the color of this field is determined by the Background Color field of program #1530 for the installation branch.

Phone 2

Secondary phone number for the installation.

Note: The color of this field is determined by the selection in the Background Color field of program #1537 for the installation dealer, or by the selection in the Background Color field of program #1530 for the installation branch. If both the installation dealer and branch have background colors defined, the color of this field is determined by the Background Color field of program #1530 for the installation branch.

Phone 2 Extension
(No label)

Extension for the secondary phone number.

Note: The color of this field is determined by the selection in the Background Color field of program #1537 for the installation dealer, or by the selection in the Background Color field of program #1530 for the installation branch. If both the installation dealer and branch have background colors defined, the color of this field is determined by the Background Color field of program #1530 for the installation branch.

Member

Customer or member number with which your company has a marketing alliance.

Codewords/Types

Code words that pertain to the installation. You can enter up to 10 code words (up to 20 characters each) for the installation.

The Type menu originates from program #1575.

Note: Right-clicking on the blue label or field opens a code word details window, which displays code word definitions.

You can only edit code words from Data Entry Master if none of the code words contain a type or expiration date. (See Codewords.)

You can enter wildcards to search for a code word within the Codewords field. This feature is only used for codes, not passcards.

When you screen scrape the Codewords grid from the Data Entry Master window, SBN disables hot key CTRL+F5, and you cannot access the grid.

Service Type

Displays the service types for contracts attached to the selected installation.

Note: If multiple contracts are attached to the selected installation, only service types from active contracts appear in this grid.

Name

Four fields containing the name of the homeowner or business.

l    An optional title field for the homeowner if the account is residential. If the account is commercial, leave this field blank. (This menu originates from program #1704/57.)

l    A first name field for the homeowner if the account is residential. If the account is commercial, leave this field blank.

l    A middle initial field for the homeowner if the account is residential. If the account is commercial, leave this field blank.

l    A last name field for the homeowner if the account is residential. If the account is commercial, this field displays the name of the business. This field accepts up to 60 characters.

Fax

Fax number for the installation.

Language

A language code that indicates reports for the installation print in a language other than English.

Note: Functionality is currently limited to French only and reports #2005 and #2033.

Language Description

(No label)

A language description displayed above the Language field based on the language selected. This field will flashes red.

Note: For this field to be displayed, option ba544 must be "On".

Origin

Origin of the dealer associated with the installation. (The data in this read-only field originates from program #1537.)

A.K.A.

Also Known As or alias. An optional field for a customer who is called by more than one name.

Installation Branch

Branch responsible for equipment installation at this location. (This menu originates from program #1530.)

This field may fill with a default branch based on the zip code, but you can override the default.

Note: This drop-down menu displays areas restricted to Branch/Dealer Profiles assigned to the user. This menu only displays branches associated in program #1530 with the dealer you select for the installation.

The color of this field is determined by the selection in the Background Color field of program #1530 for the selected branch.

Subscriber Type

The type of customer, such as residential or commercial. (This menu originates from program #1534.)

SBN may enter a default in this field based on the customer type selected in Marketing; you can override the default.

Subscriber Type Description
(No label)

Text description of the subscriber type. (This text originates from program #1534.)

Address

Three fields containing the installation address.

l    The street number for this installation.

l    The street name for this installation. This field accepts up to 60 characters.

l    The apartment or suite number for this installation.

Monitoring Branch

Location where monitoring occurs. (This menu originates from program #1530.)

Note: This drop-down menu is restricted by Branch/Dealer Profiles assigned to the user. This menu only displays branches associated in program #1530 with the dealer you select for the installation.

Class

You may select up to 15 codes from the drop-down menus for tracking services provided or other customer-specific information. (These menus originate from program #1555.)

Note: Right-clicking on the blue label or field opens the Class Description window in which you view class codes and descriptions. (See Class.)

Installation Group 1

Financial group assigned to this installation; often used to group invoice and report information. Any entry in this field will also appear in the Ins Group 1 field in the Installation Pane of Contract Master (program #548).  (This menu originates from program #1868.)

Installation Group 2

Financial group assigned to this installation; often used to group invoice and report information. Any entry in this field will also appear in the Ins Group 2 field in the Installation Pane of Contract Master (program #548). (This menu originates from program #1868.)

Installation Group 1 Name

Financial group name assigned to the installation. This field auto-populates when a user selects the Installation Group 1. This field is write protected.

Installation Group 2 Name

Financial group name assigned to the installation. This field auto-populates when a user selects the Installation Group 2. This field is write protected.

Additional Address
(No label)

An additional line for the street address.

County

The county of the homeowner or business.

Note: SBN may enter a default county based on the Zip Code field, which originates from program #1718. You can override the default.

Service Branch

Branch responsible for installation service. (This menu originates from program #1530.)

Note: This drop-down is restricted by Branch/Dealer Profiles assigned to the user. This menu only displays branches associated in program #1530 with the dealer you select for the installation.

Note: When running maintenance tickets for a branch in Maintenance Ticket Generation (program #701), a Service Branch MUST be assigned.

Service Region

Geographic subdivision of the service branch. Use the Service Region to schedule service. (This menu originates from program #1530.)

ZIP

Installation zip code.

SBN may use a valid zip code to create defaults for the City, County, State, Time Zone, and Branch fields. (This menu originates from program #1718.)

Note: You can type a few digits or characters of the zip code to narrow the choices in the menu.

If dealer restrictions apply, this menu displays

l    Those zip codes associated with the same dealer ID that is associated with the selected customer

l    Zip codes not associated with a dealer ID

When you change an installation zip code, if the GeoCode Quality of the zip code record in program #1718 is higher than the GeoCode Quality entered for the installation, SBN automatically updates the installation latitude, longitude, and GeoCode Quality with the values entered for the zip code in program #1718.

When you enter a zip code that does not exist in program #1718, a New Zip Code window opens in which you may enter zip code details that SBN uses to create an entry for the zip code in program #1718.

City

City of the installation. This field holds a maximum of 50 characters.

Note: SBN may enter a default city based on the Zip Code field, which originates from program #1718. You can override the default.

State

State of the installation. (This menu originates from program #1510.) This field holds a maximum of 60 characters.

Note: SBN may enter a default state based on the Zip Code field, which originates from program #1718. You can override the default.

When option ba239 is off, SBN does not create a default based on the Zip Code field. You can change the zip code without SBN generating a state.

Time Zone

Time zone of the installation. (This menu originates from program #1739.)

Note: SBN may enter a default time zone based on the Zip Code field, which originates from program #1718.

Patrol Branch

Branch responsible for sending patrol agencies to this location. (This menu originates from program #1530.)

Note: SBN may enter a default branch based on the Zip Code field, which originates from program #1718.

This drop-down is restricted by Branch/Dealer Profiles assigned to the user. This menu only displays branches associated in program #1530 with the dealer you select for the installation.

Patrol Region

Geographic subdivision of the patrol branch, generally used for scheduling patrol dispatch. (This menu originates from program #1530.)

Note: SBN may enter a default region based on the Zip Code field, which originates from program #1718.

Cross Street

Nearest major cross street to the installation, for dispatch information. This field accepts up to 60 characters.

Map Grid

Map coordinates for the installation site.

Receiver Branch

Branch where the backup host resides. If the main system fails, backup monitoring or manual monitoring can occur at this location. (This menu originates from program #1530.)

Note: This drop-down is restricted by Branch/Dealer Profiles assigned to the user. This menu only displays branches associated in program #1530 with the dealer you select for the installation.

Monitoring Status

Determines whether SBN places alarm signals in the Alarm Queue, only records signals in the Alarm Log, or disregards signals for the installation. The monitoring status also defines what type of billing is allowed, if any. (This menu originates from program #1540.)

This field displays the monitoring status of the entire installation and does not reflect changes to the monitoring status of individual CIDs within the installation.

The monitoring statuses are color coded:

l    Blue - monitored

l    Purple - log only

l    Red - accounts not monitored

Note: If the monitoring status changes to Active, the detector inspection dates attached to the installation update automatically to reflect the status change date.

Monitoring Status Date
(No label)

This field defaults to the last date a user changed the monitoring status. You can override the default.

Access Branch

You may select an access branch to associate with this installation. (This menu originates from program #1530.)

Note: Use Access Branch with Securitas Partner Invoicing. This menu only displays branches associated in program #1530 with the dealer you select for the installation.

Latitude

Latitude of the installation location. Range is 0º to (+/-) 90º. For example: 34.33896.

Note: When your company integrates with MapPoint, if the Latitude/Longitude fields contain coordinates, MapPoint displays a push pin at those coordinates on the image it displays. If these fields are blank, MapPoint displays a map zoomed into the installation address.

When you change an installation zip code, if the GeoCode Quality of the zip code record in program #1718 is higher than the GeoCode Quality entered for the installation, SBN automatically updates the installation latitude, longitude, and GeoCode Quality with the values entered for the zip code in program #1718.

Longitude

Longitude of the installation location. Range is 0º to (+/-) 180º. For example: -79.43433.

Note: When your company integrates with MapPoint, if the Latitude/Longitude fields contain coordinates, MapPoint displays a push pin at those coordinates on the image it displays. If these fields are blank, MapPoint displays a map zoomed into the installation address.

When you change an installation zip code, if the GeoCode Quality of the zip code record in program #1718 is higher than the GeoCode Quality entered for the installation, SBN automatically updates the installation latitude, longitude, and GeoCode Quality with the values entered for the zip code in program #1718.

Geocode Quality

You may type a rating for the geocode of the installation.

Note: When you change an installation zip code, if the GeoCode Quality of the zip code record in program #1718 is higher than the GeoCode Quality entered for the installation, SBN automatically updates the installation latitude, longitude, and GeoCode Quality with the values entered for the zip code in program #1718.

Phone 3

Third phone number for the installation.

Territory

Identifies the territory to which the selected installation is attached. (This menu originates from program #1616.)

Br Misc Flg 1

If this box displays a check mark, the customer is an active franchise partner. (This is a read-only check box.)

Dealer

Name of the dealer associated with this installation. (This read-only field displays data from program #1537.)

Note: The color of this field is determined by the selection in the Background Color field of program #1537 for the installation dealer, or by the selection in the Background Color field of program #1530 for the installation branch. If both the installation dealer and branch have background colors defined, the color of this field is determined by the Background Color field of program #1530 for the installation branch.

Dealer Phone 1 (No label)

Primary phone number of the dealer contact associated with this installation. (This read-only field displays data from program #1537.)

Note: The color of this field is determined by the selection in the Background Color field of program #1537 for the installation dealer, or by the selection in the Background Color field of program #1530 for the installation branch. If both the installation dealer and branch have background colors defined, the color of this field is determined by the Background Color field of program #1530 for the installation branch.

Dealer Phone 2 (No label)

Secondary phone number of the dealer contact associated with this installation. (This read-only field displays data from program #1537.)

Note: The color of this field is determined by the selection in the Background Color field of program #1537 for the installation dealer, or by the selection in the Background Color field of program #1530 for the installation branch. If both the installation dealer and branch have background colors defined, the color of this field is determined by the Background Color field of program #1530 for the installation branch.

Country

Country of the installation.

Note: When you create or change an account address, this field defaults to the country value defined for your user ID in program #1811.

Building

Name of the building for the installation.

Note: QAS address validation uses this field for UK addresses.

Ito Pdate

The last date that the installation address was processed by the PSAP Lookup Service Intrado integration. (For more information about the PSAP Queue and PSAP Lookup Service, see the PSAP Lookup Service section of the SBN Service Manager document.)

Branch

Name of the branch associated with the installation. (This read-only field displays data from program #1530 and depends on the branch entered in the Installation Branch field.)

Branch Phone 1 (No label)

Primary phone number of the branch contact associated with the installation. (This read-only field displays data from program #1530 and depends on the branch entered in the Installation Branch field.)

Branch Phone 2 (No label)

Secondary phone number of the branch contact associated with the installation. (This read-only field displays data from program #1530 and depends on the branch entered in the Installation Branch field.)

Business Unit

Business unit associated with the installation. (This menu originates from program #1600.)

Note: When option ba480 is on, SBN only allows users to access contracts and installations associated with the business unit types included in the user's selected business unit access profile in program #1811. When option ba480 is off, the business unit access restriction is not active. In Program #559 a user can view and select a Business Unit from the drop down, this field will be a Read Only.

Ito Nxt Pdt

Next date that the installation address is scheduled to be processed by the PSAP Lookup Service Intrado integration. (For more information about the PSAP Queue and PSAP Lookup Service, see the PSAP Lookup Service section of the SBN Service Manager document.)

Credit Score

Credit score of the homeowner. This field accepts up to four digits.

Note: If you chose Jump to Data Entry/Cust Serv to reach Data Entry from Marketing (program #562), SBN fills this field with the data from the Credit Score field in that screen. If you choose Jump to Contract Master, SBN fills the Credit Score field in that screen with the data from this field.

Credit Ref

Credit reference for the homeowner.

Note: If you chose Jump to Data Entry/Cust Serv to reach Data Entry from Marketing (program #562), SBN fills this field with the data from the Credit Ref field in that screen. If you choose Jump to Contract Master, SBN fills the Credit Ref field in that screen with the data from this field.

Credit Date

Date the credit score was received. SBN updates this field when a user changes the Credit Score or Credit Result.

Note: If you chose Jump to Data Entry/Cust Serv to reach Data Entry from Marketing (program #562), SBN fills this field with the data from the Credit Date field in that screen. If you choose Jump to Contract Master, SBN fills the Credit Date field in that screen with the data from this field.

Credit Result

Select a credit result for the homeowner. (This menu originates from program #1590/66.)

Note: If you chose Jump to Data Entry/Cust Serv to reach Data Entry from Marketing (program #562), SBN fills this field with the data from the Credit Result field in that screen. If you choose Jump to Contract Master, SBN fills the Credit Result field in that screen with the data from this field.

New Mon Stat

You may select a future monitoring status for the installation. Background Task 14 in program #1712 changes the monitoring status of any installation with a status in this field on the selected date. (This menu originates from program #1540.)

New Mon Stat Date
(No label)

Select a date when the monitoring status in the New Mon Stat field becomes active. Background Task 14 in program #1712 changes the monitoring status of any installation with a selection in the New Mon Stat field on the selected date.

New Mon Stat Time
(No label)

Select a time when the monitoring status in the New Mon Stat field becomes active. Background Task 14 in program #1712 changes the monitoring status of any installation with a selection in the New Mon Stat field on the selected date.

VIP Priority Type

You may select a VIP priority type that determines the priority adjustment of alarm signals on this installation with priorities that fall within the range defined for the selected VIP priority type in program #1657. (This menu originates from program #1657.)

Classes Scroll Box

View the 15 class codes for the installation.

You can only view information in this scroll box. To edit Class information, right-click on the blue Class fields in Change mode and select codes from the drop-down menus. (See Class.)

Note: Option sv062 controls this feature. When this option is on, the Classes scroll box appears. When off, the scroll box does not appear.

Email 1

Primary email address(es) for the installation. You may enter a single email address, a list of email addresses separated by commas, or an email distribution group from program #1898 in this field. 

Note: When option sv079 is on, SBN includes the email address(es) from this field in new service requests with a blank email for the selected installation.

Email 2

Secondary email address(es) for the installation. You may enter a single email address, a list of email addresses separated by commas, or an email distribution group from program #1898 in this field.

Email 3

Third email address(es) for the installation. You may enter a single email address, a list of email addresses separated by commas, or an email distribution group from program #1898 in this field.

Email 4

Fourth email address(es) for the installation. You may enter a single email address, a list of email addresses separated by commas, or an email distribution group from program #1898 in this field.

Misc75

Customer-defined field; no functionality in SBN. (This menu originates from program #1590/42.)

Note: If you define a default value for this field in program #1843, you must select the Protect If Filled check box as well. Otherwise, SBN displays an 'Invalid Entry' message when you attempt to save changes in program #559.

Misc76

Customer-defined field; no functionality in SBN. (This menu originates from program #1590/43.)

Note: If you define a default value for this field in program #1843, you must select the Protect If Filled check box as well. Otherwise, SBN displays an 'Invalid Entry' message when you attempt to save changes in program #559.

Agreements Grid

Agreement

Service agreements associated with the installation. (These menus originate from program #1643.)

Description

Text descriptions of the service agreements.

Valid From

Dates when the service agreements become valid.

Valid To

Dates when the service agreements are no longer valid.

Version

Number of times the service agreements have been changed.

Not Current

An X in this column indicates the service agreement is not current.

Checkbox 1

Selecting this checkbox will also populate the Checkbox 1 field in the CS Basics tab.

Checkbox 2

Selecting this checkbox will also populate the Checkbox 2 field in the CS Basics tab.

Textbox 11

Making a selection in this dropdown menu will enter the same selection into the Textbox 11 field in the CS Basics tab.

Textbox 24

If any information is saved in the CS Basics tab, this box will contain the login name of the person doing so and the date and time of the save.

Communication Log Number (not labeled)

The number in the hyperlink displayed is the same as the Communication Log number (program #1888) assigned to this account. Click on the link to open the communications log entry.

Textbox 25

If any information is saved in the CS Basics tab, this box will contain the login name of the person doing so and the date and time of the save.

Dispatch Count Calendar Year

This field keeps a continued count for the total number of dispatches made in the current calendar year for the selected installation.

Field

Description

Installation Date

Date on which the system was installed. You cannot select a date in the future.

Online Date

Date on which signal monitoring began.

Master CID

For a subzoned installation, this field displays a master CID to which this subzoned installation belongs. Linking the subzoned installations to a master CID enables you to view a combined Alarm Log for the master account and its subzoned accounts.

Note: Before setting up any sub-zoned installations, you must create the related master CID installation.

Subzone

Select this check box to indicate this account is a master CID that contains related subzoned installations.

No Sync Allowed

If you select this check box, SBN does not allow users to sync contacts in the Action Plans tab call list.

Bus. Cr. Date

Business creation date. Customer-defined field; no functionality in SBN.

Mail Group (1)

Use this field to group mailings for those subscribers with more than one account, so that they receive a single mailing of reports.

If you right-click on the blue label or field and select Installation Mail, a dialog box opens in which you can enter mailing group information. (See Mail Group.)

Note: When option ba198 is on, this field appears as a menu. (This menu originates from program #1800.)

Mail Group 2 (No label)

Optional additional mailing group.

Key Number

50 character field for the identification number of the key held at the monitoring station.

Permit

Permit information. After a user enters permits for this installation, a permit number displays in this field.

If you right-click on the blue label or field and select Permits, a dialog box opens in which you can enter permit information. (See Permit.)

Note: This field holds a maximum of 12 alphanumeric characters.

Passcards

A passcard is a unique entry device assigned to an individual.

If this check box is selected, SBN allows users to add passcards to the Action Plan tab for this installation. If this check box is not selected, SBN does not allow users to add passcards in the Action Plans tab.

If you right-click on the blue label and select Passcards, a window opens that displays a list of downloadable passcards for this CID and any sub-zoned accounts. (Passcards must be downloadable and have a line index assigned to appear in this list.)

Note: Complete this field properly when initially setting up an installation. If you select or clear this check box after you create action plans, SBN requires you to delete all contacts before continuing.

Note: You must select this check box in order to use the High Security column in Action Plans. See Column Descriptions - Agency and Contact Details in the Action Plans document.

Note: Access to edit this check box is determined by action 559/738.

Test Timer Close Only

If you select this check box, test timers only expire when the alarm system is armed (or closed). While the alarm system remains in an open status, SBN does not send test timer signals.

Note: Turn option mo137 on to activate this function.

Note: If this box is checked and a value is input into the Misc38 field, any alarm disarmed within the preset time will send a duress alarm. This feature is for Company 105 only.

Policy Number

Policy number of the customer's insurance coverage.

NAF Code

Code that indicates the type of business. Customer-defined field that has no functionality in SBN. (This menu originates from program #1660.)

Telco Location

Location of the telephone company termination block. This field accepts up to 30 characters.

Telco Number

Phone number or leased line connected to the panel.

Panel Location

Physical location of the panel at the premises.

Backup

If this box displays a check mark, a verification backup signal is required at this installation: every signal received from the first CID must get a corresponding signal from the second CID within 60 seconds. If the backup signal is not received, SBN generates a missing backup signal exception.

Note: This feature is currently available for installations containing two CIDs only.

Insurance Type

Type of insurance the customer has. (This menu originates from program #1590/48.)

Pets

Identifies the type of pets located at the installation. (This menu originates from program #1590/3.)

For clients using IVR, this is the IVR_REST field. The selection in the drop-down menu of this field determines whether the installation is IVR restricted.

Note: SBN does not permit users to start IVR processing in program #537 on installations that are IVR restricted, and does not permit users to set up IVR details in the IVR tab.

When a user indicates in this field that the installation is IVR restricted, SBN selects the None radio button in the IVR tab, wiping out any existing IVR setup for the installation.

Template

If you select this check box, the CID is available in the Template menu in the CID Zoom window.

Inspection Authority

Inspection authority for fire system devices; entered in the Inspections tab. (This is a read-only field.)

Insurance ID

Insurance company responsible for the installation premises. (This menu originates from program #1541.)

DCC (Derived Channel Communication Scanner Number)

Code for tracking the installation DCC scanner number.

Note: DCC is a telecommunication method involving two-way receivers, which requires special handling.

DCC Port Number
(No label)

Code for tracking the installation DCC port number.

Note: DCC is a telecommunication method involving two-way receivers, which requires special handling.

Verification

Indicates whether verification reports run for this installation. Verification reports show data entry changes for this installation.

l    Type a minus sign if you should never run verification reports for this installation.

l    Leave this field blank to run verification reports for this installation.

l    This field defaults to an X when you save a new installation record or when you make a change to any of the data windows.

Sales

ID of the sales person associated with the installation. (This menu originates from program #1539.)

This menu displays only those resources

l    Associated with the same dealer ID as the work order

l    Not associated with any dealer ID

Price List

Read-only field. Displays the price list group for an installation with an active contract status.

Note: If an installation has multiple contracts with active status, this field displays the price list of the first created contract.

Business ID

Business identification number. Customer-defined field; no functionality in SBN.

No Passcard Print

If you select this check box, SBN does not allow you to select the Print check box for any contacts in the Contact Details pane of the Action Plans tab, preventing you from printing passcards for the installation.

Warranty

Text generally used for company-specific warranty information.

Part Date

Parts warranty expiration date. (An entry in this field is optional.)

Labor Date

Labor warranty expiration date. (An entry in this field is optional.)

Open/Close Name

Printing option for open/close reports; only affects reports #2047, #2049, and #2073.

l    If you select this check box, the O/C reports print both the user ID and the actual passcard holder name.

l    If you leave this check box blank, the O/C reports print only the user ID.

Inspection Authority

The inspection authority for the account. (This menu originates from program #1832.)

Contract Status

Displays the status of the most recently created contract for the selected installation.

Note: This read-only field displays data from Contract Master (program #548).

Misc10

Customer-defined field; no functionality in SBN.

Report Flag

Codes for tracking customer-specific report functionality. You may enter up to 10 codes. (This menu originates from program #1555.)

Customer Since

Original installation date. This field is generally used for chain accounts to indicate the date on which installers set up the first installation of a chain.

Installer

Person responsible for the installation at this premises. (This menu originates from program #1543.)

This menu displays only those resources

l    Associated with the same dealer ID as the work order

l    Not associated with any dealer ID

Read Only

Select this check box to make this installation record a read-only template for new installations.

Note: Your action profile must include action 559/17 to change a read-only template.

Misc36

Company-defined field; no functionality in SBN.

Duress

Special downloaded code for duress.

Note: When you use this code instead of the normal disarm code, SBN generates an alarm signal to Monitoring. Information in this field displays in the Installation pane of Contract Master (program #548).

Bulletin ID

Bulletin ID that is a cross reference to program #1720, where users post text messages to a bulletin board using a match type on TXTREF.

When you make a change in this field, it appears in the Change Log as a change to field Textzonfef.

When installations have something in common, they can share messages by using the same bulletin ID. A shared bulletin ID prevents the user from having to separately attach the same message to each installation.

If you right-click on the blue label or field and select Bulletin, a dialog box opens that displays the current messages for this bulletin ID. (See Bulletin ID.)

Subdealer

Secondary dealer for the installation. (This menu originates from program #1537; only dealers flagged as subdealers appear in this menu.)

Note: When option ba473 is on, users can only access installations with a dealer and subdealer that match their Dealer Access Profile in program #1811.

Misc37

If option mo154 is on, the passcard extension defaults from the number in this field instead of from Installation Branch.

Misc45

Company-defined field that accepts integers only; no functionality in SBN.

Misc44

Company-defined field; no functionality in SBN. This field accepts up to 20 characters.

GHQ Account Number (No label)

General Headquarters or Corporate account number.

Contract Date

Date on which a user created the contract for this installation.

Note: SBN does not validate this entry against the entry in Contract Master.

Maintenance

Maintenance type for installations with a maintenance contract or scheduled services. (This menu originates from program #1555.)

If you right-click on the blue label or field and select Maintenance, a maintenance dialog box opens for entering multiple maintenance types and dates. (See Maintenance.)

Frequency in Months
(No label)

Frequency of maintenance visits in months. (SBN only calculates maintenance tickets in program #701 for a frequency in months that the number 12 divides into, such as 1, 2, 3, 4, 6, and 12 months.)

You should use either months or days for frequency of maintenance visits, not both. IBS recommends that you remove the Frequency field that you do not use. (See the Customizing Layouts in SBN document in Reference for how to remove a field.)

Frequency in Days
(No label)

Frequency of maintenance visits in days.

You should use either months or days for frequency of maintenance visits, not both. IBS recommends that you remove the Frequency field that you do not use. (See the Customizing Layouts in SBN document in Reference for how to remove a field.)

Last Maintenance Date
(No label)

Last maintenance date for this installation.

Note: Option sv037 defines the service request work type for which SBN updates the Last Maintenance Date when you close a service ticket.

Excess Signal

Billing rates for excessive signal traffic at this installation. (This menu originates from program #1817.)

Misc38

Company-defined field; no functionality in SBN.

Note: This menu may include a value that, when selected, blocks VRU access to this installation. Create this selection in Installation Miscellaneous Fields (program #1590/33).

Note: In Company 105, if this field contains a value and the Test Timer Close Only checkbox is checked, any alarm disarmed within the preset time will send a duress alarm.

GL Type

Type of general ledger account to which users can send revenue from the selected installation. The data in this read-only field originates from the GL Type field of the Installation pane in Contract Master (program #548).

Note: If the selected installation is linked to more than one contract, it may have more than one GL Type.

Comment

Free-form text comment about this account.

Note: This comment appears in the first Comment field in the Insert Test window when a user inserts this account into test. When you use the Special Change function (the second Change Record button), SBN clears this field.

VIP

Free-form text.

UL Grade (Misc42)

UL security grade; controls special actions in Monitoring that must occur for UL events. (This menu originates from program #1732.)

Note: If option mo163 is on, the Dispatch window displays this UL grade instead of the UL grade from the Zones tab.

Misc46

Company-defined field; no functionality in SBN.

Comment 2
(No label)

Additional free-form text comment about this account.

Note: This comment appears in the first Comment field in the Insert Test window when a user inserts this account into test. When you use the Special Change function (the second Change Record button), SBN clears this field.

Service Type

Installation service type. (This menu originates from program #1892.)

Note: This menu appears in the user's language.

Misc No 1

Company-defined field; no functionality in SBN.

Callout City

Company-defined field. (This menu originates from program #1590/04.)

Skills (1)

Set of up to 20 skills a user should have to service or monitor this installation, such as fluency in a specific language. (These menus originate from program #1862.) Define user skill sets in program #1501, program #531, or in the Users tab of program #1811.

Note: You may assign a color code and priority to each of these Skills fields in program #1862. The Skills field to which you assign a skill with the highest priority in program #1862 determines the color of the Installation Number field in Data Entry Master.

Skills 2 (No label)

Set of up to 20 skills a terminal should have to service or monitor this installation, such as access to two-way voice equipment. (These menus originate from program #1862.) Define terminal skill sets in program #1861.

Note: You may assign a color code and priority to each of these Skills fields in program #1862. The Skills field to which you assign a skill with the highest priority in program #1862 determines the color of the Installation Number field in Data Entry Master.

Fiscal Date

First fiscal date on which the associated account received revenue for this installation. This date defaults according to the following rules:

l    If the installation date is greater than the fiscal date, the fiscal date remains blank.

l    If the installation date and fiscal date are blank, both fields remain blank.

l    If the installation date is less than the fiscal date, SBN enters the fiscal date based on program #568.

l    If the installation date and the fiscal date are filled, all dates remain the same.

Option ba142 should be off for this function.

Note: If the option ba142 is on, SBN fills the Installation Date field as soon as you tab through the Fiscal Date field. This could result in the fiscal date being filled before the installation is complete.

Change Date

Last date a user saved changes to the installation record.

Change User

ID of the user who last changed the installation record.

Misc23

Company-defined field; no functionality in SBN. (This menu originates from program #1771.)

Customer Type

Company-defined field. (This menu originates from program #1590/21.)

Special Instructions

Any special instructions regarding this installation.

Service Instructions

Any service instructions regarding this installation. This text also appears in the Service Log Details window.

Original Installer

Identifies the original installer. (This menu originates from program #1811.)

Note: This menu displays only those resources

l    Associated with the same dealer ID as the work order

l    Not associated with any dealer ID

The telemarketer ID Picklist will display instead of the Installer ID picklist when Option temp105 is ON.

Follow Up

Company-defined field. (This menu originates from program #1590/22.)

Two-Way Voice Test

Date of the last successful IVR two-way voice test. (ATOM procedure inet_ivr_audio_gateway_upd updates this field on a successful two-way voice test of the installation.)

Special Instructions 2 (No label)

Any special instructions regarding this installation.

Misc50

Customer-defined field; no functionality in SBN.

Service Instructions 2 (No label)

Any service instructions regarding this installation. This text also appears in the Service Log Details window.

Customer Since

Date on which a user first recorded the customer online.

Note: SBN populates this field with the date from the Customer Since field in the Installation pane of Contract Master (program #548).

Misc41

Customer-defined field; no functionality in SBN.

OC Schedule Account

Use this field to link a CID that controls all open/close schedules for this installation.

When you enter a CID in this field, the open/close schedules from that CID appear in the Open/Close Schedule tab for this installation.

You cannot add or update O/C schedules from this installation; you must update them in the Open/Close Schedule account.

Misc40

Use this field to type a web address that users can view from the Alarm Log when they choose Get HTTP. (This field accepts up to 160 characters.)

Service Instructions 3 (No label)

Any service instructions regarding this installation. This text also appears in the Service Log Details window.

Directions

Driving directions to the installation; Dispatch uses this information.

Old Ins #

Previous policy number of the customer’s insurance, if applicable.

Misc43 (Suppress Multiple Alarm Emails)

If you select this check box, SBN does not send emails if more alarms are generated from a CID already in the Alarm Queue.

Misc48

Customer-defined field; no functionality in SBN.

Misc49 (Secondary Archive)

This check box controls where SBN stores data when you choose Archive in the Alarm Log tab. If you select this check box, SBN stores the data from the Alarm Log and O/C Log in a secondary archive. Background tasks 61, 62, and 63 determine what data SBN moves into the secondary archive.

Note: Option ba422 must be on for SBN to store data in the secondary archive. Once you select this check box, do not change it. It is not retroactive.

Pet Agreement

Details of any agreement with the customer about the pets at the installation.

Ext Status

Customer-defined field; no functionality in SBN.

Ext Status Date

Customer-defined field; no functionality in SBN.

Class 2

You may select up to 20 codes from the drop-down menus for tracking services provided or other customer-specific information. (These menus originate from program #1555, indexes 60-79.)

Note: The Class 2 fields do not generate cycle fees.

Cancel Track

Cancellation date of the monitoring contract. Use this field to include the installation in the Cancellation Tracking Report (#2172).

Call List Account

SBN includes the action plan contacts of the account entered in this field with the selected installation's contacts in the Dispatch (program #537) call list when option mo180 is on.

Call List First

When you select this check box, SBN lists the action plan contacts of the account in the Call List Account field before the selected installation's contacts in the call list when an operator handles alarms in the Dispatch tab.

Note: When you select both this check box and the Dealer First check box, the contacts of the account entered in the Default Account field of program #1537 for the dealer associated with this installation are listed first in the Dispatch call list, followed by the Call List Account contacts. SBN lists the installation action plan contacts last in the Dispatch call list.

Dealer First

When you select this check box, SBN lists the action plan contacts of the account in the Dealer Profiles (program #1537) Default Account field before the selected installation's contacts in the call list when an operator handles alarms in the Dispatch tab.

Note: When you select both this check box and the Call List First check box, the contacts of the account entered in the Default Account field of program #1537 for the dealer associated with this installation are listed first in the Dispatch call list, followed by the Call List Account contacts. SBN lists the installation action plan contacts last in the Dispatch call list.

Misc51

Company-defined field; no functionality in SBN. This field accepts up to 40 characters.

Misc52

Company-defined field; no functionality in SBN. This field accepts up to 40 characters.

Misc53

Company-defined field; no functionality in SBN. This field accepts up to 40 characters.

Misc54

Company-defined field; no functionality in SBN. This field accepts up to 40 characters.

Misc55

Company-defined field; no functionality in SBN. This field accepts up to 40 characters.

Misc56

Company-defined field; no functionality in SBN. This field accepts up to 40 characters.

Misc57

Company-defined field; no functionality in SBN. This field accepts up to 40 characters.

Misc58

Company-defined field; no functionality in SBN. This field accepts up to 40 characters.

Misc59

Company-defined check box; no functionality in SBN.

Misc60

Company-defined check box; no functionality in SBN.

Misc61

Company-defined check box; no functionality in SBN.

Misc62

Company-defined check box; no functionality in SBN.

Misc63

Company-defined field; no functionality in SBN. (This menu originates from program #1590, index 52.)

Misc64

Company-defined field; no functionality in SBN. (This menu originates from program #1590, index 53.)

No Test

Select this check box to indicate that the installation cannot be put into Test or Runaway mode in the Insert Test tab of Data Entry.

Note: Users with action 559/218 can put installations into Test or Runaway mode whether this check box is selected or not.

Misc65-70

Company-defined fields; no functionality in SBN. These fields are hidden by default.

Note: To make these fields visible, right-click anywhere in the Basics tab and choose Toggle Edit Mode from the drop-down menu. Right-click again, choose Save Field Defaults and choose an access level. In the Save Fields window that opens, place an X in the Visible column for each field you want to appear. For more information, see the Customizing Layouts in SBN document.

Misc71

Company-defined field; no functionality in SBN. This field accepts up to 50 characters.

Misc72

Company-defined field; no functionality in SBN. This field accepts up to 50 characters.

Misc73

Company-defined field; no functionality in SBN. This field accepts up to 50 characters.

Misc74

Company-defined field; no functionality in SBN. This field accepts up to 50 characters.

SvReqPO

Field

Description

CID

CID number from which to copy.

Installation Number

Installation number from which to copy.

Dealer ID (No label)

Dealer ID of the installation from which to copy.

Copy Zones

If you select this check box, SBN copies all zones for the CID or installation along with any test template masks associated with the zones.

Access to this check box is determined by action 559/730.

Note: SBN resets zones to plan 0 if the selected destination plan does not exist. 

Copy Plan(s)

If you select this check box, SBN copies all action plans for the CID or installation.

Access to this check box is determined by action 559/731.

Copy Contacts

If you select this check box, SBN copies all contacts from the action plans for the CID or installation.

Access to this check box is determined by action 559/732.

Copy Devices

If you select this check box, SBN copies all inspection devices for the CID or installation.

Access to this check box is determined by action 559/733.

Copy Components

If you select this check box, SBN copies all physical components for the CID or installation.

Access to this check box is determined by action 559/734.

Use Panel Default

If you select this check box, SBN copies all zones for the CID in the Default Account field in program #1742.

Access to this check box is determined by action 559/735.

Copy Agencies

If this box displays a check mark, SBN copies all agencies from the CID or installation.

Access to this check box is determined by action 559/736.

O/C Schedule

If this box displays a check mark, SBN copies all open/close schedules from the CID or installation.

Access to this check box is determined by action 559/737.

CID Index

If multiple CID numbers are attached to the current installation, type the correct number for the CID to which you want to copy the zones or action plans. For example, if there are three CIDs, type 1, 2, or 3.

Note: Complete either this field or the CID field, not both.

CID

CID number to which you want to copy the zones or action plans.

Note: Complete either this field or the CID Index field, not both.

Zone Range

From

You may select one zone or a range of zones to copy to the specified account along with any test template masks associated with the zones; select the beginning zone of the range.

Note: SBN resets zones to plan 0 if the selected destination plan does not exist.

To

You may select one zone or a range of zones to copy to the specified account along with any test template masks associated with the zones; select the ending zone of the range.

Note: SBN resets zones to plan 0 if the selected destination plan does not exist.

Plan Range

From

You may select one action plan or a range of action plans to copy to the specified account; select the beginning action plan of the range.

To

You may select one action plan or a range of action plans to copy to the specified account; select the ending action plan of the range.

O/C Range

These fields appear only when you select the O/C Schedule check box.

From

You may select one open/close schedule or a range of O/C schedules to copy to the specified account; select the beginning open/close schedule of the range.

To

You may select one open/close schedule or a range of O/C schedules to copy to the specified account; select the ending open/close schedule of the range.

Field

Description

Description

Abbreviation of the selected panel.

Text

Text description of the selected panel.

Default Account

Default account associated with the selected panel in Panel Types (program #1742.)

Text
(No label)

Text entered in the Description field of Panel Types (program #1742).

Address

You may type the IP address or DNS name of the panel.

Password

You may type the password required to access the IP address of the video panel.

User Name

You may type the user name required to access the IP address of the video panel.

Parameters

You may type the parameters for configuring individual video panels, such as Teldat, OzVision, DigiOp. The parameters are optional per panel.

Program

Number

Document Link

Description

Marketing

562

Marketing and Marketing Basics

Make sales, track leads, and market alarm systems. Jump to Data Entry Master from Marketing to automatically import marketing inquiry details into a new installation record, or to view or change existing installation details.

Contract Master

548

Contract Master

Enter and manage contract billing information for an installation. Jump to Contract Master from Data Entry to import customer information into a new contract, or to view or change an existing contract.

Dispatch (Monitoring) Tab

537

Dispatch

View and treat incoming alarms for the selected installation, or any alarms that match your user skill profile.

Alarm Queue Tab

538

Alarm Queue

View all incoming alarms that have not been resolved.

Zones Tab

N/A

Zones

Define groups of areas or devices at the selected installation site from which alarm signals generate.

Action Plans Tab

N/A

Action Plans

Create and maintain customer-defined plans for handling alarm events for the selected installation. Add or generate passcards for the installation.

O/C Schedule Tab

N/A

Open/Close Schedule

Create and maintain open/close monitoring schedules for the selected installation.

Inspections Tab

N/A

Inspections

Designate inspection agencies for installations, and track installed devices and their inspection histories.

Alarm Log Tab

N/A

Alarm Log

View information about all actions taken on alarm incidents for the selected installation.

Service Log Tab

N/A

Service Log

Create and maintain service requests for the selected installation.

O/C Log Tab

N/A

Open/Close Log

View all open/close alarm events for the selected installation.

Change Log Tab

N/A

Change Log

View all changes made to the selected installation record.

Texts Tab

N/A

Texts

View action plan text for the selected installation; enter and edit temporary comments.

Insert Test Tab

N/A

Insert Test

Insert the selected installation into Test or Runaway mode; change the monitoring status of the installation.

O/C Status Tab

N/A

Open/Close Status

Search for and view the status of zones attached to downloadable passcards.

Test Queue Tab

N/A

Test Queue

View all signal activity in the Test and Runaway alarm queues.

Service Aging Tab

N/A

Service Aging

View outstanding payment balances for the selected installation.

Work Orders Tab

N/A

Work Orders

Set up and track the progress of installations and maintenance work calls.

Internet Log Tab

N/A

Internet Log

View customers' online account activity history.

Floor Plans Tab

N/A

Floorplans

Set up and maintain floor plan images for the selected installation.

Phasing Tab

N/A

Phasing

Track work progress phases of a new installation.

SIM Phone Tab

N/A

SIM Phone

Create and maintain SIM card information for GSM phone numbers tied to panels on the selected installation.

Installed Components Tab

N/A

Installed Components

View installed item details and a log of changes to items for the selected installation.

Pending Service Tab

N/A

Pending Service

Enter non-urgent service issues for the selected installation.

Access Control Tab

N/A

Access Control

Set up and maintain controls to determine which users may access software programs or physical locations within a company.

QAS Pro

N/A

QAS Pro Address Validation

Use QAS Pro to validate addresses entered in Data Entry Master and the Mailing Address dialog box.

Countries

1865

Countries

Select the QAS check box for the countries that are supported by a QAS dataset.

Panel Types

1742

Panel Types

Create and define panel types that appear in the Panel menu of Data Entry.

CID Auto Generation

1724

CID Auto Generation

Define how SBN generates customer IDs when you create new installation records in Data Entry.

Branch Profiles

1530

Branch Profiles

Create and maintain monitoring and installation branch profiles that appear in menus throughout Data Entry.

Dealer Profiles

1537

Dealer Profiles

Create and maintain dealer profiles to assign to installations.

Cancellation Tracking

2172

Cancellation Tracking Report

Generate a report to track cancelled monitoring contracts within a specified period.

Subscriber Types

1534

Subscriber Types

Create and define subscriber types to assign in Data Entry that indicate whether the selected customer is commercial, residential, etc.

Document Templates

1645

Document Templates

Define from which fields in Data Entry SBN exports data into MS Word document templates.

Button

Name

Shortcut Key

Action

Description

Find Customer

alt+f1

559/ 1

Search for a specific customer ID or installation number.

Change Record

f2

559/ 2

Change the details of an installation record.

Note: A CID cannot be changed or deleted if it has any incidents in queue.

New record

f3

559/ 3

Create an installation record.

Copy Current Record

f5

559/ 6

Copy details of the selected installation into a new installation record.

Copy Zone/Plan

shift+f4

559/ 9

Copy existing zones or action plans from a selected installation into the current installation.

Delete Record

shift+f10

559/10

Delete an installation.

SQL Refresh

f11

559/11

Refresh program data to reflect recent changes.

Toggle Operator/Premises Time

shift+f2

559/12

Switch between the time zone of the operator monitoring the installation and the time zone of the premises.

Jump To Contract Master

shift+f9

559/13

Open Contract Master (program #548) with the selected customer's information displayed.

Map

f8

559/14

Open MapPoint on the specific installation address or latitude and longitude, if defined in the Data Entry Master.

Schedule Request

f9

559/15

Create a schedule request.

Document Retrieval

shift+f12

559/16

Pass search parameters to a third-party software application to find documents related to the installation.

Document Scan

shift+f11

559/45

Launch the scan document integration.

(Special) Change Record

alt+f2

559/18

Change installation details with different required fields than in regular Change mode. Define the required fields for this "Special Change" function in program #1843.

Delete CID

Ctrl+f3

559/520

Remove the highlighted CID from the installation.

Note: A CID cannot be changed or deleted if it has any incidents in queue.

Dealer Communication

SHIFT+F8

559/47

Send an email to the dealer for the selected installation.

Zoom CID

F4

559/48

View the CID grid in a separate window.

Video Handler

N/A

559/49

Opens an external video application if the installation includes a CID of the Video line type. This button is client-specific for company 161.

Installation Mail

SHIFT+F6

559/360

Opens the Mailing Address dialog box to enter two additional mailing addresses for the installation.

Display

shift+f1

559/382

Opens external application SDTools.exe (if installed).

Lat/Long Data

ALT+F10

559/51

Opens a web site defined by option gpsweb and passes latitude, longitude, and other data defined by the option from the selected installation to the web site.

PSAP Insert

CTRL+F12

559/52

Insert the selected installation into the PSAP Queue.

On Demand Codewords

F11

559/919

Displays the code words for an installation.

Answer

SHIFT+ALT+A

559/739

Answer an incoming phone call; the Auto Answer button must be pressed to use this button.

This button is part of the Genesys telephony integration for Company 106.

Hangup

SHIFT+ALT+H

559/739

End a phone call. This button is part of the Genesys telephony integration for Company 106.

Transfer

SHIFT+ALT+T

559/739

Open the Call Transfer dialog box to enter transfer preferences for the current phone call.

This button is part of the Genesys telephony integration for Company 106.

Schedule Temp Address

SHIFT+ALT+R

559/741

This button allow the operator to add a temporary address on an installation and set the time and date for the temp. address to start and expire. Once the date expires the user can refresh and the address will revert to the original entry.

Email Maintenance

SHIFT+ALT+S

559/743

This button allows the user to view and change email addresses for all billing accounts/contracts, contacts, and marketing, associated with an installation from within one SBN form.

Document Template

ALT+F9

559/383

Opens a menu of MS Word document or MS Excel spreadsheet templates. You may select a template into which SBN imports data from the selected installation.

Passcard Verification

SHIFT+ALT+U

This button is used to open the Passcard Verification dialog box. When the dialog box appears, a user may verify a passcard number and extension for a contact or a user-select Action Plan, or to verify a VRU code and its passcode for an installer or technician. (Note: For additional information, please see "Passcard Verification" under Dispatch.)

Document Retrieval 1-10

These buttons can display the s_ins, ins_no, and s_svrq in a URL Each button is defined by Options docde1-docde10.

Access Log

559/944

Reports

SHIFT+F7

559/753

Quick Access to various reports.

Duress

559/754

Duress button added for remote worker

External User Management

N/A

559/650

Jump to External User Management (program #1630). Part of Company 120's Gatewatch; company-specific.

One Time Password

N/A

559/651

Part of Company 120's Gatewatch; company-specific.

New/Change Mode

Save

Enter

559/ 3

Save existing record.

Exit

Esc

559/ 3

Exit without saving.

Auto Generate CID

f6

559/ 4

Generate a customer ID number for the selected installation.

Auto Generate Ins#

f7

559/ 5

Generate an installation number for the selected customer.

Zoom in/out of sublevel

f10

559/19

Display the CID grid in an easier to view separate window.

Mod Number

Date

Description

07.02.17580

11/26/08

Added Dealer Communication button and dialog box

08.03.06298, 07.02.17701

12/15/08

Class grid can now hold up to fifteen classes

07.02.17732

08.03.06311

12/16/08

Added option sv059 to automatically display related bulletin text when on.

N/A

01/05/09

Document rewritten

08.03.06375, 07.02.17831

02/06/09

City field now holds up to 50 characters.

08.03.06228, 07.02.17583

02/09/09

Cancel track field; link to Cancellation Tracking Report (#2172).

07.02.17670, 08.03.06283

03/02/09

Added Call List Account field, Call List First, and Dealer First check boxes to Basics tab.

07.02.18105, 08.03.06524

03/24/09

Added Zoom CID button.

08.03.06598, 07.02.18168, 07.02.17800

07.02.18081, 07.02.18055

08.03.06447, 08.03.06358

04/02/09

QAS address validation integration.

07.02.18160, 08.03.06563

04/06/09

Option sv062 controls the Classes Scroll Box.

07.02.18736, 08.03.06910

06/29/09

Expanded Misc40 field to 160 characters.

07.02.18767, 08.03.06934

07/09/09

Added option ba429 to control access to the first CID in the CID grid.

07.02.18830, 08.03.06974

07/29/09

Expanded Permit field to 12 alphanumeric characters.

07.02.18933

09/09/09

Special Change maintains code words cleared from the Codewords grid in the ins_codewords table.

07.02.19020, 08.03.07077

09/28/09

Added Branch Name and Contact fields. Added option ba434.

07.02.19045

10/15/09

Special Change clears the Comment fields in the Basics tab.

07.02.18907, 08.03.07017

10/15/09

Added Video Handler button.

07.02.18857

10/20/09

SBN deletes delayed alarms on the zones of deleted CIDs.

07.02.19148

11/18/09

When you use the Special Change button on an account with a canceled contract (in program #548) and the Expiration Date of the contract is in the future, SBN resets the expiration date to today's date.

08.03.07164, 07.02.19171

11/24/09

The text color in the CID field depends on the monitoring status in the MonSt field of the CID grid.

07.02.19218

12/03/09

SBN copies test template masks along with zones when you use the Copy Zone/Plan or Copy Current Record buttons.

07.02.19764, 08.03.07573, 07.02.19775

06/10/10

Added four Credit fields to main Data Entry window.

07.02.19842

07/13/10

The Panel Rule of the Primary CID determines installation passcard generation requirements.

07.02.19924, 08.03.07688

07/16/10

Added Misc44 field to the Basics tab.

07.02.19978, 08.03.07723, 07.02.19988

08/11/10

Added New Mon Stat and New Mon Stat Date fields to the CID grid and the main Data Entry window.

07.02.20016, 08.03.07753

08/20/10

Added Installation Mail button to the main Data Entry window.

07.02.20071, 08.03.07792

08/31/10

Background color of Dealer ID, Installation Branch, Phone, and Phone 2 fields determined by dealer or branch profile.

07.02.20165, 08.03.07847

09/30/10

Moved Display button from CS Basics tab to Data Entry Master window.

07.02.19939, 08.03.07697

10/04/10

Added New Zip Code window.

07.02.19611, 08.03.07450

11/03/10

Added ability to customize order of program tabs in 559.

08.03.07944

12/21/10

Background color of Dealer and Dealer Phone fields determined by dealer or branch profile.

07.02.20262, 08.03.07913

12/28/10

Added Misc51-70 fields and check boxes to Basics tab.

07.02.20308, 08.03.07952

12/29/10

Added Document Template button.

07.02.20490, 08.03.08058

01/31/11

Class codes from program #1555 may generate cycle fees.

07.02.20581

02/04/11

Subdealer field in Basics now contains a drop-down menu; added option ba473.

07.02.20415, 08.03.08019

02/08/11

Removed Overflow and Customer Service Basics tabs.

07.02.20671, 08.03.08176

03/02/11

Added No Test check box to Basics tab and action 559/218 to override the check box setting.

07.02.20727, 08.03.08212

03/16/11

Added option ba477.

07.02.20768, 08.03.08236

04/05/11

Added option ba479.

07.02.20780, 07.02.20792

04/27/11

Added Business Unit field and option ba480.

07.02.20954, 08.03.08332

06/17/11

Added Lat/Long Data button and option gpsweb.

07.02.20923, 08.03.08318

08/26/11

Added option ba481.

07.02.21011, 08.03.08356

09/14/11

Added options ba482, ba483, ba484, ba485, and ba486.

08.03.08639

02/27/12

Added Maintenance Frequency in Months fields and Maintenance Base Month field to Basics tab.

07.02.21513, 08.03.08616

03/07/12

Added Misc71-74 fields to Basics tab.

08.03.08532, 07.02.21365

03/12/12

Added Email 1 and 2 fields and option sv079.

07.02.21594, 08.03.08658

03/29/12

Added Misc75 and Misc76 fields.

07.02.21622, 08.03.08672

04/10/12

Added UL Grade and Notification columns to CID grid.

07.02.21676, 08.03.08718

04/17/12

Added Line Type 2 and 3 columns and Comment columns to the CID grid.

07.02.21799

06/19/12

Updated Maintenance Frequency in Months ticket generation logic.

07.02.21744, 08.03.08766

09/27/12

Define drop-down menu for Credit Result field in program #1590/66.

07.02.21798, 08.03.08786

10/04/12

Added Class 2 fields to Basics tab.

08.03.08906, 07.02.22054, 08.03.08908

11/11/12

Added 10 more User and Terminal Skills fields to Basics tab. Added a VIP Priority Type field.

08.03.08964

11/26/12

Added PSAP Insert button.

08.78.09122, 07.78.22396

08.78.09102, 07.78.22359

03/12/13

Added On Demand button and actions 559/916, 559/917, 559/918, and 559/919 to manage permissions for viewing codewords.

08.78.09156, 07.78.22462

08.78.09146, 07.78.22443

04/02/13

Added Business Cr. Date, NAF Code, and Business ID customer-defined fields. These fields have no functionality in SBN.

07.78.22384

04/12/13

Added Two-Way Voice Test field to Basics tab.

07.79.22772, 07.79.22775

07/10/13

Added action 559/729 to allow deletion of first CID.

08.79.09336, 07.79.22852

08/12/13

Added action 559/53 to determine default selection of Auto Answer button.

07.79.22867, 07.79.22841

08/27/13

SBN does not allow you to delete a CID that has zones in test.

07.79.22850

08/28/13

Added option psapgq.

07.79.22918, 08.79.09390

08.79.09388, 07.79.22911

09/13/13

Added actions 559/730-559/737 to grant access to the check boxes in the Import Zone/Action Plan window. Added action 559/738 to grant access to the Passcards check box in the Basics tab.

07.79.22771, 08.79.09299

10/11/13

Added options psap and psapauto.

07.79.23037, 08.79.09459

11/25/13

Added Answer, Hangup, and Transfer buttons for Genesys telephony integration.

07.80.23151, 08.80.09519, 08.80.09511, 07.80.23143

3/19/14

Added a note in Searching for Accounts that if the Exclude from Search checkbox in the Monitoring Status program (program #1540) is selected, then the checked status will not appear in an Advanced Search.

07.79.23087, 07.79.23080

3/21/14

Updated Option ba288.

08.80.09563, 07.80.23233, 07.80.23226, 08.80.09558

4/1/14

Added Checkbox 1, Checkbox 2, Textbox 11, Textbox 24, Communications Log, Textbox 24, and Textbox 25.

07.81.23437, 07.81.23422

6/09/14

Added Company 105-specific information on Test Timer Close Only checkbox and Misc38 dropdown menu.

07.81.23439, 07.81.23367

6/17/14

Added note to Zone Type entry on how Alarm signals on zones with a "-" in the Class field refresh the test interval for the CID.

07.81.23484, 07.81.23471

6/24/14

Added note that running maintenance tickets in program #701 requires that a Service Branch must be assigned.

07.81.23436, 08.81.09693, 07.81.23434, 08.81.09691

6/25/14

Added note about Email address information being imported from Marketing when jumping to Data Entry.

n/a

7/18/14

Images updated.

08.81.09732, 07.81.23481, 07.81.23478, 07.81.23477, 07.81.23475, 08.81.09699, 07.81.23446

7/25/14

Added Ito pdate and Ito nxt pdt fields.

07.81.23622, 08.81.09808

9/11/14

Added notes about information in Ins Group 1 and 2 appearing in Contract Master.

08.81.09651, 07.81.23377, 07.80.23343

9/12/14

Added notes about how changes cannot be made to a CID while an incident is in queue.

07.81.23572, 08.81.09781, 08.81.09759, 07.81.23544

9/16/14

Added updates on exporting installation data into document templates.

08.81.09788, 08.81.09786, 07.81.23586, 07.81.23585, 07.81.23490, 07.81.23489, 08.81.09707, 08.81.09694

9/29/14

Added option pbxdelay.

08.81.09839, 07.81.23667, 08.81.09837, 07.81.23624

10/10/14

Added Test Interval 2 column in CID table.

08.82.10040

03/05/15

The SBN Main Menu includes the Fields selection. to allow saving of field defaults.

07.83.24272

08/07/15

Log On Demand button press in Accesslog

07.83.24202

07/10/15

07.83.24202 to Release 80.199

08.87.11026, 07.87.25344, 07.87.25338, 08.87.11024

05/17/17

Alarm ID for both Open and Close are now displayed in Alarm ID column.

08.84.10486, 08.84.10478, 07.84.24651, 07.84.24647

08/09/17

SVReqPO checkbox added to Basics tab. When checked, P.O. Number required.

N/a

08/09/17

Updated Program #559 Basics tab photo.

07.87.25390, 08.87.11042

12/15/17

Added new Twilio Technologies within Program #559.

07.88.25627, 07.88.25657

01/22/18

Added new option ma047 - This is a dynamic value option. This option when On allows for the use of two (2) CID's on the same installation for trouble/restore. If Off, restore must come from different zones.

08.88.11351, 07.88.25816, 08.88.11349, 07.88.25811

05/17/18

Added new column, Base Action Plan, to the CID Grid.

08.89.11366, 07.89.25845, 08.89.11365, 07.89.25844

05/17/18

Added two new options: albgcol (Alarm Log Background Color) and aqbgcol (Alarm Queue Background Color).. These can change the background colors of either section to a different default color.

07.89.25945

08/01/18

Service Type grid can now be populated via the Cycle Fee's tab from within Contract Master.

08.89.11469, 07.89.25953, 07.89.25961, 08.89.11478

08/07/18

New button, Pass Verify, added. This button is used to open the Passcard Verification dialog box.

08.89.11522, 08.89.11523

09/17/18

CID field has been added to the pre-populated Dealer Communication screen. This screen appears when a user selects the Dealer Communication button in Data Entry Master and Basics.

07.90.26120, 08.90.11637, 07.90.26122, 08.90.11639

02/21/19

10 new Document Retrieval buttons. These buttons can display the s_ins, ins_no, and s_svrq. Each button is defined by Options docde1-docde10. Images updated.

08.90.11676, 07.90.26169

05/15/19

New "Dispatch Count Calendar Year." This field keeps a continued count for the total number of dispatches made in the current calendar year for the selected installation. Images updated.

07.91.26341, 08.91.11796

01/09/20

Added tab – Access Log. When selected the Access Log Search (Program #1684) opens and shows who has accessed the Installation/Dealer user is currently viewing. Images updated.

07.91.26343, 08.91.11797

01/13/20

Two new fields added: Installation Group 1 Name and Installation Group 2 Name.

07.93.26711, 08.93.12022, 07.93.26717, 08.93.12025

09/17/21

A new language description field displaying the text description of language will flash above the language dropdown in Data Entry Master and Basics (#559). This field has no border and no label and is only visible when option ba544 is 'On'.

07.93.26943, 08.93.12182

07/06/22

Last Signal field added within the CID grid.

08.93.12183, 07.93.26944, 07.93.26947, 08.93.12185

07/07/22

New Report dropdown button added to the top of Data Entry Master and Basics. Images updated.

07.93.27170, 07.93.27169

04/05/23

Change log report (#1994) added to Report dropdown.

08.93.12296,07.93.27123,07.93.27099,08.93.12282

01/30/23

Added Duress button at the top of 559 for the remote worker